• Build prototypes and demos across the product portfolio — serverless inference, databases, MLflow, MLOps, and vertical use cases in Physical AI and HCLS — that become assets for sales, product, and engineering teams • Support new customers hands-on through POC design, technical onboarding, and validation; act as the bridge between their ML team and the platform during the critical first months • Go deep on emerging applied AI — new training techniques, inference optimizations, agentic architectures, new frameworks — and turn findings into working prototypes, writeups, and product recommendations • Feed the product roadmap with specific, grounded feedback; be the voice of "here's what broke in three customer POCs last month and here's what needs to change" • Develop reusable technical assets — notebooks, reference architectures, benchmark results — that reduce onboarding friction at scale

• Partner with our account executives to identify client needs and articulate how Storyblok can deliver value to our enterprise prospects. • Lead product demonstrations and technical deep dives tailored to diverse stakeholder groups, including both technical and non-technical audiences. • Create and present technical proposals, diagrams and proof-of-concept solutions, as well as sample applications, prototypes and code samples to showcase the power and flexibility of Storyblok. • Act as a subject matter expert on the headless content management space, advising clients on best practices, integration strategies, and optimization opportunities. • Assist in elevating the knowledge and capabilities of Storyblok’s implementation partners. • Lead client onboarding sessions and assist in knowledge transfer to customer success teams post-sale. • Work closely with our product team to communicate client feedback and advocate for feature enhancements. • Represent Storyblok at industry events, webinars, and customer forums.

• Serve as a trusted advisor to the client • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• Serve as the principal technical lead, for moderate complexity clients, driving and owning the progress of implementations against established goals. • Communicate closely with EBTech teams and client contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Owns accountability for client communication and satisfaction. • Assist with providing clients continuous feedback on implementation status for both new sites and renewals. • Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement. • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. • Deliver an exceptional, consistent implementation experience and project quality for concurrent projects. • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. • Demonstrates strong knowledge of benefits administration software implementation, leveraging expertise and experience to drive EBTech programs. • Works on moderate to high complexity client projects. • Primarily responsible for translating business needs into comprehensive deliverables with exceptional quality standards for the project. • Raise appropriate issues to the project manager and/or leadership to ensure client expectations are met. • Understands program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to client needs and expectations. • Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions. • Meet regularly with project manager and less senior teammates to ensure projects are on track. • Serves as subject matter resource in client meetings, as needed. • Proficient ability to anticipate and respond to client support questions as assigned and working directly with clients. • Develop a trusted advisor relationship with EBTech teammates and client contacts through efficient, quality execution of projects and effective. • Represent EBTech in a professional manner in every interaction with outside parties. • Serve as the supervisor/mentor to teammates, building their technical skills as they grow into increasing roles of responsibility and technical expertise. • Ensure timely and accurate completion of all individual and assigned team tasks. • Continually provide review and feedback to team members. • Pursues a course of personal, professional development. All other duties as assigned.