Velera

• Manage incoming and outgoing dispute settlement entries and rejects with high accuracy • Research, analyze, and resolve client and cardholder tickets related to settlement errors • Ensure timely posting of daily settlement entries in compliance with standards • Proactively resolve settlement inquiries and drive successful outcomes • Interface with clients and deliver outstanding service and support

• Work in a fast-paced agile/scrum environment • Develop basic to highly advanced code and designs to maintain new and existing technology systems following company standards • Accountable to develop and deliver technical documentation • Undergo peer code and design reviews to ensure stable and high-quality production-ready code • Build and maintain data solutions that meet or exceed industry regulatory requirements • Leading and authoring of technical specifications and detailed designs • Foster and maintain high collaboration with team members, other technical colleagues, and business partners from across the organization • Active involvement and engineering leadership in multiple complex projects • Provide engineering leadership and mentorship to all level of engineering staff • Review code for complex maintainability, coding standards, and security issues • Conceptualize, plan, design, and build software to solve complex problems • Effectively collaborate with Architects to develop and review intended solutions • Demonstrate expert-level knowledge of coding standards and apply them • Engages in driving organization technical strategy and innovation efforts • Demonstrates subject matter expertise in their domain and takes on higher-level responsibilities • Ensure compliance with established SDLC frameworks • Ensure compliance with all the audit and security requirements of the company • Lead a team with meeting project commitments • Ability to travel as needed to perform position responsibilities • Availability to be on-call as needed • Perform other duties as assigned

• Design, develop, and maintain Windows/Azure platform solutions that support application development and deployment • Design and manage cloud infrastructure on Azure platforms including virtual networks, storage, and compute resources. • Design, implement, and maintain on-premises and Azure Active Directory environments including Manage Group Policies, AD schema modifications, and organizational units. • Partner with architects to Implement and manage CI/CD pipelines to automate software delivery processes. • Implement and manage identity and access management solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA). • Ensure platform scalability, reliability, and performance. • Implement best practices for cloud security and compliance while ensuring proper role-based access controls (RBAC) and least privilege principles are enforced. • Utilize Infrastructure as Code (IaC) tools like Terraform and cloud templates to streamline platform operations and reduce manual intervention as well as provide self-service capabilities to the end-users. • Work closely with development teams to understand their needs and provide platform solutions that enhance productivity. • Provide mentorship and guidance to junior platform engineers.

• Establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects. • Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. • Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. • Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies. • Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule. • Drives and coordinates cross-functional project team members from multiple disciplines. • Maintains project documentation; ensures project documents are complete, current, and appropriately stored. • Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks. • Ensures various integration elements of assigned projects are properly coordinated including project plan development, project plan execution, and overall change control. • Develops highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects. • Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives. • Troubleshoots project issues and escalates them to upper management if necessary. • Leads lesson learned exercises and participates in root cause analysis discussions.

• Provide strong leadership and mentorship to the software development teams, including setting clear goals, defining roles and responsibilities, and establishing a collaborative and motivating work environment. • Work with stakeholders to mentor the team to define project requirements, scope, and timelines. • Develop project plans, allocate resources, and monitor progress to ensure timely and successful delivery of software projects. • Offer technical guidance and expertise to the development team. • Stay updated with emerging technologies, industry trends, and best practices. • Provide support in architectural design, coding standards, and troubleshooting complex technical issues. • Foster the professional growth and development of team members.

• Serve as a strategic partner to business leaders, HR Business Partners (HRBPs), and People & Culture teams by designing and delivering leadership development solutions and organizational development interventions that strengthen individual, team, and organizational performance • Responsible for developing leaders at all levels of the organization, identifying and addressing leadership capability gaps, and consulting on organizational challenges through expertise in change management, talent development, organizational effectiveness, succession planning, performance management, team effectiveness, and organizational design • Partner with HRBPs and business leaders to assess organizational opportunities and challenges and develop solutions aligned with business strategy • Lead and support initiatives related to organizational design, organizational effectiveness, talent management, succession planning, performance management, and team development • Facilitate strategic planning sessions, team effectiveness engagements, leadership off-sites, and organizational interventions • Support enterprise change initiatives by providing change management expertise, tools, and coaching • Create scalable leadership content and resources that can be customized and leveraged across multiple business units

