• Provide overall leadership, strategic direction, and operational oversight for large-scale federal transition assistance programs • Oversee program management, staffing, operational deployment, risk mitigation, quality assurance, and stakeholder coordination • Serve as the primary point of contact with Government leadership, ensuring all contractual deliverables, schedules, reporting requirements, and performance standards are met • Lead cross-functional teams responsible for curriculum development, training operations, onsite support services, data analysis, and modernization initiatives • Manage project implementation plans, staffing strategies, operational readiness, and continuous improvement efforts • Ensure compliance with all security, privacy, and quality control requirements • Monitor program risks and support the delivery of transition assistance services to approximately 200,000 transitioning Service members annually across more than 300 military installations worldwide

• Provides executive Director level management to overall contract operations involving multiple programs and cross functional groups of personnel on multiple projects at multiple locations. • Operates In Accordance With (IAW) process and best practices including the Software Development Lifecycle (SDLC), Information Technology Infrastructure Library (ITIL). • Serves as primary customer interface and maintains and manages relationships with all levels of the client organization. • Is intimately aware of overall program and business area status to include all related projects and the potential impact or risks. • A program level subject matter expert with unique technical knowledge and ensures quality and performance standards are achieved on all task/delivery orders, project operations and associated risk. • Plans and organizes the work effort and oversees the execution to include assigning resources, managing personnel, risk management, cost/schedule and overall contract Performance. • Provide oversight of the service delivery teams and ensure that they fulfill all the contractual requirements specified in the Performance Work Statement, and that all services delivered meet 9th Way Insignia’s high standards of quality. • Ensure all contractually required deliverables are prepared and undergo quality assurance reviews ahead of a timely submission. • Coordinates with corporate Program Management Office (PMO) to ensure delivery teams are utilizing the standard processes, forms, templates for internal support requests, deliverables required at the top contract level, Task Order (TO) financial tracking and forecasting, and corporate progress and status reporting. • Manages all direct labor costs associated with the contact and ensures the incurred costs remain within budget. • Ensures resources assigned to the contract have the technical abilities to perform the duties and responsibilities of their roles. • Ensures all program related deliverables such as Reports, Design Documents, Standard Operating Procedures (SOPs), etc., required of the contract are prepared in advance of the contractually specified due dates, to allow enough time for a quality review prior to delivery to the customer. • Communicates directly with the customer to ensure they are satisfied with the quality of the services the delivery team is providing. • Routinely prepares reports and delivers status and progress review presentations to corporate leadership. • Responsible for developing the communications plan and managing it in the execution of the Task Order to ensure all information is disseminated accordingly. • Identifies internal and external Risk and enters risks and mitigations into both the customer’s and 9th Way Insignia’s Risk and Issues tracking systems. • Coaches and mentors the junior subordinate Project Managers on the team in the performance of their duties and helps them develop individual career development goals and plans. • Ensures there are succession plans in place for any Key personnel on the delivery team and identifies cross training opportunities to ensure there is no critical role or capability that is single threaded through one individual contributor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Change Management Program Manager to lead transformational initiatives at Samsara. This role is responsible for ensuring that system implementations, process redesigns, and AI-enabled tools are adopted effectively and sustainably — driving change within the Operations organization while also partnering on cross-functional initiatives that extend beyond Operations into other parts of the business. You will serve as both a change management leader and an end-to-end project manager — owning initiatives from scoping and planning through execution and adoption. This is a highly cross-functional role that requires equal parts strategic thinking, structured program management, and hands-on execution. You will be expected to navigate organizational complexity, influence without authority, and drive alignment across diverse teams and leadership levels. This is an embedded role within the Operations Innovation & Intelligence group, working in close partnership with Supply Chain, Logistics, Sourcing, Planning, Finance, Sales, and People teams — as well as cross-functional programs that involve stakeholders from across Samsara. