• Manage and mentor the Product Operations Manager, ensuring strong execution across product launches, process improvement initiatives, and customer feedback programs. • Own and evolve Teachstone’s product operating model, including planning cadences, cross-functional rituals, documentation standards, and decision-making frameworks. • Champion continuous improvement across the product lifecycle by identifying friction points and implementing scalable, repeatable solutions. • Partner closely with Product Management and Product Leadership to ensure operational clarity, consistency, and accountability across teams. • Define, communicate, and own the Product Operations roadmap, aligning operational initiatives to Product and company priorities while ensuring clear sequencing, resourcing, and measurable outcomes. • Launch Voice of Customer (VoC) program, ensuring consistent collection, synthesis, and dissemination of customer feedback across Product and the broader organization. • Partner with Marketing, Sales, Customer Success, Support, and Research & Evaluation to aggregate qualitative and quantitative insights into actionable themes. • Establish clear feedback loops to inform roadmap decisions, launch readiness, and post-launch iteration. • Enable Product teams with tools, dashboards, and summaries that make customer signals visible, trusted, and actionable. • Design, document, and continuously improve product development processes to increase velocity, predictability, and cross-functional alignment. • Standardize best practices across discovery, build, delivery, launch, and post-launch learning while allowing flexibility for team needs. • Facilitate retrospectives and operational reviews to identify improvement opportunities and drive follow-through. • Support Product Managers with frameworks, templates, and coaching that reinforce outcome-oriented thinking and execution. • Serve as the primary owner and administrator of Product Operations tools (e.g., Pendo, Vistaly, Jira, Confluence). • Ensure tools are configured, maintained, and adopted in ways that support product workflows, insights, and reporting. • Partner with Data Engineering and Operations to ensure data integrity, consistency, and usability across systems. • Evaluate new tools and automation opportunities to reduce manual work and improve operational scale. • Own and evolve the product launch management framework, ensuring launches are well-coordinated, predictable, and customer-ready. • Partner with Marketing, Sales, Customer Success, and Support to align on messaging, enablement, readiness, and success metrics. • Facilitate launch readiness reviews, risk identification, and go/no-go decision-making. • Establish post-launch reviews to assess outcomes, gather learnings, and improve future launches.

• serve as the strategic co-pilot to the President of our Manufacturing ERP business • drive strategy artifacts, unblock execution, and own outcomes • operationalize the President's vision • drive product portfolio governance • build early warning systems using leading indicators • manage the diplomacy and connection points with other Business Units • Proxy & Decision Making in critical meetings • identify where the business is stuck and deploy resources • lead the charge on integrating AI and automation

• Operations & Growth: Act as the expert for operations and marketing teams. You'll develop comprehensive launch plans, including user education materials and promotional campaigns, to ensure successful product adoption. You will leverage data to identify growth opportunities and optimize product performance. • Product Design & Execution: You'll translate user needs into detailed Business Requirements Documents (BRDs) and work with our product team to ensure our derivative products are competitive and operate within acceptable risk parameters. • Cross-functional Collaboration: Serve as the key interface, ensuring seamless communication and execution between Operations, Marketing, Business Development, Quant, Risk, and Customer Service to deliver a world-class user experience. • Product Planning & Strategy: Own the end-to-end product roadmap for derivatives products. Conduct in-depth research on crypto market trends and competitor movements to identify new product opportunities and set a winning go-to-market strategy.

• Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination. • Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions. • Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives. • Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration. • Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches. • Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization.