Aptive

Role Description Artemis is seeking a full-time Project Management Journeyman with demonstrated experience providing management and advisory support services focused on streamlining and improving business operations in the federal sector. This individual will support the government by directing and managing project execution for U.S. Citizenship and Immigration Services (USCIS) business process improvement, IT implementation, Agile adoption, governance, operational readiness, and deployment efforts. - Develop project plans, coordinate tasks, monitor schedules, risks, dependencies, and performance metrics. - Work with stakeholders and team members to remove obstacles and deliver projects against schedule and performance goals. - Coordinate with product owners, project managers, business analysts, communications staff, data analytics teams, technical teams, and USCIS stakeholders. This is a contingent hire position. This position is remote as authorized, but occasional in-person meetings may be required at USCIS Headquarters in Camp Springs, MD, or other approved locations. Travel for client engagements is expected. Qualifications - 5 years of experience in project management, project coordination, business transformation, IT implementation, operations support, or a related field. - Bachelor's degree in Business, Public Administration, Information Systems, Information Technology, or a related field. - Experience developing and maintaining project plans, schedules, roadmaps, risk and issue logs, action trackers, meeting notes, status reports, and implementation artifacts. - Experience coordinating with stakeholders and team members to overcome obstacles, manage dependencies, and deliver project outcomes against schedule and performance goals. - Familiarity with Agile, Scrum, Kanban, Lean, and/or PMBOK project management practices. - Experience supporting testing, integration, deployment, operational readiness, change management, post-production operations, or continuous improvement activities. - Experience supporting federal or regulated environments, preferably with DHS, USCIS, or other civilian agency programs. - Strong written and oral communication, attention to detail, analytical thinking, problem-solving, time management, and organizational skills. - Ability to manage competing deadlines, work independently with minimal oversight, and adapt to changing priorities in a fast-paced environment. - Ability to obtain and maintain DHS suitability and public trust clearances. - Legal authorization to work in the U.S. Requirements - Experience supporting USCIS, DHS, or immigration status verification, or immigration benefits adjudication programs. - Experience using tools such as Jira, Confluence, Microsoft Project or Planner, SharePoint, Teams, Mural, Tableau, Power BI, or other project management and reporting tools. - Experience supporting executive briefings, governance bodies, cross-functional roadmaps, implementation plans, and project health assessments. - Experience with process mapping, operational metrics, readiness planning, deployment coordination, and continuous improvement initiatives. - Strong critical thinking, analytical and time management skills. - Proven ability to organize, prioritize and work well with others. - Ability to communicate thoughts, ideas and solutions logically both written and orally. - Ability to stay calm under pressure and in a fast-paced environment. - Ability to receive feedback from clients and implement changes quickly and effectively. - Ability to get up to speed quickly on complex issues. - Desire to work in a fast-paced, rapidly evolving environment. Company Description The United States Citizenship and Immigration Services (USCIS), within the Department of Homeland Security (DHS), is responsible for overseeing lawful immigration to the United States under the provisions of the Immigration and Nationality Act (INA). USCIS ensures the integrity of the U.S. immigration system by granting immigration and citizenship benefits, providing accurate immigration case information, and promoting citizenship awareness. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide

Job Summary Medical Support Assistant (MSA) – Remote Position Overview We are seeking Medical Support Assistants (MSAs) to support Veterans Affairs (VA) scheduling and administrative operations for VISN 20 facilities. This is a remote position supporting clinics in Pacific Standard Time (PST) or Anchorage, Alaska time zones, regardless of your physical location. Candidates must reside in one of the following metro areas: - Kansas City (KC Metro) - St. Louis, MO Metro - Memphis, TN Metro This role is a critical part of the patient care team, providing frontline administrative and scheduling support to ensure timely, accurate, and high-quality service to Veterans. Work Schedule - Monday – Friday - 8:00 AM – 4:30 PM (PST or Alaska Time Zone) - Includes a 30-minute lunch and standard breaks - Federal holidays observed (Note: Work hours are aligned to supported VA facilities, not candidate’s local time zone.) Compensation Hourly rates are based on candidate location: - Kansas City Metro: $21.19/hour - St. Louis Metro: $20.50/hour - Memphis Metro: $19.00/hour Candidates applying from outside of these designated metro areas may be considered; however, hourly wages will differ based on location Primary Responsibilities Key Responsibilities - Schedule patient appointments and manage consults in accordance with VA timeliness standards (≤ 7 days) - Provide high-quality customer service to Veterans, families, and staff - Answer and manage incoming calls, inquiries, and appointment requests - Maintain accurate patient records within VA systems (CPRS/EHRM) - Conduct outreach to patients and providers for scheduling coordination - Manage