Stridepath Consulting

Seeking: ServiceNow Experience Design Consultant Who We Are: At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead; we are the leader in ServiceNow HR solutions. What We’re Looking For: We’re seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with expansion into Workforce Service Delivery (WSD) and Health and Safety Service Delivery. In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations. You’ll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design. This position blends design thinking, platform expertise, workshop leadership, and customer enablement. Responsibilities: - Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle - Facilitate discussions on design alternatives, tradeoffs, and risks - Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt - Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients - Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team - Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts - Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user - Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles - Mentor team members on design thinking, UX fundamentals, and principles of design concepts - Supports the Design Team Director in internal initiatives to improve skills, tools & processes Qualifications: - 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. ) - 2+ years of experience managing knowledge bases, content strategy, or process documentation - Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects - Ability to translate client requirements into clear acceptance criteria - Excellent written and verbal communication skills - Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders - Problem-solving skills to determine solutions to user interface challenges - Highly organized with exceptional attention to detail - Ability to work in a fast-paced, dynamic design process under minimal supervision - Familiarity with design/prototyping tools (e.g., Figma, Adobe XD) - Understanding of accessibility standards and inclusive design principles - Experience conducting or evaluating user research or usability testing Job Details: Location: Remote USA Travel: Up to 15% Annually - What We Offer: - Competitive Health Benefits - 401(K) with a 4% contribution - Home Office and Fitness Reimbursement - Vacation and Volunteer time - World-class co-workers with extensive ServiceNow experience - Continuous learning culture Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.

Associate Business Process Consultant Level: Associate Location: Remote USA Travel: Up to 15% Degree of Independence Performs work with support and an increasing degree of independence. Works under guidance from senior team members while developing business processes and ServiceNow knowledge. Experience Requirements - Professional Services Experience: Not required - ServiceNow Experience: Not required Job Summary The Associate Business Process Consultant supports the design, testing, and implementation of ServiceNow Employee Workflow applications and processes. This role focuses on understanding client business needs, assisting in process design, and contributing to the delivery of high-quality, repeatable, and value-driven employee experiences. Job Duties & Responsibilities - Support project initiation activities, including pre-work questionnaires and workshop agendas. - Assist in discovery and design workshops throughout the project lifecycle. - Help discern client business processes and employee service delivery needs. - Support gap analysis of current and future state processes; assist in identifying solutions from a people, process, and technology perspective. - Contribute to the design of repeatable, high-value processes and employee experiences using best practices. - Deliver guidance and assist in implementation of processes in partnership with project team members. - Support consultation on options, including pros, cons, and risks, to solve business process problems. - Author and peer-test user stories to support technical configuration. - Support evaluation of risks in proposed configuration and process designs; anticipate, mitigate, and resolve issues throughout the project lifecycle. - Guide, design, and/or facilitate UAT activities as defined in the statement of work. - Participate in internal projects or initiatives to improve tools, processes, and organizational efficiency. Certifications - ServiceNow CSA Certification - ServiceNow CIS-HR Certification - ServiceNow HRSD Professional-Plus Suite Values in Action - Basic workshop facilitation skills - Basic understanding and application of process design principles and best practices - Ability to learn discipline-specific software (Lucid, Visio, or comparable solutions) - Ability to produce high-quality work in a collaborative environment - Ability to learn from written materials and demonstrations - Ability to deliver design-related items that are complete, high quality, on time, and deliver valued outcomes

