This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Acts as an expert resource person, assists team with more complex issues, works with team members to resolve problems, and provides necessary training to team members. - Monitors and audits the work quality and analyzes daily statistics looking for any trends which are reported to management. - Distributes and monitors daily work, assists management with employee guidance, and provides ongoing feedback on performance. - Prepares remittances for application and also compiles Excel workbooks for daily team workload. - Responsible for expert use of Epic, other integrated hardware, and system applications. - Responsible for Payment Investigation and promoting cross-collaboration between other Revenue Cycle Departments. - Responsible for balancing of batch totals posted to deposited amounts and forward appropriate documents to Reconciliation. - Ensures the department’s cash applications are accurate. Accurately posts all denials and routes to the appropriate party. Prepares summary of cash applied for cash balancing. - Applies all payments received to appropriate patient accounts. Responsible for the accurate and timely posting of bank lockbox payments, 835 files (new payers added continually), credit card, check payments and Accounting GL Transfers. - Responsible for the accurate and timely posting of electronic and manual account adjustments, including reviewing requests and adjustment reports to ensure accurate reconciliation. - Responsible for the accurate and timely posting of non-cash vouchers to appropriate patients’ accounts. - Adheres to established Advocate Aurora Health policies, procedures, guidelines, productivity, quality, and Internal Audit standards. Qualifications - High School Graduate. Requirements - Typically requires 5 years of experience in cash application or equivalent billing experience in a similar environment. - Ability to operate 10-key calculator, accurately and efficiently. - Good organizational ability, and communications skills (written and verbal). - A basic understanding of electronic health record (Epic) with the ability to read, enter and retrieve information from Epic. - Basic bookkeeping skills and strong mathematics aptitude. - Ability to demonstrate mathematical and analytical skills. - Ability to listen to and understand information and ideas presented verbally and in writing. - Consistently exercises logic and reasoning to assess and resolve problems. - Combines and organizes information. - Consistently maintains a professional and approachable demeanor. - Able to work under pressure in a fast-paced environment. - Ability to work independently. - Pays strong attention to detail and maintains high degree of accuracy. - Successfully alternates between two or more activities or sources of information. - Accepts responsibility and maintains high level of accountability. - Strong collaboration skills. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program. Company Description Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Cycle Coordinator is responsible for providing quality revenue cycle services to HEALTHCARE first outsourced billing customers, with a focus on managing AR and customer relationships. This position must exercise accountability and professionalism in maintaining the high level of services our team and customers deserve. This role reports to the Supervisor of Operations Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections. - Provide subject matter expertise in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training, as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes, and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Help promote a team environment at HEALTHCARE first. - Manage customer results ensuring contracted services are performed timely and accurately. - Utilize Sharefile for all documents between the agency and HEALTHCARE first. - Manage resources to ensure all timelines are achieved. - Perform other duties as assigned. Customer Service - Augment agency operations by building productive relationships with clients regarding their revenue cycle services. - Inform and advise customers of any internal agency process opportunities that may be delaying cash flow. - If agency is non-responsive, escalate the concern to a HEALTHCARE first RCM Billing Services Operations Manager or Client Success Manager. - Communicate with an agency regarding the status of AR by setting up calls and sending updated status reports. - Ensure timely and effective communication focusing on urgent items requiring action by the agency. - Ensure use of agenda/meeting documentation indicating outcomes and follow-ups for each agency meeting. - Leverage multiple communication channels for timely and accurate updates. - If no response is received by the same business day, place a follow-up phone call the next business day. - Address any communication from an agency within 24 hours; urgent matters should be addressed immediately. - Maintain a professional relationship with agency staff, keeping personal and internal HEALTHCARE first details to a minimum. - Escalate unresolved customer grievances to the proper department or management for further assessment. Qualifications - Open to dynamic change and ability to thrive in such an environment. - Ability to work independently with initiative to take on new tasks as necessary. - Organized with the ability to multitask. - Strong written and verbal communication skills. - Computer and office equipment proficiency with an aptitude for learning computer systems. - Advanced understanding of accounting principles with a focus on Accounts Receivables. - 2+ years of healthcare billing and A/R management experience; Homecare & Hospice experience is a plus. - Prior experience with Medicare, Medicaid, and Private Insurance rules, regulations, and billing codes (preferred) for both Homecare and Hospice. - Education equivalent to a high school diploma or extensive experience; college degree preferred. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) and Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP) and tuition assistance. - Accrual of fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

• Review weekly Accounts Receivable aging reports to prioritize outreach • Contact new customers to confirm billing information • Contact and follow-up with customers with past due invoices to request payment statuses and provide solutions with the Accounting team and customer • Document customer contacts and collection efforts • Communicate with internal staff regarding customer concerns and issues

• Collecting outstanding accounts receivable from third party payers • Contacting insurance companies for status on outstanding claims • Processing and following up on appeals to insurance companies • Auditing adjustment requests and completing them when appropriate • Resolving manual tasks assigned to AR for follow up