• Lead detailed requirement gathering sessions with customers and worked with the Komodo delivery team to ensure a comprehensive list of requirements was documented • Determine the overall solution design for customer projects, including all Salesforce components, data and application integration, and selection of third-party tools • Lead a team of configuration specialists and business analysts to create and document our solutions • Lead customers through design reviews to refine and iterate on the solution design • Participate in customer training sessions and other implementation initiatives to contribute to overall project success across all deliverables

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. • Participate in design phases for medium to large projects and programs, identifying, tracking, and resolving technical issues. • Design and deliver small to medium tasks, working individually or as a team. • Work with Product Owner and Solution Architect to understand and determine the best mix of development and technical solutions to meet business requirements and project objectives. • Participate in all aspects of implementation, planning, and coordinating activities. • Recommend system solutions by comparing advantages and disadvantages of different approaches. • Provide technical support and monitoring, maintain software and infrastructure in production, create and maintain documentation related to important support processes, and provide support for production issues. • Effectively communicate and build rapport with team members, stakeholders, and business partners using a variety of techniques and collaboration from initiation to close. • Resolve conflict/issues of medium complexity and escalate to others when appropriate. • Produce and communicate appropriate level of status to senior management. • Take responsibility for the software deployment pipeline for automating the continuous deployment of code and following DevOps practice. • Participate in code reviews to provide and gain constructive feedback on code.

• Platform Development & Enhancement of design, development, customization, and improvement of the Salesforce platform to meet evolving business needs. • Cross-Functional Collaboration: work closely with business stakeholders gathering requirements and deliver scalable, effective solutions. • New Feature Development & System Optimization: Build new functionality while proactively enhancing existing automations, code, performance, and user experience across Salesforce. • Technical Leadership in Coding Decisions: Participate in and influence architectural and coding decisions within the development team. • Field Service Lightning (FSL): Apply advanced FSL expertise to improve scheduling, dispatching, and field operations. • System Integrations: Collaborate with engineering teams to integrate Salesforce with third-party applications using APIs and external systems. • Project & Task Prioritization: Evaluate and prioritize work in partnership with internal teams, balancing urgent needs and long-term strategy. • Release & Environment Management: Manage deployments, sandboxes, change sets, and version control to ensure stable and seamless releases. • Task Management Using ClickUp: Use ClickUp to manage work items, track progress, and coordinate with the development team.

• Architect and implement Salesforce solutions, including configuration of Public Sector Solutions, complex data models, integrations, and automation. • Lead discovery and requirements refinement sessions to uncover business, functional, and technological needs. • Provide pre-delivery support, including effort estimates, staffing recommendations, and solution envisioning. • Own the Salesforce solution architecture and ensure alignment with platform best practices. • Support RFP responses and proposal development for Salesforce engagements. • Coordinate with delivery teams to ensure seamless hand-off and execution of solutions. • Mentor junior staff and contribute to internal knowledge-sharing and accelerator development. • Stay current on Salesforce product releases, acquisitions, and emerging capabilities. • Engage with Salesforce and partner ecosystems for implementation strategies. • Evangelize Salesforce value across industries, including public sector, healthcare, and financial services.