Aptive

Role Description Provides mid-level analytical support focused on measuring the effectiveness of informatics programs, business processes, and surge-support activities. This role must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs. - Use source data to evaluate the effectiveness of programs and business processes. - Use qualitative and quantitative analytical skills to assess the effectiveness of the operations. - Effectively manipulate data to present program status and make recommendations on improving business processes. - Collect, analyze, and report metrics for Weekly Meeting and Report (PWS 4.2.B) and Monthly Report (PWS 4.2.D). - Analyze issue trends, ticket velocity, and training completion data. - Assist with readiness assessments and gap analyses under the IAP-to-EIWMP incorporation effort. - Prepare data packages that feed the Informatics Surge Readiness Index. Qualifications - Bachelor’s degree. - Minimum 5 years of experience in program analysis, preferably with clinical informatics or VA healthcare experience. - Strong qualitative and quantitative analytical skills. Requirements - Experience with VA clinical informatics programs or EIWMP. - Proficiency with Power BI, ServiceNow reporting, or similar tools. - Familiarity with LPM/Agile metrics and PI reporting. Company Description Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. - Founded: 2012 - Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Role Description The Mann-Grandstaff VA Medical Center (VAMC) has a requirement for indexing of medical and administrative active record files into the Cerner/Oracle Electronic Health Record system. The contractor is responsible for indexing approximately 24,800 medical and administrative record files into Cerner/Oracle, with a minimum of 4 FTE required to complete the existing backlog within the 12-month base period of performance. Accuracy is paramount, and the Indexer must maintain strict adherence to VA national policy, local VAMC policy, and applicable federal regulations governing indexing of protected health information. - Accurately attach images to the appropriate electronic health record elements. - Verify that images are uploaded correctly and are legible for viewing. - Locate Financial Identification Numbers (FINs) and accurately link documents to the correct veteran record. - Index documents within the correct section, note title, date of service, and visit location. - Perform 100% internal QA on all work before submission. - Maintain indexing productivity of at least 15 administrative documents per hour and 10 NVCC/Fee (Non-VA Care) documents per hour. - Achieve a minimum 96% indexing accuracy rate per month. - Report all errors or discrepancies to the HIMS Supervisor or designee immediately upon discovery, regardless of error ownership. - Work with Health Information Management Section (HIMS) staff and management to determine workflow that best meets the needs of Mann-Grandstaff VAMC without interfering with day-to-day HIM operations. - Work with HIMS staff to establish how folders needed by HIMS staff will be accessed while 'in process' during indexing and delete reviewed documents from the W drive after QA is conducted. - Strictly follow VA national policy, Mann-Grandstaff local policy, and HIMS Standard Operating Procedures, including VHA Handbook 1907.01. Qualifications - Knowledge and understanding of medical clinics and clinical documentation. - Ability to locate Financial Identification Numbers (FINs) and accurately link documents to the correct veteran record in Cerner/Oracle. - Ability to index documents within the correct section, note title, date of service, and visit location of the health record. - Ability to verify that images are uploaded correctly and are legible for viewing. - Data entry skills with high attention to detail and accuracy. - Knowledge of computers, specifically Microsoft Office (Word and Excel). - Prior experience with Cerner/Oracle or comparable EHR document management systems preferred. - Must complete VA Cybersecurity/Privacy Training, VA Privacy and Information Security Awareness training, a Non-Disclosure Agreement (NDA), Cerner/Oracle Revenue Cycle System Training, and Cerner/Oracle PowerChart System Training prior to beginning work. