Job Closed
This listing is no longer active.
Smart Packaging for a Healthy Planet®
Customer Operations Coordinator
Location
Connecticut + 9 moreAll locations: Connecticut | Florida | New Jersey | New York | Maryland | Massachusetts | Pennsylvania | Rhode Island | Virginia | West Virginia
Posted
85 days ago
Salary
$22 - $30 / hour
Seniority
Senior
Job Description
Customer Operations Coordinator
Packsize
• Place primary focus on delivering superior customer service as a member of the Customer Operations team. • Strive to build and maintain relationships with internal and external customers. • Own the role of providing customer wow, troubleshoot customer issues and resolve them completely. • Obtain product knowledge (during training) to ensure the information provided to customers is accurate. • Process orders and follow through until confirmed delivery. • Experience in the PO/SO fulfillment cycle is preferred. • Daily interaction with vendors and suppliers in a third-party or drop-ship scenario. • Monitor inventory levels to ensure service level agreements are always achievable. • A working knowledge of transportation and logistics processes will be an advantage in this role. • Daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.
Job Requirements
- Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- Experience in packaging/manufacturing/transportation/supply chain is a plus.
- Exceptional Customer Service experience and skill set.
- Excellent written/verbal communication and organizational skills.
- Strong attention to detail.
- Able to prioritize responsibilities and multi-task.
- Must be willing to work in a team atmosphere.
- Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting preferred.
- Bilingual - Spanish Preferred.
- Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
- Ability to learn new software programs and processes with ease.
Benefits
- Paid time off
- Medical
- Dental
- Vision
- Short Term/Long Term Disability
- Life
- 401(k) matching
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Back Office Case Manager Lion Street Remote OR Austin, TX About Lion Street Lion Street, an Integrity company, is a high-net-worth and business insurance market authority with expertise in sophisticated life insurance, wealth management and financial planning solutions. Based in Austin, Texas, Lion Street provides its elite network of independent firms and financial planning experts access to the financial products, intellectual capital and specialized resources needed to serve affluent clientele. Lion Street is strongly committed to building a highly collaborative network of financial professionals. Job Summary Lion Street is adding to our Life Insurance Case Management group. In this position, you will work with our elite affiliate firms and producers to provide case management services for life insurance brokerage activities. This position is responsible for daily activities in case management and works with internal departments including Underwriting, Case Design, and Firm Builders. This position will be a part of Lion Street’s life insurance division, based in Austin, TX. Primary Responsibilities: - Efficiently manage the submission of individual life insurance applications to life insurance companies - Reconcile outstanding pending case requirements and requests for additional information with agents - Advocate and negotiate with life insurance carriers on informal and formal offers - Set proper expectations with life insurance agents, regional sales managers and others regarding pending case requirements, timelines, etc. - Ability to review and identify abnormal answers or findings on Basic Underwriting/NB items: Exams, MVR, applications, questionnaires - Communicate via email and phone to agents in conjunction with supporting their various case - Utilize web-based document management system to organize, manage and transmit documents - Utilize web-based agency management system for case activity management, tasks, memos, etc. - Generate status reports for management, agents and others as needed - Have a sense of urgency without losing attention to detail, and the ability to multi-task Primary Skills & Requirements: - The ideal candidate must have three to five years experience working as a life insurance case manager, and handling cases. - Prefer experience with a multi-carrier environment and managing complex cases for independent advisors that work with high net worth individuals. - Must have the ability to maintain a high level of accuracy, enthusiasm and dependability, and demonstrate a strong interest in providing exceptional customer support. - Experience working at a major life insurance carrier, life insurance brokerage operation or an independent life insurance practitioner. - Strong communication and customer service skills - Willing to take initiative, exhibit creative thinking and take ownership of cases - Self-starter attitude and strong desire to provide excellent results - Prior experience with, or quick ability to effectively learn various computer software applications including, Agency Integrator (CRM), PaperClip (Document Management), etc. - Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx - Bachelor’s degree preferred - Ability to excel in a dynamic, fast-moving start-up company environment Benefits - Competitive compensation package (annual bonus eligibility) - Medical, dental, vision and life insurance - STD/LTD - Paid Time Off - Safe Harbor 401K Plan - Located in downtown, we offer a gym discount, provide commuter allowance, and a great view of Austin - Company provides snacks, assorted beverages and a stand-up desk workstation The general pay scale for this open position is $65,000 - $75,000. Total compensation package for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. www.lionstreet.com About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
Referrals Coordinator - Remote
Marathon HealthWe are Marathon Health. We’re building better, together.
