• Supervises the Prospect Development team providing mentorship and supporting professional development. • Conducts high-level research to identify prospects, validate capacity ratings, and deliver comprehensive donor briefings. • Provides strategic oversight of prospect management policies, staff training and the adoption of Salesforce enhancements and processes. • Oversees wealth screening processes and assignment of new prospects. • Develops and maintains a robust prospect pipeline, monitoring movement through the fundraising cycle to support team strategies. • Facilitates regular portfolio reviews with fundraisers and leadership to review gift opportunities, monitor pipeline velocity, and refine conversion strategies. • Tracks performance metrics and pipeline progress for both individual fundraisers and collective giving teams. • Partners with fundraisers to build robust prospect pools, ensuring alignment with fundraising priorities. • Supports moves management by tracking prospect progression and ensuring fundraisers adhere to established engagement and tracking protocols. • Monitors and analyzes the prospect pipeline to illuminate strategic opportunities, flag potential risks, and provide the clarity needed for data-backed decision-making. • Leads database screenings to support analysis for prospect segmentation and maximize donor solicitation strategies. • Partners with the Donor Operation Specialist to develop portfolio analytics and reporting that drive effective moves management. • Collaborates with the Senior Salesforce Administrator on Salesforce to identify and problem-solve issues, recommend enhancements for effective tracking and support training needs. • Maintains expertise in industry best practices through active engagement with professional associations and continuing education.

• Responsible for directing and leading the field service organization for the Southeast Region • Responsible for all field service resources and service delivery • Regularly visit clients to maintain customer network and develop new relationships • Lead a team of Field Service Engineers and Supervisors • Drive P&L and operational performance • Manage and resolve high-pressure customer issues • Deliver impact at the North America Commercial Organization (NACO) level

• Serve as a Dispute SME, providing guidance on dispute resolution strategy, regulatory compliance and network rules. • Advise leadership and stakeholders on dispute trends, emerging risks, industry mandates and strategic opportunities. • Support development and execution of the disputes roadmap, ensuring alignment with enterprise strategy, client needs and operational capabilities. • Oversee day-to-day strategic management of disputes vendor relationships, ensuring performance, compliance, and alignment with contractual and service expectations. • Act as a client-facing advisor, communicating disputes strategy, roadmap, and capabilities to clients and internal partners. • Support executive and client discussions related to disputes transformation, performance, and future-state planning. • Collaborate with Sales, Client Services, Operations, Risk, Compliance, Technology, and Product teams to ensure consistent messaging and execution. • Provide leadership, coaching, and development for a small team supporting vendor management, enablement, and dispute strategy initiatives.

• The Access & Reimbursement Manager (ARM) will be a subject matter expert on access & reimbursement for FILSPARI (Sparsentan) • Provide education and case-specific support to internal and external stakeholders including but not limited to health care providers (HCPs) and sales force within their assigned region • Cultivate the highest level of expertise in the FILSPARI onboarding process, from Patient Start Form (PSF) submission through REMS enrollment to reimbursement • Walk offices through what to expect from the FILSPARI onboarding process • Educate physicians and physician practices on the full FILSPARI onboarding process • Closely monitor cases as they progress through the onboarding process • Proactively identify and solve complex patient access issues • Educate physicians (in-person or virtual) on escalated reimbursement issues • Assist physicians and office staff when PSFs or REMS enrollment forms are submitted with information missing • Effectively partner with reimbursement stakeholders to communicate challenges, identify solutions, and ensure the patient is progressing through the reimbursement process • Maintain a level of expertise on specific payors and the requirements for claim approvals • Log calls and notes within standardized platform daily • Lead weekly case status update meetings with sales force and sales leadership