• Oversee the configuration, customization, and maintenance of the Salesforce platform, including user setup, profiles, roles, and teams • Lead and assist in the design and customization of application functionality, including creation of custom fields, views, reports, workflows, and dashboards • Manage Salesforce security, including roles, profiles, sharing rules, and permission sets; design, develop, test, and monitor systems security and user management • Maintain, troubleshoot, and support Salesforce ecosystem • Perform various systems analysis duties including leading/assisting in identifying business requirements, analyzing issues, and communicating with end users to assess needs and optimize business solutions • Perform and oversee various application administration duties including user maintenance, data cleansing, and security setup • Coordinate with application provider/vendor or third parties for application upkeep and updates/upgrades • Management of external resources and engagement, when appropriate • Troubleshoot issues and identify modifications needed in existing applications to meet changing user requirements • Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable • Drive user adoption and engagement through training programs and support • Manage and train other team members as needed

• Design, build, and maintain scalable Salesforce solutions using Apex, LWC, Flows, and declarative tools • Own end-to-end delivery of Salesforce enhancements, from requirements through deployment and production support • Develop and support integrations between Salesforce and internal/external systems using APIs, middleware, and event-driven architectures • Write high-quality, well-tested code, apply maintainable design patterns, and participate in code reviews • Collaborate with product, business, and cross-functional teams to translate requirements into secure, reliable technical solutions • Ensure data integrity, security, performance, and overall platform reliability across the Salesforce ecosystem • Document solutions, follow CI/CD and Salesforce DX best practices, and continuously reduce technical debt and improve scalability

• Be responsible for maintaining current infrastructure • Create new Salesforce infrastructure & stability • Partner and coach development teams and vendors • All aspects of user and license management • Salesforce configuration changes • Understanding of apex triggers • Respond to system outages and participate in root cause analysis • Submit Change/Incident Management Tickets • Collaborate with various teams and vendors • Ability to design, code, and test projects • Document activities from design to completion • Participate in testing of projects • Develop automated tests • Create and maintain solution documentation • Support and improve efficiency and effectiveness of tools • Monitor and manage system performance • Participate in business continuity and disaster recovery planning • Troubleshoot incidents reported by end-users • Keep abreast of current technology • Develop and maintain well written and oral communication skills

• Design and deliver end-to-end Salesforce solutions (objects, fields, flows, Apex, page layouts, Lightning pages) that meet business requirements and follow team standards • Work Jira tickets focused on feature development and enhancements, from technical design through build, testing, and deployment, collaborating closely with Product Owners and architects • Design, build, and maintain Agentforce solutions (e.g., agents, prompts, tools, flows that invoke agents, orchestration with Apex and external services) • Develop and maintain Apex (classes, triggers, batch jobs), and support Lightning components where needed • Create and maintain reports, dashboards, and custom report types to support business users • Manage users, profiles, roles, permission sets, and permission set groups in line with security policies • Build and update declarative automation (Flows) using established patterns; identify when a change is risky and should be reviewed • Integrate Salesforce with other systems using APIs and middleware where appropriate • Document Agentforce configurations, technical designs, and enhancements • Participate in Scrum ceremonies (standups, refinement, retros) and provide clear status updates • Partner with Product Owners and business stakeholders to clarify requirements for enhancements and Agentforce use cases • Follow and reinforce team best practices for change management, testing, and documentation • Support and execute testing in lower environments (unit tests, UAT support, regression checks)