• Deploy agentic workflows across customer environments using platform-native tooling and APIs • Configure agent orchestration logic, workflow triggers, and downstream system integrations • Validate workflow accuracy, reliability, and alignment to customer business outcomes • Debug integration, orchestration, and data flow edge cases across systems • Help develop and refine “known good” implementation patterns • Contribute to reusable playbooks, best practices, and deployment templates • Support transitions from early release to general availability by identifying repeatable implementation models • Collaborate with Product and Engineering to surface product gaps, friction points, and repeat customer needs • Work with Customer Success, TAMs, and GTM teams to accelerate customer time-to-value • Support internal enablement and knowledge sharing around agentic capabilities • Work closely with customers to ensure their agentic workflows are performing as expected and ready for deployment • Monitor workflow behavior and support root cause analysis of unexpected outcomes • Document what works best, how to handle tricky situations, and how to fix common issues for repeatable process scalability

• Collaborating with clients and internal team members to complete the project deliverables and implementation needs. • Assessing current state workflow and work with implementation team to validate proposed future state fits with overall project objectives. • Leading and working interactively with clients and team members to configure, test and validate the application environment. • Leading issue resolution: communicating with client and internal teams on issue resolution and configuration change, tracking and documenting issues encountered. • Performing problem isolation/analysis of issues, partner with support and escalations team in root cause analysis and troubleshooting. • Training system administrators and end users • Leading testing and go-live support. • Interacting with customer's team on issue resolution and configuration changes. • Keeping up to date with all new features, functions, business issues and implementation options. • Contributing to the evolutionary growth of implementation infrastructure by developing and/or updating material, tools and programs.

Job Title Clinical Adoption Consultant - West Zone Job Description Sales Support, Clinical Adoption Consultant (West Zone) As the Clinical Adoption Consultant, you will deliver clinical consultancy services and education in this field of Consumables and Sensors with a focus on Cardiology and Respiratory. As a key member of our team, you will play a vital role in ensuring optimal customer workflow and driving the adoption of our products. If you are ready to make a significant impact to impact patients care through medical consumables and sensors, we encourage you to apply for this role. Your role: - You will Drive Clinical Workflow: Lead and manage the clinical workflow of ECG, NIBP, SPO2, and etCO2, ensuring smooth and efficient processes. - You will Clinically Educate: Develop and deliver clinical education and consultancy services tailored to the specific needs of our customers, with a strong focus on the Cardiology and Respiratory consumables. - You will drive Product Adoption: Drive the adoption of ECG, SPO2, NIBP, and etCO2 products for both new and existing customers, emphasizing their value proposition and clinical performance. - You will provide Clinical Support: Receive, register, and provide clinical service support to address requests and issues from various channels, ensuring solutions are in compliance with regulatory guidelines. Support may be provided remotely or on-site. - You are the Clinical Expert: Serve as the knowledge expert on the clinical application of our products, solutions, and services. Support Account Managers with clinical decision support, including sales presentations and product demonstrations. You're the right fit if: - You’ve acquired a minimum 3 years of experience with Bachelor's OR minimum 1 year of experience with Master's in areas such as Clinical Applications, Business Development, Clinical Sales, Sales Support, Clinical Education or equivalent. - You have Strong clinical knowledge and expertise. Proven experience in a clinical, healthcare, or related role, with a preference for experience in Cardiology and Respiratory clinical measurements involving consumables and sensors. - You have exceptional leadership and team management skills with the ability to collaborate effectively with cross-functional teams and ensure customer satisfaction. - You have outstanding communication, presentation, and problem-solving abilities. - You are willing to stay current with industry trends in the clinical field and a commitment to adhering to regulatory guidelines. - You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. - You must be willing to travel including over nights. Travel will be 50%-75%. Territory for West Zone includes: CA, OR, WA, NV, ID, MT, WY, UT, CO, AZ, NM, KS, NE) About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. - Learn more about our business. - Discover our rich and exciting history. - Learn more about our purpose. - Read more about our employee benefits. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $144,000 - $158,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. #LI-PH1 #LI-Remote #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

POSITION SUMMARY: The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement. As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client. The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients. The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success. ESSENTIAL FUNCTIONS: - Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team. The role is client facing. - Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction. - Communicate status and risk to appropriate client and Express Scripts leadership. - Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation. Finalist opportunities may be virtual or in-person at a client site. - Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects. - Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture. - Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners. - Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously - Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients - Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision - Willingness to work a flexible schedule during high-volume periods to accommodate business requirements QUALIFICATIONS: - High School Diploma required - Bachelor's degree preferred - 3 plus years relevant experience required - Project management experience required - Knowledge of pharmacy benefits management products and processes preferred - Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred - Excellent verbal and written communication skills required - Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred - Strong problem solving and critical thinking skills with situational awareness preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.