electronic waitlists, recalls, and consult tracking - Verify and update patient demographic and insurance information - Escalate scheduling or access issues per established procedures - Collaborate with interdisciplinary healthcare teams across multiple facilities Minimum Qualifications Required Qualifications - High school diploma or equivalent - Minimum 1 year of administrative, customer service, or healthcare support experience - Strong communication skills (phone and written) - Ability to work in a fast-paced, metrics-driven environment - Proficiency with computers and data entry systems - Ability to handle sensitive information in compliance with HIPAA and privacy standards Performance Expectations - Maintain ≥98% accuracy in documentation and data entry - Meet productivity metrics (e.g., scheduling timeliness, call responsiveness) - Provide professional, courteous, and Veteran-centered service at all times - Resolve customer concerns within established timeframes About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities - Lead day-to-day program operations to ensure successful delivery of contractual requirements. - Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. - Develop and manage program schedules, budgets, staffing plans, and performance metrics. - Oversee subcontractor performance and ensure compliance with contractual obligations. - Drive risk management, issue resolution, and continuous process improvements. - Prepare and present program updates, reports, and deliverables to government leadership. - Lead and mentor cross-functional teams, fostering collaboration and high performance. - Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications - Bachelor’s degree in business administration, management, or a related field. - 5+ years of program/project management experience on federal contracts. - Demonstrated success leading large, complex programs with multiple stakeholders. - Strong background in budget, schedule, and performance management. - Excellent written and verbal communication skills. - Proven ability to build relationships and influence senior stakeholders. - U.S. citizenship and the ability to obtain and maintain a Public Trust clearance Desired Qualifications - Master’s degree in business, management, or a related discipline. - PMP or PMP certification (or equivalent). - Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. - Familiarity with federal acquisition processes and compliance requirements. - Experience managing geographically dispersed teams and subcontractors. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking an Event Associate with 5-10 years' experience in event planning, logistics, marketing, and registration management. This role supports the Project Manager in the successful delivery of a large, annual conference for the National Science Foundation (NSF) and Office of Personnel Management (OPM). This position oversees key aspects of planning, registration, operations, and program administration. This position has the ability to be remote but preference will be given to applicants in the Washington, DC metro region. This is a contingent offer. Primary Responsibilities Registration Operations (50%) - Oversee full event registration lifecycle, including building registration pages and event apps, regular reporting, onsite check-in, and after-action reports and analysis. - Set up and manage attendee customer service channels (email and phone). - Support vendor coordination, including RFPs for registration and onsite materials. - Collect and track all revenue, including online payments and mailed checks; reconcile with registration vendor and in-house accounting department. - Provide onsite support during events and train and manage on-site registration staff. - Draft communications for attendees and events, including emails, registration website pages, and social media content. - Coordinate with in-house creative team to develop assets for registration site and event app. - Create attendee surveys and report event metrics with attendee feedback to inform future planning and continuous improvements. Event Logistics (40%) - Oversee hotel logistics including catering, hotel room blocks, contract concessions, and VIP arrangements. - Support main stage and breakout session logistics, including audiovisual coordination, room sets, run of show management, and rehearsals. - Develop and manage Requests for Proposals (RFPs) to secure vendors and services. - Manage third-party vendors providing services for promotional items, temporary staff, security, catering, audiovisual, and signage. - Collaborate with the General Service Contractor to manage signage, branding, shipping, exhibit booth assignments, exhibitor tracking, exhibitor kits, and onsite setup. - Work with in-house creative team on branding and event materials. - Create seating charts for large events up to 2,000 people. - Provide on-site support for client and participants at events and in the exhibit hall. - Process vendor payments and track expenses against event budget. - Assist with post-event reporting, budget reconciliation, and analysis of event outcomes to inform future planning. Client and Project Support (10%) - Deliver high-quality client service by building and maintaining strong relationships with clients, stakeholders, and internal teams. - Maintain accurate and up-to-date project documentation, timelines, templates, and workbooks for assigned events and registration tasks. - Actively participate in all client meetings and record meeting minutes required for government records. - Support the implementation and refinement of departmental processes and lead continuous improvement within their area of focus. Minimum Qualifications - 5-10 years of experience in event management, including planning and supporting