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Role Description Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services. - Schedule, cancel, and reschedule Veteran appointments with community providers - Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS) - Contact Veterans and community providers by phone and correspondence - Verify and update Veteran demographic and insurance information - Track and manage consult statuses; escalate urgent/emergent cases - Maintain accurate records and ensure timely completion of administrative workflows - Use Microsoft Office (Word, Excel, Outlook) daily Qualifications - High school diploma or GED required - Minimum 1 year of scheduling experience - Basic medical terminology knowledge - Typing speed of 50+ WPM - Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems - Strong oral and written English communication skills - Must be a U.S. resident Requirements - Must pass a National Agency Check with Inquiries (NACI) background investigation - Must obtain and maintain a VA PIV card and network access - Must complete mandatory VA training (provided) prior to and during employment - No health or physical limitations that would restrict performance of clerical/administrative duties Company Description Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Role Description Aptive is seeking a Senior Agilist to provide experienced SAFe, Lean-Agile, and enterprise Agile implementation support for VA health informatics teams under the IHT 2.0 Field Informatics Service Health Practice program. This role will advise and coach teams within the IHP Agile Release Train, support Agile artifact development, strengthen Agile cadence and governance, and help teams deliver clinical informatics solutions that reduce burden, improve workflow efficiency, and support high-quality care across the VA enterprise. The ideal candidate is a certified SAFe Practice Consultant with demonstrated experience leading Agile and SAFe implementations in medium-to-large organizations and the ability to translate Lean-Agile principles into practical team behaviors, artifacts, metrics, and outcomes. Qualifications - Certified SAFe Practice Consultant (SPC) certification. - 7+ years of experience leading Agile and SAFe implementations in medium-to-large organizations. - Demonstrated superior knowledge and practical experience adopting Agile across an enterprise. - Experience providing experienced consultation for large-scale implementation of Agile practices, including SAFe. - Experience coaching teams on SAFe Lean-Agile principles, Agile ceremonies, backlog management, value delivery, and continuous improvement. - Experience with JIRA, JIRA Align, or comparable Agile planning and reporting tools. - Strong executive communication, facilitation, change management, and stakeholder engagement skills. - Ability to obtain and maintain a public trust clearance. - Legal authorization to work in the U.S. Requirements - Provide senior-level Agile and SAFe coaching, consultation, and implementation support across interdisciplinary VA health informatics teams. - Support adoption and consistent execution of SAFe and Lean-Agile practices, including PI planning support, team ceremonies, ART-level coordination, dependency management, and continuous improvement. - Guide development and refinement of lean business cases, feature canvases, feature specifications, user stories, acceptance criteria, MVP definitions, and non-functional requirements. - Coach Scrum Masters, Product Owners, analysts, clinical informaticists, SMEs, and other team members on Agile roles, responsibilities, artifacts, and ceremonies. - Help teams define, track, and communicate value delivery, performance metrics, sprint outcomes, risks, impediments, and retrospective actions. - Facilitate collaboration across VA stakeholders, product management, release train leadership, Agile teams, clinical SMEs, and technical resources. - Support use of JIRA, JIRA Align, dashboards, and reporting tools to improve transparency, prioritization, and delivery predictability. - Recommend Agile process improvements that support operational excellence, high-performing teams, and sustainable organizational change. Benefits - Experience supporting VA/VHA, OCI/OHI, Field Informatics Service, IHP ART, EHR modernization, clinical informatics, or federal healthcare product teams. - Experience supporting clinical informatics artifacts such as lean business cases, feature canvases, feature specifications, performance monitoring dashboards, and clinical workflow improvement products. - Experience in healthcare or healthcare technology environments, including VistA/CPRS, Oracle Health/Cerner, clinical decision support, terminology, standards, or interoperability. - Additional certifications such as SAFe Program Consultant Trainer (SPCT), Release Train Engineer, SAFe Advanced Scrum Master, Product Owner/Product Manager, PMP, Prosci, CSM, or PSM. - Experience building Agile operating models, team metrics, communities of practice, playbooks, SOPs, or Agile maturity roadmaps.