ServiceNow Account Executive Location: Remote (US) Travel: Up to 33% Degree of Independence High. This role requires significant autonomy in developing business development strategies, managing sales execution, and representing the company's values and value proposition to executive-level partners, prospects, and customers. Job Summary As a ServiceNow Account Executive, you will be a critical driver of the company’s growth and partnership with ServiceNow. You will be responsible for identifying, developing, and closing complex, high-value deals within the enterprise markets, focusing on leveraging the ServiceNow platform to deliver transformative digital workflow solutions for our customers. This role demands a strategic, consultative approach, a deep understanding of the ServiceNow ecosystem, and a proven ability to build lasting executive relationships. Job Duties & Responsibilities - Account Development: Develop and execute a comprehensive territory plan to achieve and exceed sales quotas, focusing on new logo acquisition and expansion within existing accounts. - Pipeline Management: Proactively manage a high-value sales pipeline from lead generation through deal closure, providing accurate forecasts and maintaining CRM data integrity. - Executive Engagement: Build and nurture strong, trusted-advisor relationships with C-level executives and key stakeholders, understanding their business challenges and positioning the company's ServiceNow-based solutions as strategic imperatives. - Solution Selling: Collaborate with the client partners and the consulting team to craft tailored, compelling solution proposals that articulate clear return on investment (ROI) and value to the client. - ServiceNow Partnership: Act as a key liaison with ServiceNow sales teams to co-sell, align on strategy, and ensure mutual success. Experience Requirements - Minimum of 7 years of enterprise software or IT consulting sales experience, with at least 4 years focused on the ServiceNow platform and ecosystem. - Proven track record of consistently meeting or exceeding annual sales targets (quota attainment). - Deep functional and technical understanding of one or more ServiceNow workflows (e.g., ITSM, HRSD, CSM, Security). - Experience in value-based selling methodologies and complex, multi-year contract negotiation. Required Skills - Exceptional communication and presentation skills, capable of delivering impactful value propositions to executive audiences. - Strong strategic and analytical thinking to identify market opportunities and competitive positioning. - Proficiency in CRM software (e.g., Salesforce) and pipeline management best practices. - Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously. Values in Action Our values guide every action we take, ensuring our growth is aligned with our purpose. - Shape and reinforce values at an enterprise level internally and externally. - Execute on organizational standards for transparency, humility, and accountability. - Scale sales within your territory and bring innovative methods to the team. - Demonstrate executive presence and strategic communication skills. - Recognized as an expert in ServiceNow. Key Metrics - Quota Attainment - New Logo Acquisition Rate - Pipeline Health and Velocity - CSAT

Senior Business Process Consultant Level: Senior Location: Remote USA Travel: Up to 15% Degree of Independence Performs work with support and an increasing degree of independence. Works under guidance from senior team members while developing business processes and ServiceNow knowledge. Experience Requirements - Professional Services Experience: Required - ServiceNow Experience: Required Job Summary The Associate Business Process Consultant supports the design, testing, and implementation of ServiceNow Employee Workflow applications and processes. This role focuses on understanding client business needs, assisting in process design, and contributing to the delivery of high-quality, repeatable, and value-driven employee experiences. Job Duties & Responsibilities - Support project initiation activities, including pre-work questionnaires and workshop agendas. - Assist in discovery and design workshops throughout the project lifecycle. - Help discern client business processes and employee service delivery needs. - Support gap analysis of current and future state processes; assist in identifying solutions from a people, process, and technology perspective. - Contribute to the design of repeatable, high-value processes and employee experiences using best practices. - Deliver guidance and assist in implementation of processes in partnership with project team members. - Support consultation on options, including pros, cons, and risks, to solve business process problems. - Author and peer-test user stories to support technical configuration. - Support evaluation of risks in proposed configuration and process designs; anticipate, mitigate, and resolve issues throughout the project lifecycle. - Guide, design, and/or facilitate UAT activities as defined in the statement of work. - Participate in internal projects or initiatives to improve tools, processes, and organizational efficiency. Certifications - ServiceNow CSA Certification - ServiceNow CIS-HR Certification - ServiceNow HRSD Professional-Plus Suite Values in Action - Basic workshop facilitation skills - Basic understanding and application of process design principles and best practices - Ability to learn discipline-specific software (Lucid, Visio, or comparable solutions) - Ability to produce high-quality work in a collaborative environment - Ability to learn from written materials and demonstrations - Ability to deliver design-related items that are complete, high quality, on time, and deliver valued outcomes

Level: Associate Location: Remote USA Travel: Up to 15% Degree of Independence Performs work with support and an increasing degree of independence. Experience Requirements - Professional Services Experience: Not required - ServiceNow Experience: Not required Job Summary The Associate Technical Consultant is an entry-level role focused on assisting in the delivery of ServiceNow Employee Workflow solutions under the guidance of senior team members. This role builds foundational technical and consulting skills through project participation, training, and ongoing mentorship. Job Duties & Responsibilities - Participate in ServiceNow development projects by shadowing and gradually taking on configuration, development, testing, and deployment tasks. - Learn how to document configurations, reports, and development work. - Assist customers with testing activities. - Shadow and begin learning to deliver effective demonstrations of ServiceNow products and solutions. - Gain and maintain certifications, stay current on new features, and commit to continuous learning. - Participate in agile ceremonies (story grooming, pointing sessions, stand-ups, release planning, sprint retrospectives). - Seek opportunities to learn update set promotion processes between instances. - Participate in knowledge transfer sessions with customers. - Support Technical Consultant initiatives across the organization. Certifications (to be obtained within 6 months) - ServiceNow CSA Certification - ServiceNow CIS–HR Certification Values in Action - Learn and engage with customers and teammates through timely and effective communication. - Actively collaborate with and support teammates. - Develop an understanding of Technical Consultant methodologies and principles.

