• Own the customer lifecycle for ServiceNow accounts • Drive adoption and measurable outcomes • Build strong stakeholder relationships • Lead business reviews and success planning • Support renewals and account growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The ServiceNow Platform Owner is responsible for the overall management of all technology solutions for Watts’ ServiceNow Platform. This position is expected to manage the solutions in line with the business, IT, and ServiceNow strategy, ensuring solutions fit consistently within the suite of technology enablers. The Platform Owner is the “face of ServiceNow at Watts Water” and ultimately responsible for the success of a product or service with content authority for the product backlog. The Platform Owner works heavily with the requesting business team and is an advocate for their business solution. The Platform Owner is responsible for Product Planning and execution throughout the product lifecycle and works hand in hand with the Chief Architect. In the project space, they are responsible for delivering projects on schedule, within budget, and with quality. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The Platform Owner has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements. This position reports to the Chief Architect. This role is remote eligible in EST. Primary Job Duties and Responsibilities - Successfully execute projects/sprints to agreed schedule, budget, and scope. - Perform the relevant product management processes – as per Agile methodology. - Define, maintain, and communicate roadmap for ServiceNow at Watts Water. - Develop business case, prioritize workload, and manage backlog. - Manage project scope variance, anticipate time and budget overruns, and communicate appropriately any project-related challenges. - Partner with business and process owners by building strong relationships with customers and understanding their needs. - Act as the liaison between the delivery team and customer. Platform Owner will be the customer’s advocate ensuring solutions are delivered within the guardrails of the ServiceNow framework. - Work within defined governance processes and lead solutioning on the Platform. - Provide guidance for user stories and acceptance criteria. - Act as the first point of contact for customers/stakeholders and be their trusted advisor. - Deliver projects aligned to overall business & technology strategies and architectures. - Ensure that quality project standards are met as prescribed by Watts Information Technology through the effective implementation or use of approved processes, guiding principles, methodologies, and deliverables. - Define the actual work that will be accomplished and the features that will be built within each release. - Plan the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers. - Support alignment of business objectives with the product vision. - Review service level performance for product and outline service improvement plan where necessary. - Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; and participating in professional societies. - Recommend courses of action and manage relationships for positive progress. - Contributes to team effort by accomplishing related results as needed. - Assume responsibility for other projects and duties as assigned by Chief Architect or Company management. Travel Requirements - 25% Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field. - Advanced comprehension of agile SAFe project management methodology, tools, and templates. - Extensive experience of delivery that includes the use of supplier and offshore resources. - Management skills to manage one or more large, complex projects simultaneously. - IT background with experience across the systems development lifecycle with experience in all project phases utilizing SAFe Agile framework. - Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams. - Excellent written, verbal communication and interpersonal skills – must be able to communicate fluently in English both verbally and in writing. - 7+ years of ServiceNow product knowledge with clear understanding of out of box table schema and processes. - Ability to look at new products within ServiceNow to understand and advocate their potential value to customers. General Applicable Company Competencies - Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. - Punctuality and dependability. - Ability to be flexible and adapt to changing work priorities and stressful conditions. - Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. - Maintain productive and collaborative relationships with other Watts employees. - Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in Watts office locations for meetings, trainings, or as otherwise required by Company management. Physical Requirements - Ability to remain seated at a desk or workstation for extended periods. - Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. - Ability to physically move around the office, organize or transport files, packages, or other office-related materials. - Ability to read documents, use a computer, and perform data entry tasks. - Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. - Ability to operate standard office equipment such as computers, printers, phones, and copiers. - Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. Pay Range The expected salary range for this position is $136,000 - $155,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law. Benefits - Competitive compensation based on your skills, qualifications and experience. - Comprehensive medical and dental coverage, retirement benefits. - Family building benefits, including paid maternity/paternity leave. - 10 paid holidays and Paid Time Off. - Continued professional development opportunities and educational reimbursement. - Additional perks such as fitness reimbursements and employee discount programs. Company Description At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Peraton is seeking an experienced ServiceNow Developer/Administrator to engage in a broad range of platform administration, configuration, and development activities as a member of a multi-discipline team. The