large, complex events with multiple breakout sessions. - Bachelor’s degree in hospitality, event management, communications, public relations, marketing, or a related field, or equivalent combination of education and experience. - Highly motivated, able to work independently, with strong time management, attention to detail and problem-solving skills. - Skilled in Microsoft 365 Suite (Word, PowerPoint, Excel, Outlook, Teams). - Experience developing and managing event registration platforms (e.g., Cvent, Swoogo, Whova, Eventbrite) and sourcing/managing all aspects of event registration. - Experience in registration operations and program support, including attendee management, reporting, and onsite plans. - Experience working with event venues or hotels on event logistics such as food & beverage, room blocks, signage, and audio/visual. - Comfortable collaborating with leadership, clients, internal teams, and vendors. - Proven ability to manage timelines and budgets to ensure successful project delivery. - Ability to quickly absorb complex issues and determine sound solutions. - Strong customer service skills, including excellent written and verbal communication. - Willingness to work outside normal business hours (evenings, weekends) and ability to travel (<10%) for site inspections and event execution. - Legal authorization to work in the U.S. Desired Qualifications - Experience working with government and/or federal agencies. - Previous experience supporting events on behalf of external clients. - CMP or CGMP certification. - Experience providing call center support for event registration and attendee inquiries. - Familiarity with CoPilot and other AI-powered assistants. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking a National Program Manager (NPM) – Specialty Clinical Applications to support VA PBM Clinical Informatics. This role provides national leadership for developing, maintaining, and evolving specialty clinical application programs, ensuring solutions meet VA requirements and align to pharmacy best practices across VistA/Cerner and integrated products. Primary Responsibilities - Serve as lead program manager and PBM Domain Steward for Specialty Clinical Applications, with responsibility for the full lifecycle of program development, maintenance, and evolution - Lead oversight of Specialty Clinical Applications and cross-collaborate with VA, DOD, and IHS pharmacy partners on informatics initiatives - Build and sustain effective communication channels between field facilities and national program offices to drive clarity, trust, and team engagement - Collaborate with VA OI&T, VistA Pharmacy Workgroups, VAMCs, and external stakeholders including the Clinical Pharmacogenetics Implementation Consortium, National Library of Medicine, NIH, and FDA - Synthesize and analyze information from focus groups and end-users to prepare specification requirements for pharmacy applications - Represent PBM in analysis and guidance of pharmacy software development and implementation for Process Re-Engineering (PRE) and EHRM projects - Maintain the PBM Master account database for clinical and technical accuracy across Pharmacy Data Management, Inpatient Medications, Outpatient Pharmacy, BCMA, Adverse Reaction Tracking, and other associated files - Survey user needs, develop software requirement specifications, and support phased implementation, testing, and training programs - Review proposed regulations and procedural changes and make recommendations to PBM-CI leadership on needed policy and system updates - Provide technical training to VHA Pharmacy Informatics Specialists on Specialty Clinical Applications - Communicate clearly and effectively on complex technical issues with diverse internal and external audiences, including members outside VA Minimum Qualifications - Pharmacy degree (BS Pharmacy and/or PharmD) and active, unrestricted pharmacist license in a U.S. state/territory/DC. - Demonstrated experience supporting or leading pharmacy clinical informatics / EHR initiatives (VistA and/or Cerner preferred). - Strong ability to translate complex clinical/technical issues into actionable requirements, recommendations, and clear communications. - Ability to work remotely/telework (remote eligible). Desired Qualifications - Experience working with specialty clinical pharmacy applications such as pharmacogenomics, BCMA, or Adverse Reaction Tracking - Experience supporting VA EHRM or other federal EHR modernization efforts - Prior experience in a national or enterprise-level program management role within VHA or a federal health agency - Experience collaborating with bodies such as NIH, FDA, NLM, or CPIC - Technical experience or knowledge in software design or development About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking a highly organized and detail-oriented Project Lead to support a large-scale federal program responsible for coordinating nationwide production and delivery of branded materials across hundreds of federal facilities. The Project Lead will serve as the primary point of contact between the government client, internal project teams, and external vendors, ensuring that production, order tracking, shipping logistics, and delivery timelines are managed effectively. This role requires a professional who can manage multiple moving pieces simultaneously, maintain clear communication with stakeholders, and ensure the timely execution of program deliverables. The ideal candidate thrives in fast-paced environments, demonstrates exceptional organizational and communication skills, and can coordinate complex operational efforts involving multiple vendors, timelines, and deliverables. Primary Responsibilities - Serve as the primary day-to-day point of contact for the government client, coordinating project