Role Description Working under direct supervision of the Client Experience Manager, the Client Experience Associate handles basic, entry level administrative tasks associated with simple product client orders and client quotes. The Associate role includes: - Entering basic data for simple quotes, repetitive orders, client standards, and returns. - Assisting the Client Experience Specialist in monitoring the daily Open Order Report. - Responding timely to client requests regarding order tracking and simple pricing requests from clients with already established system pricing. - Assuring departmental processes are performed in compliance with applicable Sarbanes-Oxley controls where applicable. Key responsibilities include: - Responding timely to client requests and prompt placement of basic simple orders within company procedural guidelines to meet the client’s SLA. - Understanding shipment cutoff times for all major distribution partners and carriers. - Proactively communicating to clients on order placements including order ETA and back order information at time of order placement. - Escalating cost changes/EOL to Sales Operations Advisor or account manager. - Providing timely basic quotes for simple velocity products, within 4 hours, based on direction from the account manager or Client Operations Specialist. - Assisting with quotes for accounts with established pricing. - Providing administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders. - Researching open orders and providing ETA information to clients in a report format. - Entering and updating order information in the system for all team members to access. - Using established tools to provide the customer with any one-off or scheduled report. - Escalating any complex requests on open orders or reports to another team member. - Working with management on any request that falls outside the scope of any existing report. - Responding to client email requests for tracking, serial numbers, packing slips, and other inquiries. - Initiating the returned merchandise process and educating the client on the RMA creation. - Entering RMA in the system and escalating all RMA requests to Customer Service. - Performing all other duties or special projects as assigned. Qualifications - Less than 1 year of work experience to qualify for the role. - 4 years of total work experience to be fully proficient. Requirements - Basic Microsoft Office skills to include Outlook, Word, and Excel for creating and using spreadsheets. - Basic understanding of the anatomy of a desktop/laptop with the ability to understand customer needs. - Ability to complete on-the-job training in client operations and inside sales support within the first two months of hire. - Articulate with the ability to express oneself clearly and professionally in written and oral communication. - Good listening skills with the ability to receive information completely and understand what is being said. - Quick study with the ability to master a situation or learn new things with minimum direction or training. - Organized state of mind with the ability to respond timely to requests and track orders. Benefits - Progressive and competitive compensation. - 401k plans. - Medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.

Role Description Connection Services has a fantastic opportunity for a Microsoft Solutions Specialist, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including but not limited to; 3 weeks paid PTO, tuition reimbursement, excellent benefits, etc.; opportunity for growth. *REMOTE* Working independently, with minimal direct supervision from the Manager of Microsoft Solution Sales, the Microsoft Solution Specialist (MSS) acts as a resource dedicated to supporting Account Managers and customers with their Microsoft program, product, and pricing needs. Supports multiple volume license agreement types including Open Value, CSP/NCE and MPSA, with a specialization to support Microsoft Enterprise Agreements. Works with customers to understand their business needs and to provide solution guidance, recommendations and purchasing options to our customers/prospects and Account Managers on Microsoft Modern Workplace, Azure, Professional Services and Managed Services. Trains Account Managers to provide efficient customer responses, utilize Connection tools including the Microsoft COE Resource Page, Volume License Portal, and the Microsoft Product Cheat Sheets. In addition to being certified in Azure and Microsoft 365 Fundamentals, the MSS actively participates in Connection and Microsoft trainings to maintain a required knowledge base to keep themselves updated on new technologies and product offerings. Qualifications - Advanced user skills for Microsoft Suite (Excel, Outlook, Word, PowerPoint) - Proficient in hosting and attending remote meetings through using Teams, Zoom, Webex, etc. - Consultative experience with Microsoft Online Services including M365, Azure, Dynamics 365 and Power Platform - Knowledge of Microsoft's lifecycle and renewals process for Enterprise Agreements, CSP, MPSA (Microsoft Products and Services Agreement) and Cloud Subscription Agreements with the ability to identify, drive, and oversee all aspects of a Microsoft deal from conception to closure. - Negotiation skills with ability to secure best purchasing agreement for customers and Connection. - Working knowledge of sales strategies including upselling with proven success in a goal-driven environment - Strong