Seeking: ServiceNow HR Senior Technical Consultant (Remote) Who We Are: At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead, we are the leader in ServiceNow HR solutions. What We’re Looking For: The Senior Technical Consultant (Senior TC) is a key technical leader on our project teams who designs, develops, tests, and deploys complex solutions for our customers. The Senior TC leverages deep experience and technical judgment to guide solution design, lead technical decisions, and help customers achieve scalable outcomes. We are looking for someone with willingness and ability to complete background checks and drug testing to work on Federal, State, and Local agency projects. Senior TCs bring leadership, expertise, and magic to our solutions! Be the One to: - Participate in ServiceNow Development projects to configure, develop, test and deploys ServiceNow applications, reports, service portal, and/or integrations - Lead document configurations, reports, and development work - Assist our customers with executing testing scenarios and plans - Educate customers on ServiceNow products and solutions by delivering effective demonstrations on most services - Maintain standard and extra certifications, knowledge of new features with each release, and commit to continuous learning - Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories - Participate in stand ups and provide solution guidance to the project team - Lead Release Plan activities - Participate in sprint retrospectives by delivering well prepared solution demonstrations - Participate in cut over planning, develop, and implement release plan for solution components contained in ServiceNow update sets - Lead Knowledge Transfer sessions with customers - Leads TC initiatives throughout the organization to improve tools and process - Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering process - Maintain the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI, etc) - Attend and participate in design workshops and design activities to help ensure requirements are technically sound - Write well designed, testable, efficient code - Participate in peer review testing and provide test steps used during peer review for complex clients - Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log - Seeks OCM support on internal initiatives - Participates in pre-sales activities as needed - Mentors Associate Technical Consultants and Technical Consultants What You Need: - 5+ years of Professional Services Experience - 4+ years of Direct ServiceNow Experience - ServiceNow HRSD product experience is a MUST - Willing to obtain Public Trust Clearance - ServiceNow CSA Certification within 6 months - ServiceNow CIS-HR Certification within 6 months - Ability to travel up to 15% to customer locations nationally - BS Degree or equivalent work experience - First-class communication and presentation skills - Strong interpersonal skills, customer-centric attitude - Intellectual curiosity and willingness to learn every day What We Offer: - Competitive Health Benefits - 401(K) with a 3% contribution - Home Office and Fitness Reimbursements - Vacation and Volunteer Benefits - World Class co-workers with extensive ServiceNow experience - Continuous learning culture ServiceNow Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.

Senior Project Manager Level: Sr Consultant Location: Remote USA Travel: Up to 15% Degree of Independence Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives. Experience Requirements - Professional Services Experience: 5+ years - ServiceNow Experience: 4+ years Job Summary The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices. Job Duties & Responsibilities - Oversee large, complex projects or multiple concurrent engagements. - Ensure smooth Sales-to-Delivery transitions and team onboarding. - Develop and deliver kickoff presentations with partners and executive-level clients. - Lead and advise clients through Change Control and scope management. - Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications. - Analyze CSAT trends to identify systemic issues and recommend improvements. - Facilitate weekly status meetings, reporting on scope, budget, risks, and issues. - Lead agile ceremonies across projects to drive organizational agility. - Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology. - Maintain weekly PSA updates and manage complex resource scheduling. - Lead operational readiness planning, including deployment and best practices. - Proactively assess risks, anticipate challenges, and resolve issues to limit escalation. - Advise clients on ServiceNow capabilities and leading practices. - Mentor Associate and Project Managers. - Participate in pre-sales activities to represent project management expertise. - Support Project Delivery Team initiatives to improve tools and processes. - Collaborate with OCM and consulting leaders on internal initiatives. Certifications - ServiceNow CSA Certification - ServiceNow CIS–HR Certification - ServiceNow HRSD Professional Suite - Industry Project Management Certification (e.g., PMP, ScrumMaster) Values in Action - Champion and model Team-First, Humble, Innovative, and Service-Oriented values. - Promote transparency and accountability across all projects and teams. - Demonstrate expertise across multiple methodologies, tailoring approach to client needs. - Communicate with influence, building trust with executives and stakeholders. - Apply deep ServiceNow and industry expertise to deliver customer success.

