Found

• Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers • Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost • Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners • Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors • Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures • Build and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly • Lead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership • Identify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs • Partner with growth/finance on the pharmacy P&L; be the ops counterpart in monthly close reviews • Collaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows • Own the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health • Bring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk • Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives • Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts • Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX • Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members • Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network • Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met • Own the operational side of pharmacy recall and product withdrawal workflows • Support state board of pharmacy registration tracking across the vendor network • Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits • Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health • Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products • Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations • Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels. • Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community. • Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging. • Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy. • Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats. • Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms. • Support escalation protocols for issues requiring support, clinical, or PR response. • Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging. • Flag early indicators of potential reputation issues or emerging crises to marketing leadership. • Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected. • Track review volume, sentiment trends, and escalation patterns across platforms. • Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency. • Coordinate content approvals, asset sharing, and campaign participation for creator partners. • Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track. • Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience.

• Identify, research, and prospect high-potential growth partners in the small business ecosystem. Own the full deal cycle: outreach, pitch, deal structuring, negotiation, and contract. • Design and negotiate commission and referral structures that grow volume while keeping our acquisition costs healthy. • Onboard new partners and work directly with product and engineering to design low friction onboarding flows & implement effective incentive structures. • Own the outcomes of the channel: the customers, the revenue, and the ROI it delivers. Manage relationships across your partner portfolio, running regular performance reviews against clear goals and renegotiating as partners scale. • Build co-marketing, enablement, and cross-sell plans, and equip partners with the assets and product knowledge they need to convert. Keep partners on-brand and compliant — this is fintech, and the details matter. • Spot underperformers, diagnose why, and either fix the partnership or move on — you decide where the channel's energy goes. • Build the forecasts, budgets, and per-partner goals for the channel, and report on conversion, CAC, and revenue against them. • Partner with Analytics and Marketing Ops to track program performance, stand up the tracking and integrations partnerships depend on (e.g. Impact), and separate what's working from what isn't.

• Answer Engine Optimization (AEO): Make sure Found shows up accurately and favorably when self-employed business owners ask AI tools like ChatGPT, Perplexity, and Google AI Overviews for banking recommendations. Drive both the strategy and content development to deliver results. • SEO: Drive organic search strategy end to end — keyword strategy, on-page optimization, content briefs, and technical SEO partnership — to grow qualified organic traffic. Drive both the strategy and content development to deliver results. • Website & resource center: Drive conversion improvements through continuous testing of our brand messaging and developing content needed to convince customers Found is the best solution for their business. • App Store Listing (ASO): Own and continuously improve Found’s iOS and Android app store listings — screenshots, descriptions, and keywords — to maximize visibility and conversion. • Reviews, Ratings & Social Listening: Monitor and respond to reviews and social mentions across app stores, Trustpilot, and social platforms, and surface recurring themes back to product and CX. • Reddit & Community: Own Found’s voice and presence on Reddit and similar communities where self-employed people trade banking and finance advice — engaging authentically, correcting misinformation, and building trust. • Cross-functional partnership: Partner with Growth on new channel experimentation (e.g., LinkedIn) as opportunities emerge.

• Ship product that drives business impact • Build and iterate on customer-facing features in our core product — banking, tax automation, and expense tracking — using Ruby on Rails, React, Redux, and TypeScript • Work across the stack: backend APIs, data modeling in MySQL and Spanner, and polished frontend experiences • Partner with product and design to go from idea to shipped feature quickly, with a high bar for quality • Own your work end-to-end — you'll be involved in scoping, building, reviewing, and monitoring • Raise the technical bar through code review, architecture input, and honest, constructive feedback • Help establish patterns and conventions that make the codebase easier to work in over time • Identify and address reliability, performance, or scalability issues before they become incidents • Contribute to reducing tech debt in a way that's practical, not theoretical • Act as a technical mentor and thought partner for senior engineers across teams • Collaborate closely with engineering managers on technical planning, scoping, and team health • Help engineers grow through pairing, code review, and design conversations • Model what great engineering looks like: clear thinking, clean code, and good judgment under ambiguity

• Analyze and Assess Risk: Conduct in-depth analysis of financial data, transaction patterns, and user behavior to identify and assess potential credit, fraud, and compliance risks. • Develop and Implement Risk Controls: Partner with product, engineering and data science teams to design, build, and deploy automated risk controls and decisioning systems that balance user experience with platform safety. • Contribute to Strategic Planning: Provide valuable insights and recommendations to leadership on risk trends, policy improvements, and long-term risk strategy to support Found's growth and expansion. • Optimize Processes: Proactively identify areas for improvement in existing risk management processes and workflows, and drive initiatives to increase efficiency and scalability.