business analysis skills with ability to convert customer needs to Microsoft solutions - Analytical with ability to draw conclusions from data, systematic and rational - Adaptable with ability to switch tasks based on shifting priorities - Excellent verbal communication skills with ability to present professional presentations - Excellent written communication skills with ability to compose professional business communications - Meticulous attention to detail with ability to proofread for accuracy - Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines - Interpersonal skills with ability to work well with all levels of the organization Requirements - Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft solutions providing recommendations that best fit the goals of the customer. - Presents on customer calls with all stakeholders providing options that provide clarity and control for customers based on their needs and budget. - Delivers industry-based insights to our customers focusing on pain points leading to Microsoft modern solutions. - Assesses quote solutions and identifies better program and product suite options to share with customers and Account Managers. - Utilizes a customer first approach focusing on positioning value added services to the customer, such as managed and professional services leading to customer transformation. - Supports customer Enterprise Agreements (EA) as an assigned resource to provide product, program and contract guidance to ensure investments support customer goals and are in compliance with Microsoft Licensing Guidelines. - Manages contract lifecycle for Enterprise Agreements to ensure subscription reconciliation, on-time placement of true-up, additional product and renewal orders. - Produces cost analysis, product quotes and pricing visibility for Enterprise Agreements in partnership with Sales. - Creates milestone touchpoints to communicate with customers and their Microsoft account team. - Engages in Microsoft opportunity conversations with customers to build additional value and position Connection professional and managed services. - Stays current on programs, technical knowledge, market trends and operational models. - Leverages self-paced Microsoft training via Get License Ready and Partner University. - Completes online research in order to stay abreast of new product developments. - Builds and maintains positive relations with vendor. - Reacts to vendor needs and balances the needs of Connection together in support of the customer. - Identifies gaps in partner’s toolkit and works with partner to create additional/improved resources. - Assists with the Microsoft Landscape Optimization (MLO) assessment consultations. - Seeks opportunities to provide greater account control through site Microsoft team involvement. - Maintains and updates Salesforce Pipeline. - Presents at Sales team meetings and On-Boarding events. Benefits - 3 weeks paid PTO - Tuition reimbursement - Excellent benefits - Opportunity for growth

Role Description Artemis is seeking a full-time Project Management Journeyman with demonstrated experience providing management and advisory support services focused on streamlining and improving business operations in the federal sector. This individual will support the government by directing and managing project execution for U.S. Citizenship and Immigration Services (USCIS) business process improvement, IT implementation, Agile adoption, governance, operational readiness, and deployment efforts. - Develop project plans, coordinate tasks, monitor schedules, risks, dependencies, and performance metrics. - Work with stakeholders and team members to remove obstacles and deliver projects against schedule and performance goals. - Coordinate with product owners, project managers, business analysts, communications staff, data analytics teams, technical teams, and USCIS stakeholders. This is a contingent hire position. This position is remote as authorized, but occasional in-person meetings may be required at USCIS Headquarters in Camp Springs, MD, or other approved locations. Travel for client engagements is expected. Qualifications - 5 years of experience in project management, project coordination, business transformation, IT implementation, operations support, or a related field. - Bachelor's degree in Business, Public Administration, Information Systems, Information Technology, or a related field. - Experience developing and maintaining project plans, schedules, roadmaps, risk and issue logs, action trackers, meeting notes, status reports, and implementation artifacts. - Experience coordinating with stakeholders and team members to overcome obstacles, manage dependencies, and deliver project outcomes against schedule and performance goals. - Familiarity with Agile, Scrum, Kanban, Lean, and/or PMBOK project management practices. - Experience supporting testing, integration, deployment, operational readiness, change management, post-production operations, or continuous improvement activities. - Experience supporting federal or regulated environments, preferably with DHS, USCIS, or other civilian agency programs. - Strong written and oral communication, attention to detail, analytical thinking, problem-solving, time management, and organizational skills. - Ability to manage competing deadlines, work independently with minimal oversight, and adapt to changing priorities in a fast-paced environment. - Ability to obtain and maintain DHS suitability and public trust clearances. - Legal authorization to work in the U.S. Requirements - Experience supporting USCIS, DHS, or immigration status verification, or immigration benefits adjudication programs. - Experience using tools such as Jira, Confluence, Microsoft Project or Planner, SharePoint, Teams, Mural, Tableau, Power BI, or other project management and reporting tools. - Experience supporting executive briefings, governance bodies, cross-functional roadmaps, implementation plans, and project health assessments. - Experience with process mapping, operational metrics, readiness planning, deployment coordination, and continuous improvement initiatives. - Strong critical thinking, analytical and time management skills. - Proven ability to organize, prioritize and work well with others. - Ability to communicate thoughts, ideas and solutions logically both written and orally. - Ability to stay calm under pressure and in a fast-paced environment. - Ability to receive feedback from clients and implement changes quickly and effectively. - Ability to get up to speed quickly on complex issues. - Desire to work in a fast-paced, rapidly evolving environment. Company Description The United States Citizenship and Immigration Services (USCIS), within the Department of Homeland Security (DHS), is responsible for overseeing lawful immigration to the United States under the provisions of the Immigration and Nationality Act (INA). USCIS ensures the integrity of the U.S. immigration system by granting immigration and citizenship benefits, providing accurate immigration case information, and promoting citizenship awareness. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide

Role Description The Corporate Recruiter is responsible for proactively identifying, engaging, and qualifying talent through outbound sourcing and disciplined assessment practices. This role owns the front end of the hiring lifecycle, with a strong emphasis on passive candidate sourcing, pipeline development, and candidate qualification to ensure hiring managers are presented with well-vetted, high-quality talent. Acting as a trusted talent advisor, the Recruiter partners with other recruiters, hiring leaders, and HR to define hiring needs, assess talent market conditions, and drive effective sourcing strategies that support current and future workforce demands. - Own outbound sourcing strategy and execution across a variety of channels, including LinkedIn Recruiter, job boards, direct outreach, referrals, networking, and talent communities, with an emphasis on identifying and engaging passive candidates. - Build and maintain targeted talent pipelines aligned to recurring and high-impact roles, ensuring readiness for current openings and anticipated hiring needs. - Lead candidate qualification through resume review, phone screens, and structured assessment conversations to evaluate skills, experience, motivation, and overall fit prior to submission to hiring managers. - Translate business and role requirements into clear sourcing profiles and qualification criteria; continuously refine based on feedback, outcomes, and market conditions. - Partner closely with hiring managers and HR business partners to align on candidate expectations, provide thoughtful screening recommendations, and advise on talent availability and competitive market dynamics. - Present hiring managers with a concise, well-qualified slate of candidates supported by clear assessments, strengths, and potential risks. - Manage candidate progression through interview and selection stages, ensuring accurate documentation, compliance, and timely communication within the applicant tracking system. - Analyze sourcing and pipeline data to assess effectiveness of outreach efforts and recommend improvements to sourcing approaches and tools. - Participate in recruitment events as a sourcing and relationship-building activity to generate future candidate pipelines rather than solely immediate hires. - Support onboarding and orientation activities as needed to ensure a smooth transition for new hires, while maintaining primary focus on sourcing and qualification responsibilities. - Perform additional recruiting-related projects and duties as assigned. Qualifications - Bachelor's Degree or the equivalent combination of education and work experience. - Minimum of 4 years full life cycle recruitment for positions at varying levels of difficulty. - Self-motivated with ability to work independently. - Superior customer service skills. - Collaborator with ability to work as a team member. - Solid track record of setting high standards of performance; assuming responsibility and accountability for success. - Knowledge of HR Laws and compliance activities to include Adverse Action, WOTC, Non-Competes, FCRA, Ban the Box, etc. - Experience in web recruitment tools to include Indeed, LinkedIn, job boards, Google, etc. - Proven ability to utilize appropriate interpersonal styles to establish effective relationships with all candidates and colleagues. - Proficiency with the Microsoft Office suite with the ability to create tracking spreadsheets, develop word documents, and update PowerPoint slides. - Experience with an ATS and HRIS system to include adding, deleting, editing candidate/employee information. Requirements - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, and medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package that includes vacation, sick time, Wellness, and Volunteer Time Off days.

