Packsize

• Work cross-functionally with R&D, Software and Quality Engineering teams • Receive incoming parts and supplies, verify their quality and quantity • Ensure proper documentation and record-keeping of parts transactions • Monitor and maintain accurate inventory levels of parts and supplies • Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance • Completes and successfully pass training courses • Develops knowledge of Packaging Designs • Learns and develops the customer support and technical skills necessary to perform high quality maintenance • Performs preventive maintenance on machines, equipment and accessories • Performs installation of new equipment and train Customer Personnel • Learns and completes basic administration duties (assigned tasks, emails, etc.) • Exposed to moving parts and electricity that require safety protocols • Excellent work ethic and time management skills needed • Must be accessible via telephone, and promptly return email and phone messages • Travel by vehicle or airplane within assigned geography, overnight travel may be required

• The Business Intelligence & Analytics team is responsible for providing business analytics data products and solutions for internal business unit stakeholders. • Conduct careful analyses focused on core business problems, operational analysis, measurement, and instrumentation in an intellectually engaging environment. • Design trusted data models, scalable metrics, and self-service reporting experiences that enable teams across the business to make better decisions. • Define, design, build, and audit key performance indicators (KPIs), performance metrics, and/or other reporting needs as requested by internal stakeholders. • Design and maintain scalable Power BI semantic models (star schema–based) with certified datasets and reusable measures that enable governed self-service reporting. • Monitor data quality, establish validation processes, and proactively address anomalies or discrepancies. • Independently manage end-to-end business intelligence projects, from requirements gathering and data analysis to solution design, implementation, and delivery, with minimal supervision or guidance. • Participate in cross-functional project teams, providing actionable insights and support to produce high quality deliverables that stand the test of time. • Follow best practices for collecting, analyzing, and generating insights to improve business functions.

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • Scheduling tasks at customer job sites • Troubleshooting issues, quickly and effectively • Performing routine maintenance and emergency services as they arise • Continuous learning, including customer operational processes, packaging designs, technical specifications • Installation of Packsize solutions and training others to use and maintain it • Basic clerical and administrative duties • Follow all Packsize and customer safety requirements

• install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product • build and maintain a strong, trust-based customer relationship with their assigned customer(s) • scheduling tasks at a customer’s job sites • troubleshooting issues, quickly and effectively, using technical drawings and documentation • work cross-functionally with R&D, Software and Quality Engineering teams • performing routine maintenance and emergency services as they arise • analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance • installation of Packsize solutions and training others to use and maintain it • adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity

Role Description We are looking for a hands-on SAP Order to Cash (OTC) Solution Architect with strong experience in Sales & Distribution (SD), Customer Service (CS), and Transportation Management (TM) within SAP ECC. This role will primarily support and enhance SAP ECC order management, pricing, delivery, shipping, transportation, returns, and service processes, resolving issues, improving workflows, reducing manual work, and driving clean, scalable solutions. - Provide day-to-day SAP ECC support in SD, CS, and TM, including configuration, troubleshooting, and issue resolution. - Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes. - Support and enhance integrations with Salesforce and other external order-submission and logistics execution channels (EDI, portals, APIs), ensuring stable end-to-end order and shipment flow into SAP ECC with clear error handling and business-friendly recovery processes. - Must have strong experience with revenue-recognition processes where revenue is driven from the sales order, customer contract, delivery, or service completion, ensuring correct integration with downstream billing and financial posting in SAP ECC. - Strengthen and optimize CS processes, including: - Service notifications and service orders - Repair and refurbishment flows - Warranty, service contracts, and customer complaints - Installed base and equipment tracking (if applicable) - Enhance transportation execution, including: - Shipment creation and freight cost handling - Carrier selection and communication - Integration with external TMS platforms - Outbound delivery transportation planning - Work directly with sales, customer service, logistics, warehouse, and finance teams to understand operational pain points and translate them into practical ECC solutions. - Streamline processes, reduce manual work, and eliminate unnecessary customizations to move toward SAP standard best practices. - Document processes and functional designs in a clear, business-friendly manner. - Begin building the path toward S/4HANA: - Identify simplification items and OTC impacts for SD, CS, and TM - Recommend clean-core approaches - Highlight areas where ECC technical debt will impact S/4 readiness - Collaborate closely with other SAP functional teams and developers. Must have experience managing and working with contractors. - Support testing cycles, cutover activities, and continuous improvement. Qualifications - 10–15+ years SAP experience with deep SAP ECC SD/CS/TM skills. - Strong understanding of: - Contracts/Order processing, Pricing conditions and output - Delivery processing and shipment execution - Customer returns, warranty repairs, refurbishment, and service notifications - Transportation planning and TMS/3PL integrations - Experience supporting customer service teams and logistics teams in day-to-day operations. - Ability to communicate without jargon, clear, simple explanations for business teams. - Curiosity, strong troubleshooting abilities, and a proactive approach. Requirements - Must be hands-on in ECC configuration across SD, CS, and TM (not just oversight). - Must be able to run workshops with sales, customer service, and logistics teams. - Must be able to analyze pricing, delivery, service, and shipping breakdowns and recommend standard SAP-based solutions. - Must be able to document processes and functional and technical specs clearly and concisely. - Must collaborate well with other architects and functional consultants. - Must have experience in building integrations with third-party systems. - Must be authorized to work in the US. Location & Travel - Location: Louisville, KY or Salt Lake City, UT preferred. - Remote: U.S.-based remote candidates will be considered. - Travel: Must be able to travel up to 25%, typically short onsite visits every 1–2 months for workshops, plant visits, and business meetings. Benefits - Comprehensive benefits package that includes medical, dental, and vision coverage. - 401(k) retirement plan. - Paid Time Off. - Health Savings and Flexible Spending Accounts (HSA/FSA). - Life and disability insurance. - Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. - Access to an Employee Assistance Program (EAP) to support overall well-being.