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Qualifications - 5+ years of experience in change management, program management, or organizational effectiveness, with demonstrated exposure to Operations, supply chain, or similarly complex operational environments. - Change management certification required (Prosci/ADKAR, CCMP, or equivalent). - Demonstrated ability to run projects end-to-end — owning scope, timeline, resource coordination, stakeholder alignment, and post-launch stabilization with minimal oversight. - Proven track record of leading change on large-scale system implementations or process transformation initiatives spanning multiple teams or functions, with measurable adoption outcomes. - Experience working with ERP systems (e.g., NetSuite, SAP) and CRM platforms (e.g., Salesforce) in the context of change, training, or process design. - Hands-on experience with project management tools (e.g., Jira, Asana, Smartsheet) to plan, track, and report on complex, multi-workstream programs. - Strong written and verbal communication skills, including the ability to develop executive-ready materials, change impact assessments, and frontline training content tailored to diverse audiences. - Proven ability to influence without authority, build trust quickly, and drive alignment across organizational boundaries and leadership levels. - Experience designing and delivering scalable end-user training programs across multiple formats — including live sessions, e-learning, and self-serve reference materials. - Highly organized with a track record of managing competing priorities across multiple concurrent workstreams without dropping the ball. - Comfortable operating in ambiguous, fast-moving environments with a strong bias toward action and pragmatic problem-solving. Requirements - Bachelor's degree in Supply Chain, Operations Management, or a related field. - Familiarity with AI or automation tool rollouts and the unique change dynamics they create. - Experience building enablement programs within a technology or hardware company. - Experience establishing change management as a practice within a growing or scaling organization. Benefits - Annual Base Salary: $79,730 — $120,600 USD. - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.

ABOUT THE HEALTH INITIATIVE: It is well-established that 80% of a person’s health is determined by factors outside the doctor’s office — healthy food, safe housing and a livable income. Yet our healthcare system is built backwards, with more than 99% of US healthcare dollars spent on medical care alone. The amount of money going toward healthcare is huge — the US government and private health insurance companies spend $10.7B on healthcare every day. This is projected to grow 6% annually through the next decade, despite recent safety net cuts. But what exactly do we get for all this healthcare spending? Right now, the US has some of the worst health outcomes across all high-income countries, including preventable heart disease and obesity, which cost the system nearly $500B each year. This is inefficient and leaves people behind, especially low-income children and families. But what if our healthcare system was built to pay for health, not just healthcare? What if it moved dollars upstream to pay for the basics people need to get and stay healthy, like safe housing and nutritious food? The result would be a win-win-win: Children and adults would have better access to healthy food and safe housing and, as a result, have better health outcomes. When healthier patients use less care, the government saves money – and insurance companies’ revenues increase – incentivizing both to pay for these basics. The Health Initiative (THI) is a national organization that crosses political divides, taps market forces and activates stakeholders to shift dollars toward health. By providing strategic guidance and technical assistance, we activate healthcare institutions to move dollars into the hands of patients and communities to pay for food and housing— improving health outcomes for those most at risk and reducing overall healthcare costs. Since 2018, THI has used our playbook to spur healthcare institutions to spend nearly $1B in healthcare dollars on food, housing and other basics. For example, we supported North Carolina to use Medicaid dollars to provide patients with groceries, rental assistance and other basics, keeping them out of the hospital and saving the state a net $1,020 per person per year. THI also advised a Fortune 25 insurance company on how to provide food and housing benefits for 22K high-risk patients (87% living on less than $20K a year) and to design an evaluation which found that those receiving higher benefits have lower healthcare costs. THI maintains a diversified revenue base which enables staff stability, long-term planning, and meaningful impact. ABOUT THE POSITION: The Health Initiative (THI) seeks a resourceful, detail-oriented, and flexible Program Associate who thrives in the fast-paced context of issue-based campaigns and/or start-up environments, has the ability to analyze and synthesize complex information, and is passionate about THI’s aim. The role is critical in achieving our mission by grounding our recommendations in clear and compelling research and analysis. THI organizes its work into ‘swim lanes’, cross-functional teams focused on mobilizing a given stakeholder to invest upstream in health. Current swim lanes include Federal, State and Health Plans. Program Associates will focus in one of these areas and support across swim lanes as needed. This team member has four primary functions: - Work closely with the swim lane leader to support the development of the strategy, approaches and tactics to mobilize stakeholders - Draft materials related to program content, e.g. meeting documents, reports - Conduct analyses related to swim lane, both proactively and reactively using a wide variety of data - Serve as the internal expert across the organization relevant to the swim lane, e.g. proactively scanning the external environment for updates and market trends, providing materials for THI colleagues in other functions such as Development. The successful candidate will be able to synthesize complex information quickly, have a strong grasp of the health and healthcare landscapes to be able to interpret data and research, and demonstrates solid analytic and communication skills in order to generate compelling, accurate materials and actionable insights. The position reports to the Senior Policy Director though as part of a small and nimble organization, the Program Associate will work collaboratively across the organization depending on needs and priorities. RESPONSIBILITIES: Defining Success for this Position: As noted above, a successful Program Associate will be able to serve as a first drafter and act as a source of truth for all materials related to the swim lane and demonstrate creativity and good judgement in recommending next steps and drafting materials to elicit action. Given the organization's dynamic nature, the responsibilities below are examples of how the Program Associate may execute those functions. Example Responsibilities: - Draft program content and communications (e.g., meeting prep) for swim lane (SL) - Work closely w/SL lead & Project Manager to develop strategy, approaches, tactics based on content knowledge - Proactively recommend ideas, content, and approaches to achieve goals - Understand key players, oversee relationship map, and make proactive recs. on how to manage key relationships - Lead day-to-day development of content to achieve SL goals/strategy w/ SL lead input and guidance - Serve as “source of truth” on current SL materials and a resource for internal expertise across org., including supporting SL content/updates (e.g., reports) for development, other swim lanes and/or operations - Work closely with Project Manager to identify key decisions or strategic approaches to elevate in meetings with team and leadership - Identify and leverage AI to support work (with understanding of appropriate uses and guardrails) · - When appropriate, represent content with external audiences - Conduct non-swim lane specific research requests as needed by the organization or other program analysis (no greater than 10%) - Complete background research on specific swim lane topics and provide a clear and accurate synthesis for dissemination to internal stakeholders or perhaps to a wider public audience - Proactively scan the environment to understand updates, context and market trends re THI’s past or current partners and institutions more broadly; synthesize findings for leadership - Identify, sort, and present data from a wide variety of sources in a format that allows for interpretation of and identification of trends - Discern and communicate clear next steps and recommendations from conversations and meetings - Reflect on existing content production systems to identify and test improvements As part of a small organization, the Program Associate will also engage other staff in fulfilling responsibilities. All team members at THI work collaboratively and across functions to deliver on our mission. Who We’re Looking For There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below. - Bachelor's degree required; master’s degree (MPH, MPP, MPA) preferred - Knowledge and understanding of healthcare institutions from at least 2+ years working in state or federal health policy or health plan - Three to five years’ experience working effectively on a team (preferably including at least two years outside an academic program) - Knowledge of health-related work/policy in drivers of health - Excellent literature search and review skills - Strong data collection, interpretation, and analysis skills with exceptional attention to detail - Strong written and oral communication skills - Strong research and development skills, including the ability to gather and synthesize large amounts of information from various sources - The ability to work independently and as a team member - A talent for prioritizing and managing multiple projects with short-, medium-, and long-term deadlines; ability to successfully meet deadlines consistently - Good judgment; ability to recognize and successfully navigate ambiguity in projects (e.g., clarifying questions, project scope) to successful resolution - Experience summarizing results in a written format for senior leadership - Ability to proactively advance program objectives by anticipating needs, identifying opportunities, and taking initiative to achieve results. - Ability to work in an environment that is fast-paced and sometimes ambiguous - Ability to learn and use new systems and technology - Problem-solving mentality; presents logical recommendations with an understanding of dependencies and adapts to new information or priorities - Commitment to and deep understand of the mission, vision, and values of THI and their impact on healthcare COMPENSATION AND BENEFITS THI offers a comprehensive benefits package. The salary for this position is $105,000. In addition to a competitive salary, THI also offers: - Full coverage of medical, dental, and vision insurance. - Generous 401K matching and parental leave. - Unlimited sustainable vacation and sick time. EQUAL OPPORTUNITY STATEMENT THI is an equal opportunity employer. We welcome and encourage all qualified applicants to apply.