• Platform Development & Enhancement of design, development, customization, and improvement of the Salesforce platform to meet evolving business needs. • Cross-Functional Collaboration: work closely with business stakeholders gathering requirements and deliver scalable, effective solutions. • New Feature Development & System Optimization: Build new functionality while proactively enhancing existing automations, code, performance, and user experience across Salesforce. • Technical Leadership in Coding Decisions: Participate in and influence architectural and coding decisions within the development team. • Field Service Lightning (FSL): Apply advanced FSL expertise to improve scheduling, dispatching, and field operations. • System Integrations: Collaborate with engineering teams to integrate Salesforce with third-party applications using APIs and external systems. • Project & Task Prioritization: Evaluate and prioritize work in partnership with internal teams, balancing urgent needs and long-term strategy. • Release & Environment Management: Manage deployments, sandboxes, change sets, and version control to ensure stable and seamless releases. • Task Management Using ClickUp: Use ClickUp to manage work items, track progress, and coordinate with the development team.

• Architect and implement Salesforce solutions, including configuration of Public Sector Solutions, complex data models, integrations, and automation. • Lead discovery and requirements refinement sessions to uncover business, functional, and technological needs. • Provide pre-delivery support, including effort estimates, staffing recommendations, and solution envisioning. • Own the Salesforce solution architecture and ensure alignment with platform best practices. • Support RFP responses and proposal development for Salesforce engagements. • Coordinate with delivery teams to ensure seamless hand-off and execution of solutions. • Mentor junior staff and contribute to internal knowledge-sharing and accelerator development. • Stay current on Salesforce product releases, acquisitions, and emerging capabilities. • Engage with Salesforce and partner ecosystems for implementation strategies. • Evangelize Salesforce value across industries, including public sector, healthcare, and financial services.

• Oversee the configuration, customization, and maintenance of the Salesforce platform, including user setup, profiles, roles, and teams • Lead and assist in the design and customization of application functionality, including creation of custom fields, views, reports, workflows, and dashboards • Manage Salesforce security, including roles, profiles, sharing rules, and permission sets; design, develop, test, and monitor systems security and user management • Maintain, troubleshoot, and support Salesforce ecosystem • Perform various systems analysis duties including leading/assisting in identifying business requirements, analyzing issues, and communicating with end users to assess needs and optimize business solutions • Perform and oversee various application administration duties including user maintenance, data cleansing, and security setup • Coordinate with application provider/vendor or third parties for application upkeep and updates/upgrades • Management of external resources and engagement, when appropriate • Troubleshoot issues and identify modifications needed in existing applications to meet changing user requirements • Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable • Drive user adoption and engagement through training programs and support • Manage and train other team members as needed

• Design, build, and maintain scalable Salesforce solutions using Apex, LWC, Flows, and declarative tools • Own end-to-end delivery of Salesforce enhancements, from requirements through deployment and production support • Develop and support integrations between Salesforce and internal/external systems using APIs, middleware, and event-driven architectures • Write high-quality, well-tested code, apply maintainable design patterns, and participate in code reviews • Collaborate with product, business, and cross-functional teams to translate requirements into secure, reliable technical solutions • Ensure data integrity, security, performance, and overall platform reliability across the Salesforce ecosystem • Document solutions, follow CI/CD and Salesforce DX best practices, and continuously reduce technical debt and improve scalability