• Work closely with customers to provide technical expertise and guidance in pre-sales customer engagements. • Lead comprehensive discovery sessions alongside our Account Executives to deeply understand customer pain points, company objectives and existing workflow. • Work closely with Product and Customer Success to design and deliver solutions that effectively address customer pain points. • Develop and manage comprehensive sandbox accounts that demonstrates the effectiveness of Bridgit’s solutions on Customers’ workflows. • Facilitate seamless transition of customers from sales to the CSM team, ensuring smooth implementation. • Be a key contributor in supporting the land and expand sales motion. Support sales efforts by identifying opportunities to cross-sell to existing customers to drive successful expansion and maximize value.

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region. • Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities. • Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close. • Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software. • Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers. • Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing! • Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. • Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better. • Deliver demos, workshops, and presentations that move people, not just inform them. • Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers. • Bring field signals back into the company. Help shape the product direction and demo strategy. • Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

• Build prototypes and demos across the product portfolio — serverless inference, databases, MLflow, MLOps, and vertical use cases in Physical AI and HCLS — that become assets for sales, product, and engineering teams • Support new customers hands-on through POC design, technical onboarding, and validation; act as the bridge between their ML team and the platform during the critical first months • Go deep on emerging applied AI — new training techniques, inference optimizations, agentic architectures, new frameworks — and turn findings into working prototypes, writeups, and product recommendations • Feed the product roadmap with specific, grounded feedback; be the voice of "here's what broke in three customer POCs last month and here's what needs to change" • Develop reusable technical assets — notebooks, reference architectures, benchmark results — that reduce onboarding friction at scale

• Partner with our account executives to identify client needs and articulate how Storyblok can deliver value to our enterprise prospects. • Lead product demonstrations and technical deep dives tailored to diverse stakeholder groups, including both technical and non-technical audiences. • Create and present technical proposals, diagrams and proof-of-concept solutions, as well as sample applications, prototypes and code samples to showcase the power and flexibility of Storyblok. • Act as a subject matter expert on the headless content management space, advising clients on best practices, integration strategies, and optimization opportunities. • Assist in elevating the knowledge and capabilities of Storyblok’s implementation partners. • Lead client onboarding sessions and assist in knowledge transfer to customer success teams post-sale. • Work closely with our product team to communicate client feedback and advocate for feature enhancements. • Represent Storyblok at industry events, webinars, and customer forums.