• Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination. • Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions. • Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives. • Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration. • Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches. • Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Nextech, measuring the success of our products is key to our outcomes-based approach to product development. To understand success, we need to have a customer-centric approach to measuring value and standardized models that allow us to analyze holistically across product and markets. As a Senior Product Operations Lead, you will be crucial in driving the efficiency and effectiveness of our product development processes, ensuring alignment between product, engineering, marketing, and other key stakeholders. The Senior Product Operations Lead will work closely with a tight-knit team of data and operational experts to optimize workflows and support data-driven decision-making to achieve our product strategy and optimize business outcomes. To be successful, the right candidate must: - Understand the needs of product management. - Think critically about process breakdowns and disconnects. - Plan ahead to avoid issues. - Provide cross-functional partners with the tools and insights they need to create great products and achieve business outcomes. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Qualifications - Bachelor’s degree in business, Product Management, Engineering, or related field (or equivalent experience). - 5+ years of experience in product operations, product management, or a related field. - Deep data analysis, visualization, and presentation experience. - Familiarity with SQL, Python, R, or other programming language. - Strong proficiency with data visualization tools (e.g., Tableau, Power BI) and the ability to translate complex data into digestible insights. - Strong project management skills with experience managing cross-functional teams and complex workflows. - Excellent problem-solving and critical-thinking skills, with the ability to think strategically and translate data into business decisions. - Experience with product management tools (e.g., Jira, Trello, Asana) and data analysis tools (e.g., Excel, Tableau, Google Analytics). - Strong written and verbal communication skills with the ability to present complex information in a clear and concise manner. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. - Demonstrated ability to lead and work across teams in a collaborative manner. - Self-motivated with a strong attention to detail and a passion for data-driven decision-making. Requirements - Identify and leverage appropriate AI capabilities to improve and automate processes. - Promote the usage of AI tools to drive organizational insights and risk visibility. - Guide your team on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation. - Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives. - Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks. Benefits - Generous annual bonus opportunity. - 401(k) with Employer Match. - Flexible Time Off: take time off when you need it without worrying about available hours. - 11 paid holidays. - Your Day Your Way - Celebrate a day of cultural or social significance to you. - Insurance: Choice of Medical, Dental, and Vision plans. - Health Savings Account with employer match. - Flexible Spending Account. - 100% Company-Paid Parental leave (After 6 months with the company). - 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance. - Nextech Luminary Peer Recognition Program. - Wellness Program including discounts on medical premiums. - Employee Assistance Program with free counseling sessions available. - Corporate Discounts on Retail, Travel, and Entertainment.

• Unify Our Core Rhythms: Centralize ownership of mission-critical processes (like New Product Introduction and the Product Development Lifecycle) to ensure they are driven by a strong Product Strategy. • Bridge Strategy to Action: Close the gap between leadership vision and team execution, ensuring that strategic decisions are seamlessly translated into adopted, working processes across the entire organization. • Elevate Our Planning: Transform our planning cycles from events we react to into deliberate, impactful drivers that position the Product organization for success. • Design the Product Operating System: Treat the Product Development Lifecycle (e.g., PRFAQ, PRD, NPI) as a product. Continuously iterate based on PM feedback to eliminate friction and maximize velocity. • Drive Strategic Alignment: Act as Chief of Staff to the CPO, translating strategic intent into clear execution. Lead the coordination and preparation for major company ceremonies (QBRs, All-Hands). • Own the Narrative & Standards: Develop high-impact executive communications and presentations for the CPO. Define and enforce the "Gold Standard" for product artifacts and team rituals. • Master Change Management: Design and lead the rollout of all new processes, ensuring PMs understand the *why* and have a seamless adoption experience. • Centralize Data & Tools: Establish a Single Source of Truth for product analytics. Strategically manage and optimize the core Product tech stack (Jira, Mixpanel, etc.) to enable workflows. • Lead and Mentor: The Product Operations team, shifting the focus from reactive execution to proactive, visionary system design.

• Be an advocate, coach, and motivator for your team, helping your team develop their skills and operate with focus, efficiency, and best practices. • Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeed. • Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processes. • Collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and execution. • Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases. • Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders to help them manage the respective area effectively. • Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts. Provide continual awareness to leaders on status and deviations. • Develop and maintain a customer insights framework for Product Development and cross-functional teams to draw actionable insights for shaping business and product decisions. • Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress tracking. • Identify and leverage appropriate AI capabilities to improve and automate processes. • Promote the usage of AI tools to drive organizational insights and risk visibility. • Guide your team on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation. • Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives. • Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks.