This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a pivotal part of delivering seamless employee benefits solutions for clients, from project kickoff to operational handoff. You will lead the implementation of complex benefit plans, ensuring adoption, accuracy, and client satisfaction. Acting as the primary point of contact during onboarding, you will coordinate across internal teams and external stakeholders to drive operational readiness. The position offers the chance to manage multiple projects, identify process improvements, and support client growth opportunities. Success in this role directly impacts client experience, operational efficiency, and the long-term success of implemented programs. The environment is collaborative, fast-paced, and highly client-focused, requiring both strategic thinking and hands-on problem solving. - Lead the execution of implementation projects, managing all phases from kickoff to operational handoff. - Serve as the main point of contact for clients during onboarding, guiding them through operational setup, training, and change management. - Develop and ensure alignment on Standard Operating Procedures (SOPs), enabling internal teams and offshore staff to execute efficiently. - Coordinate internal and external stakeholders to meet project timelines, milestones, and deliverables. - Proactively manage project scope, identify risks, and resolve issues to maintain implementation momentum. - Create and maintain project documentation, training materials, and delivery assets to support consistent and high-quality client experiences. - Identify potential client needs or expansion opportunities during implementation and communicate these to account management teams. Qualifications - 3+ years of experience as a client-facing implementation consultant, project manager, or technical onboarding professional. - Direct experience in Employee Benefits insurance, including plan administration, client servicing, and carrier coordination. - Exceptional project management and organizational skills, capable of managing complex B2B projects with multiple moving parts. - Strong communication skills, including the ability to train diverse stakeholders, build trust, and manage expectations. - Collaborative mindset to balance client demands with internal operational priorities. - Hands-on problem-solving skills with the ability to navigate challenges and maintain project momentum. - Preferred: Relevant insurance industry certifications, PMP or other project management certification, and experience working with global or offshore teams. Benefits - Competitive salary and comprehensive benefits package. - Paid time off and flexible remote work arrangements. - Opportunities for professional development and career growth. - Collaborative, cross-functional work environment. - Recognition programs and supportive team culture. - Engagement with meaningful projects that directly impact client success and organizational growth.

Nursing Education Program Implementation Specialist Are you passionate about helping nursing programs implement and sustain effective teaching solutions? Would you enjoy leading implementation projects, working cross functionally with internal partners and nursing education professionals? About our Team As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results. About the Role The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation. Responsibilities - Establish training plans for Program Solution customers. - Set Implementation schedule and timeline to fit account calendar. - Track and maintain team deadlines for Implementation. - Work to collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. - Builds account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. - Identify “at-risk” customers and collaborate to give insight into action plans. - Implements the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state. - Manage Curriculum Solution process tracking to completion. Qualifications - Have a minimum of a Bachelor’s degree - Experience in Nursing Education in higher education preferred - 1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles - Demonstrate the ability to work autonomously with above average skills in self learning, prioritization, organization, and time management - Possess effective interpersonal and leadership skills as well as a proven track record of success - Demonstrate excellent collaborative skills and a teamwork orientation - Ability to communicate effectively across multiple formats via phone, email, webinar and in person - Experience with Excel, Microsoft Project or Trello a plus - Be able to consistently meet deadlines - Have a high-energy, positive, “can-do” attitude U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the base pay range is $74,900 - $124,700. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Nursing Education Program Implementation Specialist Are you passionate about helping nursing programs implement and sustain effective teaching solutions? Would you enjoy leading implementation projects, working cross functionally with internal partners and nursing education professionals? About our Team As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results. About the Role The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation. Responsibilities - Establish training plans for Program Solution customers. - Set Implementation schedule and timeline to fit account calendar. - Track and maintain team deadlines for Implementation. - Work to collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. - Builds account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. - Identify “at-risk” customers and collaborate to give insight into action plans. - Implements the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state. - Manage Curriculum Solution process tracking to completion. Qualifications - Have a minimum of a Bachelor’s degree - Experience in Nursing Education in higher education preferred - 1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles - Demonstrate the ability to work autonomously with above average skills in self learning, prioritization, organization, and time management - Possess effective interpersonal and leadership skills as well as a proven track record of success - Demonstrate excellent collaborative skills and a teamwork orientation - Ability to communicate effectively across multiple formats via phone, email, webinar and in person - Experience with Excel, Microsoft Project or Trello a plus - Be able to consistently meet deadlines - Have a high-energy, positive, “can-do” attitude U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the base pay range is $74,900 - $124,700. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Company Details Berkley Embedded Solutions is a member company of W. R. Berkley Corporation, a Fortune 500 organization rated A+ (Superior) by A.M. Best. We are redefining how protection is delivered by embedding insurance seamlessly into the purchase experience for customers across diverse industries. Our mission is to make coverage simple, accessible, and integrated—meeting customers where they are and providing value at the point of need. At Berkley Embedded Solutions, we combine deep insurance expertise with modern technology to create embedded distribution models that unlock new growth opportunities for our partners. Our operating model is built on collaboration, speed, and flexibility, enabling us to design tailored solutions for retailers, e-commerce platforms, and affinity partners. By leveraging advanced data analytics, cloud-native architecture, and API-driven integrations, we deliver frictionless experiences that enhance customer trust and loyalty. As part of W. R. Berkley’s decentralized structure, we operate with entrepreneurial agility backed by the strength and stability of one of the nation’s premier insurance organizations. We are committed to building the future of embedded insurance—where protection is not an afterthought but a natural part of the customer journey. The Company is an equal employment opportunity employer. #LI-AV1 #LI- remote Responsibilities The Implementation Manager serves as a strategic driver for translating business objectives into actionable delivery plans that enable embedded insurance solutions. This role ensures alignment across internal teams, partners, and vendors, managing complex, multi-release initiatives to achieve scalable, customer-centric outcomes. Acting as a bridge between business and technology, the Implementation Manager combines strong leadership, agile practices, and risk management to deliver solutions that support Berkley Embedded Solutions’ mission of seamless, integrated protection. What you can expect: - Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent - Internal mobility opportunities - Visibility to senior leaders and partnership with cross functional teams - Opportunity to impact change - Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to: - Translate business strategy into actionable implementation plans with defined objectives, dependencies, timelines, and measurable outcomes. - Develop and maintain multi release and multi year delivery strategies that balance short term execution with long term scalability and transformation goals. - Ensure strategic alignment across partners, vendors, and internal teams to drive unified and consistent delivery outcome - Monitor delivery performance against key milestones and KPIs, adjusting plans to meet evolving business needs and constraints - Lead discussions and requirements elicitation sessions with business and technology partners to define, validate, document and understand detailed requirements, priorities, impacts, objectives, and other insights - Identify, assess, and mitigate strategic risks across programs and implementations, ensuring proactive issue resolution and impact management - Act as consultative team member with peers, business partners and vendors in planning, organizing, preparing and executing on initiatives - Create and refine the backlog, document stories, develop test plans, perform user acceptance testing, and solutions broken-down in releases and sprints using an Agile Project Methodology - Build a detailed understanding of the business to identify needs and address critical business issues. - Play a key role in clarifying, updating, testing and improving the business processes impacted by technology systems, applications, and changes. - Other duties and projects as assigned. Qualifications - Bachelor's Degree from a four-year college or university preferred. - 7+ years of product development or project management experience in agile environments. - Insurance knowledge, with strong D2C and B2B2C, preferred. - Understanding of Product Governance and other relevant regulatory requirements. - Strong leadership and team organization skills. - Possess personal qualities of integrity, humility, credibility, and a commitment to the overall corporate mission. - Proven record of managing complex work involving various work streams and cross-functional teams. - Entrepreneurial mindset with an ability to navigate ambiguity, while keeping a focus on strategic outcomes; ability to ‘put things into perspective’ and translate IT concepts for team and stakeholders. - Ability to establish trust-based relationships with senior leaders and serve as a thought partner with business teams. - Mastery of wide range of product management and design thinking techniques and tools such as customer journey maps, blueprints, vision workshops, and roadmaps. - Keen sense of empathy for the user and a champion of user-centric design. - Growth mindset, always looking to improve self, the work of the team and able to adapt to the culture of the organization. - Communication skills (written and verbal) that reflect structured, clear, and objective thinking. - Ability to translate between technical and non-technical audiences to enable business outcomes through technology. - Demonstrates ability and a proven record of success in insurance business applications such as policy administration, claim management, customer billing, agency/customer portals, reinsurance, enterprise data warehouse, and document management systems. Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: • Base Salary Range: $130,000 - $155,000 • Eligible to participate in annual discretionary bonus. • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role