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LIGHTFEATHER IO LLC logo
LIGHTFEATHER IO LLC

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

ServiceNow Platform Engineer

ServiceNowServiceNowOtherRemoteMid LevelTeam 51-200

Location

United States

Posted

90 days ago

Salary

0

Seniority

Mid Level

Job Description

ServiceNow Platform Engineer

LIGHTFEATHER IO LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description LightFeather is seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well-rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi-instance environment while collaborating directly with customers, architects, and cross-functional teams. In this senior-level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. This is a Full Time, Remote Position. Responsibilities - Platform Upgrades & Environment Management - Lead end-to-end execution of ServiceNow platform upgrades and monthly patching cycles. - Manage instance cloning, including scheduling, post-clone cleanup, and remediation. - Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations. - Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments. - Application Development & Release Engineering - Design and implement high-quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices. - Support version-controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi-instance release strategies (Dev → UAT → Prod). - Interpret architectural designs and fill in technical gaps through independent critical thinking. - Diagnostics, Troubleshooting & Instance Health - Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation. - Utilize ServiceNow diagnostic utilities including: - Script Debugger - Background Scripts - Log Analytics - stats.do - Transaction Logs & All Active Transactions - Node and performance analysis tools - Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures. - Cross-Functional Collaboration & Customer Interaction - Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams. - Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning. - Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non-executive). - Leadership & Soft Skills - Mentor junior developers and provide technical direction when necessary. - Offer platform improvement recommendations to architects and team leadership. - Communicate proactively, clearly, and professionally in customer-facing environments. Qualifications - Platform Engineering Expertise - Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments. - Diagnostics: Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring). - Development: Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding. - Release Engineering: Strong experience with Application Repository, update sets, version control, and multi-instance deployments. - Integrations: Proficiency with: - IntegrationHub - REST/SOAP Web Services - MID Server installation, configuration, and operational debugging - Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates). Experience Requirements - 3–5+ years of ServiceNow development and platform engineering experience. - Experience working in high-governance, federal, or regulated enterprise environments. - Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer. Required Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - Certified Implementation Specialist (CIS) — Discovery, ITSM, or another product line (minimum one required) Preferred - Experience interacting with government customer leads during release cycles. - Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations. - Exposure to AES, automated test frameworks, or CI/CD pipeline tools. Work Environment & Schedule - Fully remote role. - Must be available during core hours 9AM–3PM Eastern Time. - Occasional customer-facing responsibilities as Release Manager. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Job Requirements

  • Platform Engineering Expertise
  • Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments.
  • Diagnostics: Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring).
  • Development: Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding.
  • Release Engineering: Strong experience with Application Repository, update sets, version control, and multi-instance deployments.
  • Integrations: Proficiency with: IntegrationHub REST/SOAP Web Services MID Server installation, configuration, and operational debugging Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates).
  • IntegrationHub
  • REST/SOAP Web Services
  • MID Server installation, configuration, and operational debugging
  • Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates).
  • Experience Requirements
  • 3–5+ years of ServiceNow development and platform engineering experience.
  • Experience working in high-governance, federal, or regulated enterprise environments.
  • Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer.
  • Required Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) — Discovery, ITSM, or another product line (minimum one required)
  • Preferred
  • Experience interacting with government customer leads during release cycles.
  • Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations.
  • Exposure to AES, automated test frameworks, or CI/CD pipeline tools.
  • Work Environment & Schedule
  • Fully remote role.
  • Must be available during core hours 9AM–3PM Eastern Time.
  • Occasional customer-facing responsibilities as Release Manager.
  • Why Join LightFeather?
  • At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

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