Found

• Identify, research, and prospect high-potential growth partners in the small business ecosystem. Own the full deal cycle: outreach, pitch, deal structuring, negotiation, and contract. • Design and negotiate commission and referral structures that grow volume while keeping our acquisition costs healthy. • Onboard new partners and work directly with product and engineering to design low friction onboarding flows & implement effective incentive structures. • Own the outcomes of the channel: the customers, the revenue, and the ROI it delivers. Manage relationships across your partner portfolio, running regular performance reviews against clear goals and renegotiating as partners scale. • Build co-marketing, enablement, and cross-sell plans, and equip partners with the assets and product knowledge they need to convert. Keep partners on-brand and compliant — this is fintech, and the details matter. • Spot underperformers, diagnose why, and either fix the partnership or move on — you decide where the channel's energy goes. • Build the forecasts, budgets, and per-partner goals for the channel, and report on conversion, CAC, and revenue against them. • Partner with Analytics and Marketing Ops to track program performance, stand up the tracking and integrations partnerships depend on (e.g. Impact), and separate what's working from what isn't.

• Answer Engine Optimization (AEO): Make sure Found shows up accurately and favorably when self-employed business owners ask AI tools like ChatGPT, Perplexity, and Google AI Overviews for banking recommendations. Drive both the strategy and content development to deliver results. • SEO: Drive organic search strategy end to end — keyword strategy, on-page optimization, content briefs, and technical SEO partnership — to grow qualified organic traffic. Drive both the strategy and content development to deliver results. • Website & resource center: Drive conversion improvements through continuous testing of our brand messaging and developing content needed to convince customers Found is the best solution for their business. • App Store Listing (ASO): Own and continuously improve Found’s iOS and Android app store listings — screenshots, descriptions, and keywords — to maximize visibility and conversion. • Reviews, Ratings & Social Listening: Monitor and respond to reviews and social mentions across app stores, Trustpilot, and social platforms, and surface recurring themes back to product and CX. • Reddit & Community: Own Found’s voice and presence on Reddit and similar communities where self-employed people trade banking and finance advice — engaging authentically, correcting misinformation, and building trust. • Cross-functional partnership: Partner with Growth on new channel experimentation (e.g., LinkedIn) as opportunities emerge.

• Ship product that drives business impact • Build and iterate on customer-facing features in our core product — banking, tax automation, and expense tracking — using Ruby on Rails, React, Redux, and TypeScript • Work across the stack: backend APIs, data modeling in MySQL and Spanner, and polished frontend experiences • Partner with product and design to go from idea to shipped feature quickly, with a high bar for quality • Own your work end-to-end — you'll be involved in scoping, building, reviewing, and monitoring • Raise the technical bar through code review, architecture input, and honest, constructive feedback • Help establish patterns and conventions that make the codebase easier to work in over time • Identify and address reliability, performance, or scalability issues before they become incidents • Contribute to reducing tech debt in a way that's practical, not theoretical • Act as a technical mentor and thought partner for senior engineers across teams • Collaborate closely with engineering managers on technical planning, scoping, and team health • Help engineers grow through pairing, code review, and design conversations • Model what great engineering looks like: clear thinking, clean code, and good judgment under ambiguity

• Analyze and Assess Risk: Conduct in-depth analysis of financial data, transaction patterns, and user behavior to identify and assess potential credit, fraud, and compliance risks. • Develop and Implement Risk Controls: Partner with product, engineering and data science teams to design, build, and deploy automated risk controls and decisioning systems that balance user experience with platform safety. • Contribute to Strategic Planning: Provide valuable insights and recommendations to leadership on risk trends, policy improvements, and long-term risk strategy to support Found's growth and expansion. • Optimize Processes: Proactively identify areas for improvement in existing risk management processes and workflows, and drive initiatives to increase efficiency and scalability.

• Lead Found's consumer growth engine and define how we reach, convert, and retain millions of future members. • Own paid acquisition, growth experimentation, creative strategy, and conversion optimization end-to-end. • Partner with brand, product, clinical, finance, and external partners to drive efficient, durable member growth. • Report directly to the VP of Strategy, BizOps & Growth and sit on the broader growth leadership group. • Set the strategy, own the P&L of growth, and stay close enough to the work to ship tests, pressure-test creative, and unblock execution yourself. • Build and prioritize testing roadmaps across channels, creatives, and landing pages.

• Lead the exploration, prioritization, and development of new metabolic health offerings and longevity protocols. • Serve as the clinical source of truth for Legal and Compliance regarding company and practice matters. • Partner closely with the CEO, the Chief Medical Officer, the Executive Leadership Team (ELT) and Medical Advisors to align clinical innovation with organizational goals. • Evaluate and maintain high-level clinical relationships with external partners, such as pharmacies, diagnostics and care solutions that are or will be part of the formulary and care protocols of Found Health. • Generate clinical perspective documents to guide new offerings. • Ensure all clinical designs maintain high standards of care and medical safety while enabling a seamless user experience. • Provide the "clinical blueprint" for the Product team, while collaborating with the AMD and Clinical Ops Lead on the implementation of technical requirements. • Evolve Found training programs for clinicians to ensure they can deliver differentiated, consistent, and high quality care to our patients. Partner closely with the Product team to lower barriers to access and find creative ways to deliver a delightful user experience. • Accountable for creation and adoption of all Clinical Practice Guidelines (CGLs). • Accountable for performance of all clinicians, ensuring the delivery of a high-quality standardized care experience to all patients, adherence to Found company and clinical guidelines, and maintaining a high quality, cost effective practice in line with industry standards. • Oversee the Associate Medical Director in their management of Clinical Quality (e.g., chart audits) and the creation of provider education. • Drive the overall practice-wide adoption of clinical guidelines and protocols.

• Serve as primary point of contact for external counsel across multiple firms (cooperating directly with the CEO) • Review and approve legal invoices; analyze spend and cooperate with CEO on an intermittent basis • Coordinate legal meetings and route questions to appropriate counsel • Draft and negotiate consulting agreements, separation agreements, vendor agreements, and partnership agreements • Review, issue-spot, and redline incoming contracts, flagging key risks • Manage contract templates (NDAs, MSAs, BAAs) and DocuSign execution process • Coordinate board meetings and draft board resolutions for equity grants and material agreements • Maintain corporate records and bylaws • Work with Carta on stock plan administration and equity documentation • Triage and address legal inquiries across the organization, escalating when needed • Manage legal email inboxes and registered agent communications • Identify opportunities to streamline legal processes and implement tools (e.g., CLM system) • Provide paralegal support including litigation holds, document management, and tracking filing deadlines • Monitor FDA enforcement actions and regulatory updates for telehealth and compounded medications • Coordinate litigation matters and insurance claims with external counsel • Partner with People Ops on employment agreements and contractor arrangements • Collaborate cross-functionally with Finance, Clinical Operations, and IT/Security

• Own pre-purchase lifecycle. • You design canvases, build segments, QA push/SMS/email, manage suppressions, and obsess over deliverability. • Set up the measurement framework. • Use AirOps, Claude, and other AI tools to accelerate ideation, drafting, segmentation, and QA. • Work with Product and Clinical on launch comms (new medications, new states, new offerings). • Fair-balance messaging, medication disclosures, and platform-policy-safe language. • In months 6–12, take on onboarding (Day 0–60), adherence and side-effect support, 28-day refill cadences, and save/retain motions.

• Own strategy, execution, and optimization across all paid channels: Google/Bing Search, Meta, Reddit, TikTok, CTV/Streaming, Display, and Affiliate. • Manage budget allocation across channels to hit CPA, CAC, and activation targets. • Build, launch, and iterate on campaigns with a bias toward testing creative, audience, bidding strategy, landing page, and offer. • Partner with the creative team to brief, evaluate, and iterate on ad assets; use performance data to guide creative decisions (not just aesthetic ones). • Lead audience strategy, including prospecting, lookalike, retargeting, and suppression logic across platforms. • Own paid channel reporting: weekly performance reviews, monthly channel recaps, and ongoing anomaly detection. • Collaborate with data and analytics to build incrementality measurement frameworks; understand the difference between attributed and causal performance. • Manage and improve tracking infrastructure in partnership with engineering, UTMs, pixel health, event-level data quality. • Develop a test-and-learn roadmap; document results and share learnings across the team. • Partner with product marketing on messaging, landing page strategy, and offer testing. • Work closely with the Organic Growth and Brand teams to ensure paid and organic strategies complement rather than cannibalize each other. • Contribute to campaign planning for product launches, seasonal pushes, and new segment expansion.

• Oversee clinical innovation and practice for the virtual platform. • Partner with the Chief Medical Officer for high-quality care delivery. • Lead exploration and development of new metabolic health offerings. • Serve as the clinical source of truth for Legal and Compliance. • Collaborate with executive leadership and medical advisors for alignment on clinical innovation. • Evaluate and maintain clinical relationships with external partners. • Generate clinical perspective documents to guide offerings. • Ensure all designs maintain high standards of care and medical safety. • Accountable for creation and adoption of Clinical Practice Guidelines. • Drive overall adoption of clinical guidelines and protocols.