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Referral Coordinator facilitates patient referrals for Marathon Health’s Value Driven Referrals service. Serve as a subject matter expert (SME) in using data and analytic tools to identify the highest quality, lowest cost specialists based on the patient geography, insurance and specific referral needs. Serve as the primary liaison between the patient and the referral specialist office, to ensure that the patient's preferences (urgency, quality, cost, location, availability, accommodations, etc.) are communicated and reflected in the care coordination. ESSENTIAL DUTIES & RESPONSIBILITIES - Be the subject matter expert (SME) for all referral order types to ensure the patient receives the best opportunities for care. Knowledgeable of requirements and special considerations for visits with any specialist type order, requirements for all imaging order types, durable medical equipment, and more. - Interview patients with orders from a Marathon Health provider to obtain patient preferences for care and to obtain any additional medical information necessary for care navigation. Advocate and assist patients in problem solving potential issues related to their care. - Aid patients, Marathon providers and clinic teammates with inquiries about the best options of care with respect to quality and financial considerations for the patient outside of Marathon Health. - Facilitate the Value Driven Referral service as the assigned direct point of contact for the patient. This includes any actions to schedule appointments on behalf of the patient and communicate appointment details to the patient, specialist office, and Marathon clinic team. - Act as a subject matter expert (SME) to understand the employer’s benefit package and insurance plan. Answer questions from the patient about their insurance plan and how coverage works to empower the patient to make the best choices for their care. - Complete prior authorization requirements for care coverage. This includes providing medical information from the Athena chart like the patient history, diagnosis and the rule-out reason for referral. Provide any information to insurance companies to maximize reimbursement to the clinic and providers. - Deliver exceptional customer service that is in alignment with a concierge service type. - Be available to answer incoming calls on the shared Referral Team phone line and personal calls in a timely fashion. - Responsible to document in multiple systems, such as Salesforce, Athena (EMR), OneNote, Availity (and other insurance sites) and Excel. - Request medical records post appointment to close the loop on patient care with the strictest confidentiality to maintain company integrity, patient and provider confidentiality, third-party administrator confidentiality and security of all data and records. QUALIFICATIONS High School Diploma and 2+ years of experience in a medical office, central scheduling or in a clinical navigator role or equivalent combination of education and experience. DESIRED ATTRIBUTES - Experience with insurance plans and companies, third-party payer practices and guidelines, and precertification and referral management for insurance plans required. - Experience and ability to interview and obtain medical information from medical providers, medical assistants, and patients in a professional and courteous manner. - Knowledge of and experience with medical terminology and procedural coding required; includes ability to interpret insurance information on PPO/EPO/POS/HMO/QPOS plans. - Knowledge of Privacy Act and HIPAA Privacy Rule standards to maintain compliance, and to secure and protect medical and other protected health information. - Experience successfully working remotely in a virtual setting preferred. - Ability to work remotely in a secure confidential location; in a distraction-free without interruptions environment; with sufficient internet connections; and during the established schedule. - Strong computer literacy with technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc. Experience working on dual monitors preferred. - Excellent written and oral communications skills. Ability to communicate medical information with clients, patients, business leaders and professionals. - Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment. - Meticulous attention to detail and excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines. - Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment. - High level of critical thinking, and creative and effective problem-solving skills. Pay Range: $20.00-23.00/hr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Benefits Summary We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. - Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. - Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program - Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule
Logistics Analyst
Paradigm Max Q LLCParadigm Max Q is redefining defense industry support. Founded in 2023, we combine elite talent with advanced analytics to deliver actionable solutions that improve readiness and reduce costs for the government and warfighter. With rapid growth and operations in 11 U.S. locations, we're driven by performance, innovation, and impact. Our mission: to deliver measurable results that strengthen national defense and empower those who serve. Join us as we shape the future of defense support.
Position Description Title: Logistics Analyst Location: Remote Clearance Requirement: Active Secret clearance About us Paradigm Max Q is redefining defense industry support. Founded in 2023, we combine elite talent with advanced analytics to deliver actionable solutions that improve readiness and reduce costs for the government and warfighter. With rapid growth and operations in 11 U.S. locations, we're driven by performance, innovation, and impact. Our mission: to deliver measurable results that strengthen national defense and empower those who serve. Join us as we shape the future of defense support. Job Summary Paradigm Max Q is seeking a Logistics Analyst to support logistics, sustainment, and transition activities for the F-35 Lightning II Program as part of ongoing NDAA Section 142 implementation efforts and the Joint Transition Taskforce. This role will assist with the analysis, coordination, and execution of logistics planning associated with transitioning sustainment responsibilities, improving supply chain transparency, and supporting DoD oversight requirements associated with F-35 program sustainment reform initiatives. The ideal candidate will possess experience in defense logistics, sustainment operations, supply chain analysis, and program coordination within complex acquisition or weapons system programs. Key Responsibilities Program Logistics & Sustainment Support - Support logistics and sustainment analysis related to the **F-35 Lightning II Program sustainment enterprise. - Assist in the development and execution of transition plans associated with NDAA Section 142 sustainment reform initiatives. - Provide analytical support to the Joint Transition Taskforce responsible for coordinating logistics responsibilities between government and industry stakeholders. - Evaluate supply chain performance, sustainment metrics, and logistics readiness indicators. Data Analysis & Reporting - Analyze logistics data including spare parts usage, repair cycle time, and supply chain performance metrics. - Develop reports, dashboards, and briefings for program leadership and government stakeholders. - Support data-driven recommendations for improving logistics efficiency and sustainment readiness. Coordination & Stakeholder Engagement - Coordinate with program offices, sustainment organizations, and industry partners supporting F-35 logistics operations. - Support meetings, working groups, and integrated product teams related to logistics transition planning. - Document action items, track deliverables, and ensure timely completion of logistics initiatives. Program Management Support - Assist with development of program documentation including logistics plans, transition plans, and compliance documentation. - Track milestones, deliverables, and action items associated with NDAA implementation requirements. - Provide support for executive briefings, program reviews, and government reporting requirements. Required Qualifications - Bachelor's degree in Logistics, Supply Chain Management, Business, Engineering, or related field. - 3–8 years of experience supporting logistics, sustainment, or defense acquisition programs. - Familiarity with DoD logistics processes, sustainment planning, or supply chain operations. - Experience working with large defense programs or complex weapons systems. - Strong analytical skills and proficiency in Excel, data analysis tools, and reporting tools. - Excellent communication skills with experience supporting government stakeholders. - Active Secret clearance or ability to obtain. Benefits Statement: Paradigm Max Q provides eligible employees with a comprehensive benefits package that includes medical, dental, and vision insurance; life insurance; short term and long-term disability coverage; a 401(k)-retirement plan; paid time off (PTO) for vacation; and company paid holidays. The benefits package also includes reimbursement for a Planet Fitness Black Card membership. EEO Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other characteristics protected by applicable law.