• Proactively provide personalized administrative support for multiple members of the Executive Leadership Team (‘ELT’) and/or Senior Leadership Team (‘SLT’) ensuring routine and complex matters are handled in a timely and professional manner. • Calendaring – manage all calendar items, ensure invitations are sent to appropriate audiences, resolve conflicts, anticipate future items and potential conflicts, manage deadlines, ensure sufficient working time. • Meeting Management – schedule with appropriate audiences, manage responses, resolve conflicts as needed, coordinate tasks such as contacting participants, preparing agendas, taking and distributing meeting minutes. • Event Management – ensure that all arrangements for any corporate sponsored events, industry events, and internal events are completed including travel, room reservations, registration, speaking engagements, etc. through collaboration with internal and/or external teams. • Expense Report Management – ensure that expenses are filed in a timely manner and in accordance with Accounting and Billing policies and deadlines. • Invoice processing – ensure that invoices are approved in a timely manner – gather any needed information for an informed decision. • Travel – book and manage all travel requests including airfare, hotel, ground transportation, dining reservations. Ensure information is readily available per the leader’s preference. • Presentation and Reports – develop reports and presentations using the appropriate templates as needed. Proofread for acceptability prior to providing to the requestor. Distribute as directed. • Manage Correspondence – process email, US Mail, packages, etc. based on agreed upon access with the leader. Route correspondence or action items to appropriate staff and request action/information as needed. • Committee Support – where applicable, attend meetings, take minutes, and report on action items as needed. Prepare and maintain correspondence and documents. Act as custodian of corporate documents and records. • Onboarding – working with HR to onboard assigned new leader.

• The GRC (Governance, Risk, & Compliance) Program Manager plays a critical role in ensuring the company adheres to applicable cyber laws, regulations and information security policies and standards. • Design, implement, and govern cyber risk management and technology compliance activities, collectively as a program. • Responsible for the implementation and optimization of a governance, risk and compliance tool with execution of one or more cyber risk management programs. • Perform program functions and duties that may include: planning, scheduling, and oversight of internal/external system user attestations across the enterprise; assessing and consulting on third-party cyber risks; review and negotiation of cyber contracts; coordination of IT components of onsite and virtual audits/assessments (e.g., SOC1/2, PCI DSS/NIST CSF, NIST AI RMF). • Monitor and assess program governance and effectiveness (e.g., QA reviews, control testing).

• Coordinate current day Operations Division staffing to improve efficiency and productivity while supporting outbound services and new services as they develop • Allocate agent resources to ensure service level standards are achieved using various call management applications • Identify and coordinate productive and non-productive activities such as lack of work, overtime, meetings, training, and special projects • Monitor schedule adherence to ensure proper volumes are worked • Maintain communication with team Forecaster and Scheduler regarding intraday performance needs and changes • Relay accurate technical interruption/outage information to appropriate support departments and escalation to management • Recognize and react to drastic changes in work volume trends • Supply recommendations to management as to short-term staffing needs as a result of adherence and absenteeism issues • Supply management with timely and accurate service level reporting • Accumulate, manage and present information pertaining to the Operations Division while using the appropriate hardware/software • Maintains and analyzes daily, weekly, and monthly reports • Ensure maximum efficiency and fulfill staffing requirements by utilizing scheduling software • Analyze and report analyst trends in performance information to supervisors and management • Perform other duties as assigned

Role Description The Change Management Analyst supports the integrity of all systems by creating and maintaining change management policies and procedures. This involves: - Creating and enforcing policies and standards that ensure configuration items (code, images, database elements, etc.) are versioned and implemented successfully. - Daily coordination with teams to support releases. - Auditing baselines and tracking all versions of change. - Implementing standard naming styles and conventions. - Preparing a report of requests for change and coordinating change control and change advisory board meetings. - Approval and communication of changes. - Maintaining the customization of the change management system and providing metrics derived from this system. Day in the Life: - Analyzes proposed changes to determine effect on overall systems. - Coordinates recording of modifications for management control. - Establishes a change-reporting procedure and prepares directives for change authorization and documentation by appropriate personnel. - Daily coordination with development and infrastructure teams; supporting installation and post installation activities. - Creates, sustains and maintains relationships across the organization and with cross functional teams. - Creates and maintains reports for senior leadership related to Change Management. - Performs special projects and other duties as assigned. - Adheres to Agile principles and philosophies (Scrum or Kanban, as applicable). - Collaborates within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done. - Works as a cross-functional team member in an Agile setting to help complete and deliver the team commitments. - Collaborates across teams and across business areas in the spirit of an Agile mindset. - Fulfills the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops. - Organizes bi-weekly operational governance meetings with technology stakeholders. - Consults with change requestors and change authority, reviews change management plans and provides coaching. - Performs other duties as assigned. Qualifications - A minimum of 3 years of experience in software development, change management and/or software configuration management preferred. - Three (3) years of experience in financial services strongly preferred. - Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred. - Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred. Benefits - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.