Role Description We are looking for a hands-on SAP Supply Chain Solution Architect with strong expertise in Materials Management (MM), Inventory Management (IM), Quality Management (QM), and Warehouse Management (WM) within SAP ECC. This role will primarily support and enhance our current ECC environment, resolving issues, improving processes, reducing manual work, and driving clean, scalable solutions. - Provide day-to-day SAP ECC support across procurement, inventory, warehouse operations, and quality-related functions, including hands-on configuration, troubleshooting, and root-cause analysis. - Support and enhance procurement processes, including: - PO lifecycle - Source lists - Info records - Subcontracting - Consignment - Pricing conditions - GR/IR - Supplier master data alignment - Strengthen and optimize inventory and warehouse execution, including: - Goods receipt - Putaway - Picking - Staging - Bin management - Transfer orders - Replenishment - Cycle counting - Physical inventory - Batch/serial management - Handling units (if applicable) - Improve integration between MM/WM/QM and upstream/downstream processes such as production, quality, shipping/logistics, and service/returns. - Support and enhance QM touchpoints within the supply chain, including: - Inspection lots - Results recording - Usage decisions - Quality notifications related to inbound and in-process materials - Work directly with purchasing, warehouse, manufacturing, quality, and logistics teams to understand operational issues and translate them into practical ECC solutions. - Streamline procurement and warehouse processes by reducing manual work, eliminating unnecessary customizations, and leveraging SAP standard best practices. - Begin building the path toward S/4HANA, including: - Identify MM/IM/WM/QM simplification items and functional deltas - Recommend clean-core approaches and process harmonization opportunities - Highlight where ECC technical debt and customizations will impact S/4 readiness - Document processes, functional and technical designs, mapping documents, and test scenarios in clear, business-friendly language. - Collaborate closely with other SAP functional teams and developers; must have experience working with and managing contractors. - Support testing cycles, cutover planning, hypercare, and continuous improvement initiatives. Qualifications - 10–15+ years hands-on SAP experience with deep SAP ECC expertise in MM, IM, WM, and strong working knowledge of QM. - Strong understanding of procurement, warehousing, inventory transactions, quality inspection integrations, and the related master data required to support these processes. - Experience supporting operational teams in day-to-day purchasing, warehouse, and quality-related activities, including the ability to walk through real operational scenarios and troubleshoot effectively. - Ability to communicate with business users in clear, simple, jargon-free language. - Curiosity, strong problem-solving skills, and a proactive mindset. Requirements - Must be hands-on in ECC configuration across MM/IM/WM (not just oversight). - Must be able to run workshops with purchasing, warehouse, and manufacturing teams. - Must be able to analyze procurement, inventory, and warehouse process breakdowns and recommend SAP-standard solutions. - Must be able to document processes and functional specifications clearly and concisely. - Must collaborate well with other architects, functional consultants, and technical teams. - Must be authorized to work in the US. Location & Travel - Location: Louisville, KY or Salt Lake City, UT preferred. - Remote: U.S.-based remote candidates will be considered. - Travel: Must be able to travel up to 25%, typically short onsite visits every 1–2 months for workshops, plant visits, and business meetings. Benefits - Comprehensive benefits package that includes: - Medical, dental, and vision coverage - 401(k) retirement plan - Paid Time Off - Health Savings and Flexible Spending Accounts (HSA/FSA) - Life and disability insurance - Additional voluntary benefits including critical illness, hospital indemnity, accident, and legal/ID theft protection - Access to an Employee Assistance Program (EAP) to support overall well-being