Manager, Demand Planning
ComfrtComfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: Under the direction of the Chief Buying Officer, the Manager, Demand Planning will own Comfrt’s end-to-end planning engine—from demand forecasting and line planning through buy execution and inventory strategy. This role translates merchandising vision and growth goals into financially sound, high-turnover inventory plans, maximizing sales and margin while protecting cash flow. Operating at the intersection of Merchandising, Marketing, Production, Finance, and Operations, this position builds scalable planning processes to support rapid growth, high-velocity product drops, and an expanding omni-channel footprint. Responsibilities: Forecasting, Sales & Financial Planning - Develop and maintain daily, weekly, monthly, and seasonal demand forecasts at the style, color, and SKU level. - Reforecast based on real-time sales performance, marketing activity, and consumer behavior. - Support the Open-to-Buy (OTB) process, balancing financial targets, inventory risk, and growth opportunities. - Assist in demand scenario planning to assess inventory exposure and sales opportunities Inventory & Buy Strategy - Partner with Operations to support buy plans aligned to top-line, margin, and inventory turn goals. - Monitor inventory health across the portfolio, trackingWeeks of Supply (WOS) targets and flagging in-stock vs. overstock risk. - Support planning for high-velocity drops, launches, and seasonal moments, as well as core replenishment strategies. - Ensure inventory for Pre Orders is purchased on schedule to ensure timely fulfilment. - Optimize size curves, depth, and allocation strategies to maximize full-price sell-through. - Support allocation and replenishment decisions across DTC and physical retail stores. Cross-Functional Leadership & S&OP - Collaborate with Marketing (launch timing and demand drivers), Production (lead times and capacity), Finance (budgeting and cash flow), and 3PL/Operations. - Participate in Sales & Operations Planning (S&OP) or demand consensus reviews, highlighting risks, opportunities, and changes in trajectory. - Translate complex demand insights into clear, actionable recommendations to cross-functional partners and leadership Systems, Data & Process Optimization - Maintain forecasting tools, planning models, and reporting frameworks across Excel/Google Sheets, Shopify, BI tools, and ERP/PLM systems. - Support initial implementation, customization, and maintenance of the brand’s inventory planning software, working directly with the software provider. - Ensure accuracy and integrity of SKU creation, barcodes, purchase orders, and inventory data. - Improve, automate, or build scalable planning tools and analytics as Comfrt grows. - Monitor forecast accuracy, bias, and key KPIs; identify root causes and implement corrective actions. - Requirements: - 3-5+ years of experience in Demand Planning, Merchandise Planning, and/or Buying within lifestyle apparel, activewear, or DTC brands with high SKU count and complexity. - Proven success supporting fast-growth and expansion-stage brands. - Hands-on experience planning for DTC e-commerce and physical retail experience required. Wholesale planning experience is a plus! - Proficiency y in Microsoft Excel and/or Google Sheets, including complex modeling and scenario planning (macros a plus). - Prior experience with Pre Order / Wait & Save programs strongly preferred. - Strong working knowledge of Shopify, BI software, inventory/3PL systems, and ERP/PLM tools. - Strong understanding of retail math: IMU, margin, WOS, sell-through, GMROI, and inventory turn. - Strong forecasting and analytical capabilities and comfortable operating in imperfect data environments. Why Join Comfrt? - Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. - Work in a supportive, creative environment where your ideas and growth are valued. - Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! - Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.This role is open to remote candidates in multiple U.S. states. The salary range for this position is up $90k-$110k annually. Actual compensation will be determined based on factors such as years of experience, skills, certifications, and geographic location.


