• Serve as a trusted advisor to the client • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• Serve as the principal technical lead, for moderate complexity clients, driving and owning the progress of implementations against established goals. • Communicate closely with EBTech teams and client contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Owns accountability for client communication and satisfaction. • Assist with providing clients continuous feedback on implementation status for both new sites and renewals. • Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement. • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. • Deliver an exceptional, consistent implementation experience and project quality for concurrent projects. • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. • Demonstrates strong knowledge of benefits administration software implementation, leveraging expertise and experience to drive EBTech programs. • Works on moderate to high complexity client projects. • Primarily responsible for translating business needs into comprehensive deliverables with exceptional quality standards for the project. • Raise appropriate issues to the project manager and/or leadership to ensure client expectations are met. • Understands program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to client needs and expectations. • Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions. • Meet regularly with project manager and less senior teammates to ensure projects are on track. • Serves as subject matter resource in client meetings, as needed. • Proficient ability to anticipate and respond to client support questions as assigned and working directly with clients. • Develop a trusted advisor relationship with EBTech teammates and client contacts through efficient, quality execution of projects and effective. • Represent EBTech in a professional manner in every interaction with outside parties. • Serve as the supervisor/mentor to teammates, building their technical skills as they grow into increasing roles of responsibility and technical expertise. • Ensure timely and accurate completion of all individual and assigned team tasks. • Continually provide review and feedback to team members. • Pursues a course of personal, professional development. All other duties as assigned.

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Kubernetes challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions. • Owning and driving the technical validation and Proof of Concepts (POCs) specifically for PerfectScale. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements. • Developing and delivering compelling and tailored PerfectScale platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns. • Leveraging your analytical skills and deep understanding of Kubernetes to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with PerfectScale. • Becoming the go-to expert within the company for PerfectScale, ensuring prospects achieve optimal results and a seamless implementation experience. • Taking full ownership of the technical win for PerfectScale engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution. • Representing DoiT and PerfectScale at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Kubernetes optimization expertise and platform capabilities. • Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

• Collaborating with the Account Executive to thoroughly understand the prospect's technical environment, Kubernetes challenges, cost optimization goals, and key business objectives through in-depth technical discovery sessions. • Owning and driving the technical validation and Proof of Concepts (POCs) specifically for PerfectScale. This includes meticulous POC preparation, proactive management, and ensuring successful technical outcomes, demonstrating clear value and alignment with prospect requirements. • Developing and delivering compelling and tailored PerfectScale platform demonstrations to prospects, effectively showcasing its capabilities and addressing their specific use cases and concerns. • Leveraging your analytical skills and deep understanding of Kubernetes to develop compelling business cases and robust ROI analyses that clearly articulate the tangible value, cost savings, and performance improvements achievable with PerfectScale. • Becoming the go-to expert within the company for PerfectScale, ensuring prospects achieve optimal results and a seamless implementation experience. • Taking full ownership of the technical win for PerfectScale engagements, guiding prospects through the technical evaluation process, addressing all technical requirements, and building technical confidence in the solution. • Representing DoiT and PerfectScale at company events and industry conferences, delivering engaging presentations and demonstrations to a wider audience, showcasing our Kubernetes optimization expertise and platform capabilities. • Ensure timely entry of data into internal business support solutions. Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.