candidate will join a high performing team to deliver value in a large, complex fast-paced environment supporting Peraton’s corporate services. The team is responsible for all facets of support, administration, configuration, and development to meet complex customer needs to deliver value to Peraton’s business functions. - Responsibilities and experience with ITSM, ITOM, Workflow Studio, and CMDB along with Employee Service Center are desired. Qualifications - US Citizenship - B.S Computer Science or comparable, can substitute 6 years of work experience in lieu of degree. - Two (2) years of experience with the ServiceNow platform as an administrator/developer. - Active/Current ServiceNow CSA or above. - ITSM and ITOM experience, including experience supporting CMDB and Discovery, Asset Mgmt., MID servers, and Employee Service Center. - Experience in ServiceNow development (GLIDE, Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, UI Scripts, APIs). - Experience in web development (HTML, CSS, Angular JS, SQL, JavaScript). - Attention to detail and the ability to listen to stakeholder business requirements and translate to a working, maintainable, technical solution. - Produce tangible deliverables (requirements specifications, design deliverables, project objectives, within predetermined timelines). - Ability to analyze, detect/identify and troubleshoot bugs, fix defects, and support users of application. - Proficiency in troubleshooting, debugging, error log analysis, and researching solutions. Requirements - ServiceNow Integration with other programs (REST/SOAP APIs) - Workflow Studio and Decision Tables experience - Experience with HTML, CSS, SQL, JavaScript, XML - Virtual Agent/Bot conversations - Supporting Yokohama or higher - Experience with CMDB Service Mapping - Ability to determine upgrade and enhancement parameters and execute test plans to ensure enhancements are tested and debugged. - Document and develop procedures. - Certified Implementation Specialist – IT Service Management - ITIL 4 or higher certification Benefits - Must be able to work in a remote team and have proven remote experience. - Development of solutions need to consider platform licensing cost and design within budget parameters. - Creative thinking to design solutions, however solutions to be standard, repeatable configurations, not highly customized. - Prioritize, assess, and present options based on time requirements, scope, and cost/licensing considerations. - Ability to communicate effectively through documentation, email, and conversation, with team and leadership or stakeholders. - Open willingness to share knowledge and collaborate with the team. - Microsoft Office Suite and related technologies. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description LightFeather is seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well-rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi-instance environment while collaborating directly with customers, architects, and cross-functional teams. In this senior-level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. This is a Full Time, Remote Position. Responsibilities - Platform Upgrades & Environment Management - Lead end-to-end execution of ServiceNow platform upgrades and monthly patching cycles. - Manage instance cloning, including scheduling, post-clone cleanup, and remediation. - Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations. - Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments. - Application Development & Release Engineering - Design and implement high-quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices. - Support version-controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi-instance release strategies (Dev → UAT → Prod). - Interpret architectural designs and fill in technical gaps through independent critical thinking. - Diagnostics, Troubleshooting & Instance Health - Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation. - Utilize ServiceNow diagnostic utilities including: - Script Debugger - Background Scripts - Log Analytics - stats.do - Transaction Logs & All Active Transactions - Node and performance analysis tools - Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures. - Cross-Functional Collaboration & Customer Interaction - Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams. - Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning. - Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non-executive). - Leadership & Soft Skills - Mentor junior developers and provide technical direction when necessary. - Offer platform improvement recommendations to architects and team leadership. - Communicate proactively, clearly, and professionally in customer-facing environments. Qualifications - Platform Engineering Expertise - Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments. - Diagnostics: Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring). - Development: Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding. - Release Engineering: Strong experience with Application Repository, update sets, version control, and multi-instance deployments. - Integrations: Proficiency with: - IntegrationHub - REST/SOAP Web Services - MID Server installation, configuration, and operational debugging - Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates). Experience Requirements - 3–5+ years of ServiceNow development and platform engineering experience. - Experience working in high-governance, federal, or regulated enterprise environments. - Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer. Required Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - Certified Implementation Specialist (CIS) — Discovery, ITSM, or another product line (minimum one required) Preferred - Experience interacting with government customer leads during release cycles. - Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations. - Exposure to AES, automated test frameworks, or CI/CD pipeline tools. Work Environment & Schedule - Fully remote role. - Must be available during core hours 9AM–3PM Eastern Time. - Occasional customer-facing responsibilities as Release Manager. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.