updates, timelines, and issue resolution. - Manage and track large volumes of production orders, deliveries, and vendor activities, ensuring accurate documentation and status reporting. - Coordinate with vendors, suppliers, and internal team members to oversee production schedules, shipping timelines, and delivery logistics. - Establish processes and maintain detailed project trackers and reporting tools to monitor progress, milestones, risks, and dependencies across the project lifecycle. - Develop and deliver regular status reports, briefings, and performance updates to internal leadership and government stakeholders. - Monitor project performance to ensure activities remain within scope, schedule, and budget; identify operational risks or potential delays and work with vendors and internal teams to implement mitigation strategies. - Ensure project documentation, communications, and deliverables meet quality standards and contractual requirements. Minimum Qualifications - Bachelor’s degree in business administration, communications, project management, logistics, operations management, or a related field. - 7+ years of experience supporting project management, program coordination, or operations management efforts. - Strong organizational skills with the ability to track complex projects involving numerous tasks and dependencies. - Demonstrated ability to manage large operational efforts involving multiple stakeholders and external partners. - Experience developing project trackers, dashboards, or reporting tools to monitor progress and performance. - Excellent written and verbal communication skills with experience interacting directly with clients or stakeholders. - Ability to manage competing priorities and deadlines in a fast-paced project environment. - Proficiency with project management and collaboration tools such as Microsoft Office, Excel, Teams, or similar platforms. - Ability to work collaboratively within a multidisciplinary project team. - Ability to obtain and maintain a Public Trust clearance. Desired Qualifications - Experience supporting federal government contracts or programs. - Experience coordinating production, logistics, supply chain, or nationwide delivery efforts. - Familiarity with project management methodologies or tools such as Smartsheet, Asana, Jira, or Microsoft Project. - PMP or other project management certification preferred. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Artemis ARC seeks an expert Human Factors Engineering or Health/Clinical Informatics SME with extensive Human Factors expertise to support the Veterans Health Administration (VHA). This pivotal role requires a profound comprehension of human centered design, human computer interaction, usability, and evaluation methodologies with the ability to translate this knowledge into actionable strategies, evaluations, and designs. The position demands expertise in applying state-of-the-art findings and methods to assess products and processes, ensuring optimal usability and performance for all end users. The aim is to enhance the usability, safety, and supportability of VA systems by analyzing design tradeoffs that affect human performance, staffing, training, and system safety, thus maximizing system efficiency and operational processes to improve veteran health outcomes. This position plays a vital role promoting products and processes within the Veterans Health Administration to meet the highest standards of usability, accessibility, and user satisfaction. Seeking a knowledgeable and committed SME versed in leveraging human factors engineering to improve the lives of Veterans/caregivers for this rewarding, high impact position delivering excellent value to VHA. Primary Responsibilities Analysis and Evaluation: Utilize advanced skill and analytical techniques to plan, analyze, and evaluate the effectiveness of operational processes and technical information systems within the VHA healthcare setting and apply human factors engineering methods to enhance outcomes. Operational Enhancement: Apply the latest advancements in human factors engineering, incorporating innovative research and industry best practices into product evaluations and design strategies. Provide expert guidance and make thoughtful suggestions, including during cross functional team calls, reacting adeptly to client needs. Champion human centered design, resilience engineering, and Safety-II concepts in daily work promoting systems level approaches. Usability Assessments: Deliver comprehensive reviews of products and procedures to pinpoint areas for enhancement, offering recommendations for redesigns or adjustments to reduce any adverse effects on users. User-Centric Design: Visualize and anticipate the effects of design changes on diverse user groups, ensuring inclusivity and accessibility in all aspects of product development. User Experience Research: Utilize both qualitative and quantitative methodologies to guide design choices and enhance operational effectiveness. Risk Identification and Mitigation: Identify potential risks associated with information system implementation and operation, developing and continuously improving strategies to mitigate risks and support program success. Communication and Collaboration: Clearly convey human factors considerations to cross-functional (matrixed) teams through both formal and informal channels, facilitating collaboration and promoting shared understanding among all stakeholders. Serve as a valued member of a geographically and professionally diverse team with a common goal. Compliance and Standards: Maintain a thorough understanding of relevant standards and human factors engineering methods, ensuring adherence to regulatory requirements and industry best practices. Agile Methodologies: Demonstrate proficiency in SAFe's Lean Agile principles and practices, driving value and operational excellence through the empowerment of high-performing Agile teams. Minimum Qualifications - Master’s degree focused on one of the following areas: Human Factors Engineering, Cognitive Systems Engineering, Human-Computer Interaction, Health Informatics, or a related field. - Minimum of 8 years of experience in human factors engineering or a closely related field, with a focus on improving user outcomes through systems and/or product design, and evaluation of user experience. - Deep understanding of human factors engineering principles, research methodologies, and usability standards. - Exceptional verbal and written communication skills, with the ability to articulate complex human factor concepts, recommendations, and risks to diverse audiences and stakeholders at all levels. - Experience with SAFe's Lean Agile principles and practices, with a demonstrated ability to drive organizational change and foster operational excellence through Agile methodologies. Desired Qualifications - Experience supporting the VA or VHA highly desired (preference for recent or current VA suitability clearance). - Doctoral degree in Human Factors Engineering, Human Systems Engineering, Cognitive Systems Engineering, Engineering Psychology, Informatics, or related field. - Professional certifications including, but not limited to, CPE (Certified Professional Ergonomist), CHFEP (Certified Human Factors Engineering Professional), and CPHFH (Certified Professional in Human Factors in Health Care) - Project Management training and/or certification About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking a highly organized and detail-oriented Project Manager to support a large-scale federal program responsible for coordinating nationwide production and delivery of branded materials across hundreds of federal facilities. The Project Manager will serve as the primary point of contact between the government client, internal project teams, and external vendors, ensuring that production, order tracking, shipping logistics, and delivery timelines are managed effectively. This role requires a professional who can manage multiple moving pieces simultaneously, maintain clear communication with stakeholders, and ensure the timely execution of program deliverables. The ideal candidate thrives in fast-paced environments, demonstrates exceptional organizational and communication skills, and can coordinate complex operational efforts involving multiple vendors, timelines, and deliverables. Primary Responsibilities - Serve as the primary day-to-day point of contact for the government client, coordinating project updates, timelines, and issue resolution. - Manage and track large volumes of production orders, deliveries, and vendor activities, ensuring accurate documentation and status reporting. - Coordinate with vendors, suppliers, and internal team members to oversee production schedules, shipping timelines, and delivery logistics. - Establish processes and maintain detailed project trackers and reporting tools to monitor progress, milestones, risks, and dependencies across the project lifecycle. - Develop and deliver regular status reports, briefings, and performance updates to internal leadership and government stakeholders. - Monitor project performance to ensure activities remain within scope, schedule, and budget; identify operational risks or potential delays and work with vendors and internal teams to implement mitigation strategies. - Ensure project documentation, communications, and deliverables meet quality standards and contractual requirements. Minimum Qualifications - Bachelor’s degree in business administration, communications, project management, logistics, operations management, or a related field. - 7+ years of experience supporting project management, program coordination, or operations management efforts. - Strong organizational skills with the ability to track complex projects involving numerous tasks and dependencies. - Demonstrated ability to manage large operational efforts involving multiple stakeholders and external partners. - Experience developing project trackers, dashboards, or reporting tools to monitor progress and performance. - Excellent written and verbal communication skills with experience interacting directly with clients or stakeholders. - Ability to manage competing priorities and deadlines in a fast-paced project environment. - Proficiency with project management and collaboration tools such as Microsoft Office, Excel, Teams, or similar platforms. - Ability to work collaboratively within a multidisciplinary project team. - U.S. citizenship and ability to obtain and maintain a Public Trust clearance. Desired Qualifications - Experience supporting federal government contracts or programs. - Experience coordinating production, logistics, supply chain, or nationwide delivery efforts. - Familiarity with project management methodologies or tools such as Smartsheet, Asana, Jira, or Microsoft Project. - PMP or other project management certification preferred. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Aptive seeks a Biomedical Technician / Equipment Support Specialist – Information Systems to support the Department of Veterans Affairs (VA) under the Biomedical Engineering Technical Professional Support Services (BETPSS) program. The role supports the operation, sustainment, integration, and troubleshooting of clinical information systems and networked medical technologies used across VA medical centers. The selected candidate will provide technical support for clinical information systems and device integrations including systems such as: - MUSE Cardiology Information System - Intensive Care Unit Clinical Information Systems (ICU-CIS) - Picture Archiving and Communication Systems (PACS) - Other network-connected diagnostic and therapeutic platforms The specialist will ensure these systems operate reliably, securely, and in compliance with VA biomedical engineering and cybersecurity requirements. Responsibilities include: - Installation, configuration, maintenance, and troubleshooting of medical equipment and information systems - Supporting system interfaces between medical devices and hospital IT infrastructure - Assisting with cybersecurity vulnerability remediation - Maintaining accurate device inventory and configuration documentation - Supporting lifecycle sustainment activities for networked medical technologies The role requires close coordination with VA Biomedical Engineering staff, clinical personnel, IT operations, and cybersecurity teams to ensure medical systems supporting patient care remain secure, compliant, and fully operational. Qualifications - Associates or higher degree in the biomedical technology or biomedical engineering field; OR - Associates or higher degree in electronics, a field of information technology, or engineering (other than biomedical engineering) AND 1 year of creditable experience; OR - Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR - Completion of a DOD training program in repair and maintenance of electronic systems or information technology AND 1 year of creditable experience; OR - Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR - Completion of biomedical engineering technician or HTM certificate program that did not include an internship AND 1 year of creditable experience; OR - Hold or having ever held certification as a Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), Certified Laboratory Equipment Specialist (CLES), or Certified Healthcare Technology Manager (CHTM). Continuous maintenance of certification is not required throughout contract. - A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. - Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers, and network theory. - Demonstrated competency in utilizing and maintaining computer and server-based medical equipment, medical record databases, and proprietary and generic software. - Experience with TCP/IP, HL7, networking, network security and Digital Imaging and Communications in Medicine (DICOM) standards. - Experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security. - Ability to interpret, identify and apply network engineering principles and practices. - Ability to distinguish networking problems from non-networking problems. - Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. - Familiarity with the setup and application of network test equipment and tools. - Ability to read, analyze, and interpret technical literature, schematics, and drawings. Company Description Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. - Founded: 2012 - Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Aptive is seeking Biomedical Technicians / Equipment Support Specialists (BMETs) to support the Department of Veterans Affairs (VA) under the Biomedical Engineering Technical Professional Support Services (BETPSS) program. These positions provide lifecycle management, maintenance, and technical support for a wide range of medical equipment used in VA medical facilities. The Biomedical Technician / Equipment Support Specialist performs installation, inspection, preventive maintenance, troubleshooting, repair, and documentation of diagnostic and therapeutic medical equipment. The role ensures medical equipment remains safe, functional, and compliant with VA biomedical engineering standards, manufacturer specifications, and applicable regulatory requirements. Personnel work closely with VA Biomedical Engineering staff, clinical personnel, manufacturers, and IT personnel to ensure the availability and reliability of equipment that supports patient care. Qualifications - Associates or higher degree in the biomedical technology or biomedical engineering field; OR - Associates or higher degree in electronics, a field of information technology, or engineering (other than biomedical engineering) AND 1 year of creditable experience; OR - Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR - Completion of a DOD training program in repair and maintenance of electronic systems or information technology AND 1 year of creditable experience; OR - Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR - Completion of biomedical engineering technician or HTM certificate program that did not include an internship AND 1 year of creditable experience; OR - Hold or having ever held certification as a Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), Certified Laboratory Equipment Specialist (CLES), or Certified Healthcare Technology Manager (CHTM). Continuous maintenance of certification is not required throughout contract. - Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. - Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. - Familiarity with the setup and application of test equipment. - Familiarity of networking principles and language (e.g., Access Control List (ACL), Transmission Control Protocol/ Internet Protocol (TCP/IP), and Virtual Local Area Networks (VLAN)). - Ability to read, analyze, and interpret technical literature, schematics, and drawings. Requirements - Level 0 Experience – None, only education requirement. - Level I Experience - A minimum of one year of hospital or healthcare experience performing medical equipment maintenance. - Level II Experience - A minimum of three years of hospital or healthcare experience performing medical equipment maintenance. - Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance. Company Description Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. - Founded: 2012 - Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.