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s) • scheduling tasks at customer job sites • troubleshooting issues, quickly and effectively, using technical drawings and documentation • performing routine maintenance and emergency services as they arise • installation of Packsize solutions and training others to use and maintain it • adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity

• install, configure and maintain equipment solutions onsite at customer facilities • be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment • answer difficult customer questions about product features • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of products • build and maintain strong, trust-based customer relationships • work closely with other supporting team members to provide exceptional customer service • ensure execution of defined service and installation calls on assigned customers necessary to achieve goals • support customer installation project management • provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems • perform hands-on troubleshooting, service and repairs (including upgrades, modifications) • provide on-site training to customers • schedule tasks at customer job sites • troubleshoot issues quickly and effectively, using technical drawings and documentation • perform routine maintenance and emergency services as they arise • continuous learning, including customer operational processes, packaging designs, technical specifications • support requests and issue management • spares management towards end customer • stay up to date with industry and market trends • documentation, reporting and administrative work related to project installs and preventative maintenance • basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports) • communicate responsively and productively with company and customer personnel • adhere to all company and local customer safety requirements and protocols • work against set performance KPIs

Role Description We are looking for an experienced Director of Account Management to lead the team responsible for driving customer retention, renewals, and growth across our growing base of mid-market and enterprise accounts. This is a foundational leadership role within the Customer Growth organization, focused on building the bridge between customer outcomes and revenue growth. - Own the number. - Take full accountability for Net Revenue Retention across Packsize’s core customer base, actively managing customer and relationship health, renewals, and expansion opportunity identification. - Lead and develop a high-performing AM team. - Coach, mentor, and performance manage a team of Account Managers — building the culture, habits, and skills needed to retain and grow customers at every stage of the lifecycle. - Build scalable AM processes. - Partner with the Customer Strategy & Success (Enablement) team, as well as the Customer Success teams to design and implement account coverage (segmentation) models, renewal forecasting frameworks, and customer health scoring that give the team a clear, repeatable playbook for managing their book of business. - Drive expansion and advocacy. - Partner with Sales to identify and convert expansion opportunities, and turn your most satisfied customers into active Packsize champions — references, case studies, and pipeline contributors. - Develop a scaled motion for the long tail. - Establish an efficient, low-touch coverage model for downmarket and pre-ICP (Ideal Customer Profile) customers that preserves retention without over-indexing resources. - Champion the voice of the customer internally. - Synthesize AM feedback, escalations, and product gaps into actionable input for R&D, ensuring the roadmap reflects what matters most to Packsize’s customer base. - Partner cross-functionally. - Serve as the primary CS&G stakeholder in Sales, Marketing, and R&D partnerships, from smooth handoffs at close, to sourcing customer stories for marketing, to representing CS&G in company-wide planning. Qualifications - 7+ years of B2B Account Management experience, including at least 3 years leading Account Management teams. - Proven experience building or scaling an account management function focused on both retention (keep) and expansion (grow). - Experience scaling AM processes, including coverage models, health scoring, and forecasting – you don’t just manage, you build. - Strong growth and forecasting discipline; confident owning the number and managing pipelines across segments. - Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies. - Ability to balance commercial outcomes with customer-centric strategy. - Experience leading teams that work closely with CSMs to drive verified outcomes and measurable customer impact. - Proven ability to recruit, develop, and performance manage high-performing AM teams – you know how to raise the floor and the ceiling. - Excellent cross-functional collaboration skills, especially with Sales, Product, Service Operations, and Finance – you know how to get things done across organizational lines. - Skilled communicator with executive presence, able to represent customer performance and strategy to leadership – you know how to hold your own in front of a C-suite stakeholder, both internally and externally. - Data-driven mindset and comfort using systems like Salesforce and other BI reporting tools to manage performance. - Position may be filled at the Director, or Senior Director level depending on experience. Benefits - Comprehensive benefits package that includes medical, dental, and vision coverage. - 401(k) retirement plan. - Paid Time Off. - Health Savings and Flexible Spending Accounts (HSA/FSA). - Life and disability insurance. - Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. - Access to an Employee Assistance Program (EAP) to support your overall well-being.

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • identify, analyze, maintain and repair complex mechanical equipment • answer difficult customer questions about product features • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s) • build and maintain strong, trust-based customer relationships • work closely with other supporting Packsize team members to provide exceptional customer service • scheduling tasks at customer job sites • troubleshooting issues, quickly and effectively, using technical drawings and documentation • performing routine maintenance and emergency services as they arise • continuous learning, including customer operational processes, packaging designs, technical specifications • installation of Packsize solutions and training others to use and maintain it • clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports