• Align BI&A initiatives with organizational priorities supporting growth and productivity through quarterly planning sessions to establish a roadmap for deliverables. • Act as the primary liaison between executive leadership and Agile teams, translating strategic goals into actionable, prioritized backlogs. • Manage various agile teams to create Manage dependencies transparency and prevent bottlenecks. • Support the Director, Supply Chain Intelligence, in creation and communication of vision and strategy. • Drive exploration and experimentation. • Coach and mentor team members. • Conduct regular 1:1s, performance reviews, and career development conversations. • Identify and incubate best-in-class internal talent and supplement with external partners to support functions and drive delivery on strategic projects. • Create individual development plans and actively support skill growth. • Provide status updates, identify barriers to execution and risks. • Drive Change Management.

• Drive efficient and effective program operations that align with our objectives • Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers • Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) • Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF • Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations • Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines

• As a Microsoft Dynamics Program Manager, you’ll lead the overall delivery of Microsoft Dynamics 365 CE Solutions including the design and development of the CE/CRM application components, manage project schedule, resources, risks and reporting. • You’ll provide overall guidance and serve as an escalation point for the Dynamics development teams members. • You’ll support customers and end-users to define their requirements based on the latest Dynamics 365 architecture to ensure success of the project. • You will develop implementation plans and roadmap to set the standard for future development, and architecture that smoothly works with existing infrastructure without compromising security. • Manages two or more small team of experienced consultants that include managers and experienced consultants • Creates or improves processes, standards or operational plans that have long-term impact using detailed analysis, reasoning, and interpretation • Leads team members to uncover and resolve highly technical issues, providing technical oversight and subject matter expertise • Champions creative thinking and new idea development to adapt processes and generate new, viable solutions for clients • Occasionally participates in negotiations with other leaders regarding operational issues • Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis, and investigation to understand client’s organization • Gather technical requirements and propose solutions based on client’s architectural and business needs • Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy. • Lead data-centric discussions with the client through discovery meetings. • Translate concepts into user flows, wireframes, system diagrams, and prototypes. • Develop integrations and customizations to Dynamics CRM. • Design and lead the system architecture process to create, define specifications for, and implement customizations for any custom code or data migration requirements. • Present tailored demonstrations of the technology solution. • Work with technology and business groups to define project specifications • Develop technical solution designs and implementation plans and take full ownership of the Dynamics 365 solution • Interact with both prospective and current customers during product demos/evaluations • Enhance efficiency of development, testing and release process; develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations • Document technical risks and issues, and actively work to avoid, mitigate, resolve risks and technical debt • Relay of the solution design to the development team and provide technical guidance during development of the solution to the development team. • Travel to multiple customer locations for demos and meetings when required

• Lead the planning, execution, and delivery of complex programs comprised of multiple interconnected projects, ensuring alignment with broader organizational goals. • Define program and project scope, strategy, objectives, milestones, and success criteria in partnership with executives and business sponsors. • Build and maintain program roadmaps and plans, identifying milestones, critical paths, interdependencies, and resource requirements. • Drive governance across programs, establishing frameworks, metrics, and processes to monitor performance and ensure accountability.