Seeking: ServiceNow Experience Design Consultant Who We Are: At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead; we are the leader in ServiceNow HR solutions. What We’re Looking For: We’re seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform - primarily within HRSD, with potential expansion into Workforce Service Delivery (WSD) and Health and Safety Service Delivery. In this role, you will shape the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations. You’ll define user journeys, structure content, optimize navigation, and serve as a trusted advisor on branding, content strategy, and human-centered design. This position blends design thinking, platform expertise, workshop leadership, and customer enablement. Responsibilities: - Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle - Facilitate discussions on design alternatives, tradeoffs, and risks - Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt - Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team - Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients - Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts - Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user. - Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles - Mentor team members on design thinking, UX fundamentals, and principles of design concepts - Supports the Design Team Director in internal initiatives to improve skills, tools & processes Qualifications: - 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. ) - 2+ years of experience managing knowledge bases, content strategy, or process documentation - Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects - Ability to translate client requirements into clear acceptance criteria - Excellent written and verbal communication skills - Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders - Problem-solving skills to determine solutions to user interface challenges - Highly organized with exceptional attention to detail - Ability to work in a fast-paced, dynamic design process under minimal supervision - Familiarity with design/prototyping tools (e.g., Figma, Adobe XD) - Understanding of accessibility standards and inclusive design principles - Experience conducting or evaluating user research or usability testing Job Details: - Location: Remote USA - Travel: Up to 15% Annually - What We Offer: - Competitive Health Benefits - 401(K) with a 3% contribution - Home Office and Fitness Reimbursement - Vacation and Volunteer time - World-class co-workers with extensive ServiceNow experience - Continuous learning culture Stridepath Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.

Seeking: ServiceNow HR Technical Consultant (Remote) Who We Are: At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented. We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change at scale. We don’t just aim to lead, we are the leader in ServiceNow HR solutions. What We’re Looking For: The Technical Consultant (TC) is a key member of our project teams who designs, develops, tests, and deploys solutions for our customers. The TC understands the need to leverage their knowledge of what works and what doesn’t work to lead customers to scalable, robust solutions. We are looking for someone with willingness and ability to complete background checks and drug testing to work on Federal, State, and Local agency projects. TCs bring magic to our solutions! Be the One to: - Participate in ServiceNow Development projects to configure, develop, test and deploys ServiceNow applications - Independently document configurations, reports, and development work - Assist our customers with executing testing scenarios and plans - Educate customers on ServiceNow products and solutions by delivering effective demonstrations - Maintain certifications, knowledge of new features with each release, and commit to continuous learning - Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories - Participate in stand ups and provide solution guidance to the project team - Participate in Release Plan activities - Participate in cut over planning, develop, and implement release plan for solution components - Participate in Knowledge Transfer sessions with customers - Supports TC initiatives throughout the organization - Seek learning opportunities to develop integration skills - Develop the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI, etc) - Attend and participate in design workshops and design activities to help shape requirements - Write well designed, testable, efficient code - Participate in peer review testing and provide test steps used during peer reviewSupport Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log What You Need: - 2+ years of Professional Services Experience - 2+ years of Direct ServiceNow Experience - ServiceNow HRSD product experience is a MUST - Willing to obtain Public Trust Clearance - Have or obtain ServiceNow CSA Certification within 6 months - Have or obtain ServiceNow CIS-HR Certification within 6 months - Ability to travel up to 15% to customer locations nationally - BS Degree or equivalent work experience - First-class communication and presentation skills - Strong interpersonal skills, customer-centric attitude - Intellectual curiosity and willingness to learn every day What We Offer: - Competitive Health Benefits - 401(K) with a 3% contribution - Home Office and Fitness Reimbursements - Vacation and Volunteer Benefits - World Class co-workers with extensive ServiceNow experience - Continuous learning culture ServiceNow Consulting is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.