• Define and execute engineering strategy: Align technical direction with business goals, balancing velocity with quality and scalability. • Build and scale the team: Recruit, retain, and mentor world-class engineers and managers, while fostering career growth and leadership development. • Drive execution at scale: Ensure timely delivery of complex, high-impact projects across the stack, with a focus on backend systems and infrastructure. • Partner cross-functionally: Work closely with product, design, and business stakeholders to shape the roadmap and deliver on company priorities. • Champion engineering excellence: Establish standards for architecture, observability, performance, and operational excellence. • Foster culture: Create a psychologically safe environment where teams can innovate, take ownership, and do their best work. • Company-building: Contribute to hiring practices, onboarding, organizational design, and other initiatives that support our growth as a startup.

• Lead a cross-functional team, accountable for product delivery, team performance, and engineering health • Partner in product discovery to shape feasible, valuable, scalable solutions • Manage and coach engineers through 1:1s, feedback, and career development • Drive architecture, code quality, and engineering best practices in collaboration with other senior leads. • Reduce team friction through automation, smart process design, and systems thinking • Champion observability, testing, CI/CD, and devops metrics like Lead Time for Change • Leverage AI and tooling to improve developer experience and accelerate delivery • Model ownership, transparency, and continuous learning across the team • Deliver high-quality, scalable, and reliable software in line with business needs and customer expectations.

• Lead, mentor, and develop engineers through regular 1:1s, coaching, performance reviews and performance management. • Foster an inclusive, collaborative, and high-performance engineering culture. • Hire, onboard, and retain exceptional engineering talent. • Partner with Product and Engineering leadership to build clear, achievable roadmaps and OKRs, and deliver with predictability • Lead and propose ways to continuously improve our Agile practices and delivery processes across the team • Track and improve engineering metrics such as code quality, and technical debt. • Promote strong SDLC practices, including testing, CI/CD, security scanning, and operational readiness • Provide technical direction and participate in architectural decision-making for product and platform. • Collaborate with Tech Leads to design systems that scale with high-volume healthcare data workloads. • Champion reliability, observability, security, and cost-efficient architecture across services and products • Ensure alignment with compliance, privacy, and secure development standards. • Work closely with Product, Compliance, Operations, and internal engineering teams to understand requirements and define priorities. • Communicate effectively with both technical contributors and senior leadership. • Help integrate platform roadmaps and technical strategies with company-wide initiatives.

• Lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities. • Ensure secure, reliable, and scalable access for developers and customers worldwide. • Lead engineers responsible for designing, building, and operating always-on, distributed systems. • Balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams.