This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The International Programs (IP) fellow will work closely with the IP staff to provide analytical, programmatic, administrative, and organizational support to further the peacebuilding goals articulated in AFSC’s 2020-2030 strategic plan. This includes support for AFSC’s global just and sustainable peace work, global peacebuilding convening through the Dialogue and Exchange Program (DEP), support for other work relating to AFSC’s Just Peace theme, including country-based work and coordination with US peace programs. The fellow will also support AFSC’s efforts to influence the wider international peacebuilding system and help to establish strong global peacebuilding partnerships and alliances. The Just Peace goals include a vision for high-impact peacebuilding, to change the narrative around militarism and violence, the development and popular acceptance of alternatives to violence, influencing key decision-makers and non-traditional allies globally to choose peaceful transformation of conflict, protecting civic rights, amplifying civil society, and building social cohesion. A more specific work plan and key responsibilities will be agreed upon at the beginning of the fellow’s assignment with AFSC. Broadly speaking, this will include the following key tasks: - Track and monitor existing and emerging resources, innovations, and best practices globally and in the US around peacebuilding and civic rights and build and maintain a resource management system. - Develop case studies, online tools, events, learning sessions, and presentations with IP staff. - Support the IP Peacebuilding Director in efforts and events to strengthen AFSC partnerships with global peacebuilding actors and organizations, and help coordinate with AFSC’s US peacebuilding work. - Support the coordination and management of AFSC’s Global Dialogue and Exchange Program. - Work with the IP Peacebuilding Director, IP Associate General Secretary, IP Director of Program Administration, Regional Directors, and program staff across Africa, Asia, the Middle East, and Latin America to support information, knowledge management (via Star Café and SharePoint), and training activities around AFSC’s peacebuilding goals. - Support virtual convening logistics, including providing technical support using online communication platforms (e.g., Zoom, Microsoft Teams); identifying translation needs; communicating and coordinating with participants, facilitators, or panelists; and supporting the monitoring and reporting of virtual events. - Support the IP team to design and develop content for the internal newsletters and communications. - Support design, monitoring, evaluation and learning efforts and reporting requirements of the IP Team. - Take notes during team meetings and share key points and actions items discussed. Qualifications - Minimum Education Required: Graduate degree or the equivalent. Related experience in social policy, peace studies, conflict resolution, political science, international relations, law, or a related area studies field is required. - Minimum Experience: A minimum of 2 years’ experience would be required. - Strong reading, writing, and analytical abilities. - Strong analysis and research skills, and the ability to distil key points/themes out of large amounts of information. - A systems thinking mindset and willingness to embrace complexity; strong relationship-building skills and a commitment to ongoing learning. - Experience with peacebuilding themes and issues relevant to AFSC’s work; an understanding of the political sensitivities of global peacebuilding work in the current geopolitical environment. - Practical experience using Word, Excel, PowerPoint, and web-based platforms, such as MS Teams, Zoom. Experience with online collaboration tools (such as Mural, online whiteboards, and other collaboration options) is an advantage. - Ability to work both self-directed and independently, and collaboratively as part of a team. - Experience with long-distance collaboration, remote working arrangements and related requirements for communication and coordination. - Excellent oral and written English language skills, including the ability to clearly document work and write reports. - Ability to prioritize workload and yet remain flexible to shifting needs and changing situations. - Flexibility to adjust work schedule to different time zones across AFSC’s international program regions (Latin America, Asia, Africa, the Middle East). - Strong attention to detail. - Understanding of and commitment to the principles, concerns, and considerations of AFSC regarding issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities. - Demonstrated ability to work and communicate with diverse staff and demonstrated cultural sensitivity. Requirements - Familiarity with qualitative and quantitative research and analysis a plus. - International non-profit experience and experience living and working in Africa, Asia, the Middle East, or Latin America a plus. - Experience in designing or facilitating training and/or multi-stakeholder processes (in person or online) a plus. - Knowledge of or fluency in one other United Nations language a plus. - Commitment to Quaker values and testimonies. Understanding of and compatibility with the principles and philosophy of the American Friends Service Committee, including non-violence and the belief in the intrinsic worth of every individual. Benefits - Competitive Total Rewards package. - Salary: US $42,400 plus Comprehensive medical and hospitalization plan. - Other benefits including vacation, PTO, and holidays. Company Description The American Friends Service Committee is a Quaker religious organization that promotes lasting peace with justice, as a practical expression of faith in action. Drawing on continuing spiritual insights and working with people of many backgrounds, we nurture the seeds of change and respect for human life that transform social relations and systems.

Role Description The Service Introduction Lead coordinates service integration and introduction of new or changed IT services, ensuring they are delivered as cohesive, end-to-end offerings across multiple providers. Acting as the lead service integrator in a SIAM-style model, this role unifies processes, roles, and responsibilities between internal teams and external suppliers, promoting collaboration and consistent service delivery. The lead establishes governance, interface agreements, and performance measures so services transition smoothly from design and build into steady-state operations. Aligned to the IT Services Manager standard job, the position facilitates risk management, continual improvement, and integrated service operations across the service ecosystem in a highly regulated federal IT environment. Key Responsibilities - Lead multi-provider service-integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations. - Define and maintain service-introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production. - Establish and oversee governance mechanisms such as operating-level agreements, RACI models, and integrated performance-reporting structures that ensure accountability and clarity for end-to-end services. - Coordinate incident, change, and problem-management integration across providers to maintain consistent user experience, service quality, and operational continuity. - Facilitate risk and impact assessments for service changes, ensuring operational, security, and compliance considerations are addressed and documented before go-live. - Support IT staff responsible for service delivery and operations by communicating expectations, monitoring performance, and enforcing organizational policies, procedures, and core values. - Promote continual improvement by analyzing service-delivery challenges, recommending process changes, and implementing best practices for multi-provider coordination. - Collaborate with senior IT leadership to align service-integration goals with broader organizational objectives, budget constraints, and strategic technology initiatives. Qualifications - Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field, or equivalent relevant experience. - 6–8 years of experience in information technology with 2–5 years managing IT staff or leading service-delivery and service-integration functions. - Demonstrated experience coordinating services across multiple service providers, including defining processes, assigning responsibilities, and fostering collaboration to ensure service quality and efficiency. - Practical knowledge of ITIL-aligned service-management processes and experience applying them in multi-provider or SIAM-style environments. - Strong communication, analytical, problem-solving, and interpersonal skills, with the ability to facilitate meetings, document requirements, and conduct root-cause analysis. - Ability to obtain and maintain a Public Trust investigation and to work in a U.S.-only federal IT context, with U.S. citizenship as specified. - Willingness and ability to travel 10–25% to support stakeholder engagement, service transitions, and operational coordination. Preferred Qualifications - Experience operating in a lead-supplier or service-integrator role within a formal SIAM framework, coordinating multiple IT service providers. - ITIL or SIAM-focused training or certification demonstrating structured knowledge of service-integration and multi-vendor management best practices. - Background in federal contracting environments with experience managing service transitions, governance structures, and compliance documentation. - Familiarity with tools and techniques for integrated performance reporting, service-level management, and cross-provider incident and change coordination. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Establish the enterprise operating cadence and partner ecosystem that drives repeatable, scalable deployment • Own the operating model, governance, and commercial frameworks that connect Dotmatics enterprise platforms & Siemens Go-To-Market Partners • Align product, services, sales, marketing, and customer success on enterprise GTM motions • Establish and operate the internal enterprise operating cadence including executive reviews, portfolio governance, and business outcome tracking • Drive standardized intake, qualification, and prioritization models for enterprise opportunities and lighthouse programs • Define success metrics, OKRs, and operating KPIs to manage adoption, enablement, delivery quality, and enterprise growth • Build and operate formal SI programs with Accenture, Deloitte, Capgemini, TCS, Zifo, and other integrators • Define partner certification, training, enablement, and solution specialization frameworks

• The Associate Director, Technology M&A leads technology due diligence and develops integration and separation strategies for acquisitions, divestitures, and joint ventures. • This role performs in-depth research, IT financial analysis, and investment modeling to identify technology risks, costs, and synergy opportunities across organization, applications, infrastructure, data, cybersecurity, and operating processes. • Serving as the AVP’s right hand, the Associate Director orchestrates integration planning and execution, drives teams through full deployment, manages external delivery partners, and owns financial outcomes associated with technology investments. • The role also advances the maturity of M&A processes, tools, and team capabilities to ensure consistent, scalable execution.