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1Password

Productive businesses use 1Password to secure employees at scale.

Operations & Program Manager – Implementation

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

75 days ago

Salary

$122K - $166K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Operations & Program Manager – Implementation

1Password

• Lead the launch, configuration, and ongoing optimization of Rocketlane. • Ensure Rocketlane and other Implementation systems (Salesforce, Gainsight, other tooling) are configured effectively. • Partner with cross-functional teams to identify opportunities for workflow improvements. • Map and analyze onboarding and activation workflows to identify operational friction points. • Partner with Implementation and Customer Success leadership to establish activation accountability frameworks. • Standardize onboarding playbooks, project templates, and implementation workflows.

Job Requirements

  • 6+ years of experience in operations, implementation, customer onboarding, customer success, or a related field.
  • Strong understanding of the customer onboarding and activation lifecycle.
  • Experience owning or administering systems – such as Salesforce, Gong, Gainsight, etc.
  • Proven ability to build scalable operational processes.
  • Experience partnering with cross-functional teams such as Customer Success, Support, Product, Sales, and Operations.
  • Strong program and project management skills.
  • Comfort working with operational metrics, reporting, and data analysis.

Benefits

  • Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
  • Utilization of our generous paid time off
  • Equity grant
  • Participation in our incentive programs

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