Job Summary Medical Support Assistant (MSA) – Remote Position Overview We are seeking Medical Support Assistants (MSAs) to support Veterans Affairs (VA) scheduling and administrative operations for VISN 20 facilities. This is a remote position supporting clinics in Pacific Standard Time (PST) or Anchorage, Alaska time zones, regardless of your physical location. Candidates must reside in one of the following metro areas: - Kansas City (KC Metro) - St. Louis, MO Metro - Memphis, TN Metro This role is a critical part of the patient care team, providing frontline administrative and scheduling support to ensure timely, accurate, and high-quality service to Veterans. Work Schedule - Monday – Friday - 8:00 AM – 4:30 PM (PST or Alaska Time Zone) - Includes a 30-minute lunch and standard breaks - Federal holidays observed (Note: Work hours are aligned to supported VA facilities, not candidate’s local time zone.) Compensation Hourly rates are based on candidate location: - Kansas City Metro: $21.19/hour - St. Louis Metro: $20.50/hour - Memphis Metro: $19.00/hour Candidates applying from outside of these designated metro areas may be considered; however, hourly wages will differ based on location Primary Responsibilities Key Responsibilities - Schedule patient appointments and manage consults in accordance with VA timeliness standards (≤ 7 days) - Provide high-quality customer service to Veterans, families, and staff - Answer and manage incoming calls, inquiries, and appointment requests - Maintain accurate patient records within VA systems (CPRS/EHRM) - Conduct outreach to patients and providers for scheduling coordination - Manage electronic waitlists, recalls, and consult tracking - Verify and update patient demographic and insurance information - Escalate scheduling or access issues per established procedures - Collaborate with interdisciplinary healthcare teams across multiple facilities Minimum Qualifications Required Qualifications - High school diploma or equivalent - Minimum 1 year of administrative, customer service, or healthcare support experience - Strong communication skills (phone and written) - Ability to work in a fast-paced, metrics-driven environment - Proficiency with computers and data entry systems - Ability to handle sensitive information in compliance with HIPAA and privacy standards Performance Expectations - Maintain ≥98% accuracy in documentation and data entry - Meet productivity metrics (e.g., scheduling timeliness, call responsiveness) - Provide professional, courteous, and Veteran-centered service at all times - Resolve customer concerns within established timeframes About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities - Lead day-to-day program operations to ensure successful delivery of contractual requirements. - Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. - Develop and manage program schedules, budgets, staffing plans, and performance metrics. - Oversee subcontractor performance and ensure compliance with contractual obligations. - Drive risk management, issue resolution, and continuous process improvements. - Prepare and present program updates, reports, and deliverables to government leadership. - Lead and mentor cross-functional teams, fostering collaboration and high performance. - Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications - Bachelor’s degree in business administration, management, or a related field. - 5+ years of program/project management experience on federal contracts. - Demonstrated success leading large, complex programs with multiple stakeholders. - Strong background in budget, schedule, and performance management. - Excellent written and verbal communication skills. - Proven ability to build relationships and influence senior stakeholders. - U.S. citizenship and the ability to obtain and maintain a Public Trust clearance Desired Qualifications - Master’s degree in business, management, or a related discipline. - PMP or PMP certification (or equivalent). - Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. - Familiarity with federal acquisition processes and compliance requirements. - Experience managing geographically dispersed teams and subcontractors. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.