• Lead Found's consumer growth engine and define how we reach, convert, and retain millions of future members. • Own paid acquisition, growth experimentation, creative strategy, and conversion optimization end-to-end. • Partner with brand, product, clinical, finance, and external partners to drive efficient, durable member growth. • Report directly to the VP of Strategy, BizOps & Growth and sit on the broader growth leadership group. • Set the strategy, own the P&L of growth, and stay close enough to the work to ship tests, pressure-test creative, and unblock execution yourself. • Build and prioritize testing roadmaps across channels, creatives, and landing pages.

• Lead the exploration, prioritization, and development of new metabolic health offerings and longevity protocols. • Serve as the clinical source of truth for Legal and Compliance regarding company and practice matters. • Partner closely with the CEO, the Chief Medical Officer, the Executive Leadership Team (ELT) and Medical Advisors to align clinical innovation with organizational goals. • Evaluate and maintain high-level clinical relationships with external partners, such as pharmacies, diagnostics and care solutions that are or will be part of the formulary and care protocols of Found Health. • Generate clinical perspective documents to guide new offerings. • Ensure all clinical designs maintain high standards of care and medical safety while enabling a seamless user experience. • Provide the "clinical blueprint" for the Product team, while collaborating with the AMD and Clinical Ops Lead on the implementation of technical requirements. • Evolve Found training programs for clinicians to ensure they can deliver differentiated, consistent, and high quality care to our patients. Partner closely with the Product team to lower barriers to access and find creative ways to deliver a delightful user experience. • Accountable for creation and adoption of all Clinical Practice Guidelines (CGLs). • Accountable for performance of all clinicians, ensuring the delivery of a high-quality standardized care experience to all patients, adherence to Found company and clinical guidelines, and maintaining a high quality, cost effective practice in line with industry standards. • Oversee the Associate Medical Director in their management of Clinical Quality (e.g., chart audits) and the creation of provider education. • Drive the overall practice-wide adoption of clinical guidelines and protocols.

• Serve as primary point of contact for external counsel across multiple firms (cooperating directly with the CEO) • Review and approve legal invoices; analyze spend and cooperate with CEO on an intermittent basis • Coordinate legal meetings and route questions to appropriate counsel • Draft and negotiate consulting agreements, separation agreements, vendor agreements, and partnership agreements • Review, issue-spot, and redline incoming contracts, flagging key risks • Manage contract templates (NDAs, MSAs, BAAs) and DocuSign execution process • Coordinate board meetings and draft board resolutions for equity grants and material agreements • Maintain corporate records and bylaws • Work with Carta on stock plan administration and equity documentation • Triage and address legal inquiries across the organization, escalating when needed • Manage legal email inboxes and registered agent communications • Identify opportunities to streamline legal processes and implement tools (e.g., CLM system) • Provide paralegal support including litigation holds, document management, and tracking filing deadlines • Monitor FDA enforcement actions and regulatory updates for telehealth and compounded medications • Coordinate litigation matters and insurance claims with external counsel • Partner with People Ops on employment agreements and contractor arrangements • Collaborate cross-functionally with Finance, Clinical Operations, and IT/Security

• Own pre-purchase lifecycle. • You design canvases, build segments, QA push/SMS/email, manage suppressions, and obsess over deliverability. • Set up the measurement framework. • Use AirOps, Claude, and other AI tools to accelerate ideation, drafting, segmentation, and QA. • Work with Product and Clinical on launch comms (new medications, new states, new offerings). • Fair-balance messaging, medication disclosures, and platform-policy-safe language. • In months 6–12, take on onboarding (Day 0–60), adherence and side-effect support, 28-day refill cadences, and save/retain motions.