MatrixCare

• Contribute to building and maintaining software features under the guidance of senior engineers • Write, test, and debug code for applications and services • Assist in developing and consuming RESTful APIs • Participate in code reviews and incorporate feedback • Work with databases to query and update data • Help troubleshoot issues and support production systems as needed • Collaborate with cross-functional teams including QA, product, and design • Continuously learn new technologies and development practices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCARE first outsourced billing team. This position is responsible for managing the results and customer relationship. This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve. This role reports to the Supervisor of A/R Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections. - Assist with training and development of team members in proper Revenue Cycle procedures. - Involved in onboarding/housekeeping information for new hires, overview of Billing Services and products, and other training needs as necessary. - Provide subject matter expertise to the team in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes, and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including but not limited to Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Act as a change ambassador for HEALTHCARE first, presenting a positive message to the team as changes occur. - Help promote a team environment at HEALTHCARE first. - Provide input into performance management of team members. - Manage customer results ensuring contracted services are performed timely and accurately. - Manage resources to ensure all timelines are achieved. Qualifications - Minimum of 2-4 years of industry experience. - Bachelor’s degree in business administration, healthcare management, healthcare administration, or equivalent applicable work experience. - Ability to conduct effective customer communication – verbal and written as required. - Ability to work independently. - Must be organized and able to multitask. - Strong written and verbal communication skills. - Ability to type, operate computers, and office equipment. - Aptitude for learning computer systems. - Maintain a professional demeanor, courteous and flexible at all times. - Prior experience working with Medicare rules, regulations, and billing requirements. - Willingness and ability to work effectively with members of other departments. - Uphold the standard of HEALTHCARE first customer service through leading by example. - Ability to multitask and prioritize. - Ability to lead difficult customer conversations. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - Eleven paid holidays plus three floating days. - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Cycle Coordinator is responsible for providing quality revenue cycle services to HEALTHCARE first outsourced billing customers, with a focus on managing AR and customer relationships. This position must exercise accountability and professionalism in maintaining the high level of services our team and customers deserve. This role reports to the Supervisor of Operations Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections. - Provide subject matter expertise in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training, as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes, and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Help promote a team environment at HEALTHCARE first. - Manage customer results ensuring contracted services are performed timely and accurately. - Utilize Sharefile for all documents between the agency and HEALTHCARE first. - Manage resources to ensure all timelines are achieved. - Perform other duties as assigned. Customer Service - Augment agency operations by building productive relationships with clients regarding their revenue cycle services. - Inform and advise customers of any internal agency process opportunities that may be delaying cash flow. - If agency is non-responsive, escalate the concern to a HEALTHCARE first RCM Billing Services Operations Manager or Client Success Manager. - Communicate with an agency regarding the status of AR by setting up calls and sending updated status reports. - Ensure timely and effective communication focusing on urgent items requiring action by the agency. - Ensure use of agenda/meeting documentation indicating outcomes and follow-ups for each agency meeting. - Leverage multiple communication channels for timely and accurate updates. - If no response is received by the same business day, place a follow-up phone call the next business day. - Address any communication from an agency within 24 hours; urgent matters should be addressed immediately. - Maintain a professional relationship with agency staff, keeping personal and internal HEALTHCARE first details to a minimum. - Escalate unresolved customer grievances to the proper department or management for further assessment. Qualifications - Open to dynamic change and ability to thrive in such an environment. - Ability to work independently with initiative to take on new tasks as necessary. - Organized with the ability to multitask. - Strong written and verbal communication skills. - Computer and office equipment proficiency with an aptitude for learning computer systems. - Advanced understanding of accounting principles with a focus on Accounts Receivables. - 2+ years of healthcare billing and A/R management experience; Homecare & Hospice experience is a plus. - Prior experience with Medicare, Medicaid, and Private Insurance rules, regulations, and billing codes (preferred) for both Homecare and Hospice. - Education equivalent to a high school diploma or extensive experience; college degree preferred. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA) and Flexible Spending Account (FSA). - Commuter benefits. - 401(k) and Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP) and tuition assistance. - Accrual of fifteen days Paid Time Off (PTO) in the first year of employment. - 11 paid holidays plus 3 floating days. - Eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application • Diagnose and resolve both basic and complex financial or billing issues • Troubleshoot non standard issues by engaging directly with customers • Contribute to a comprehensive knowledge base by documenting new issues • Identify and escalate critical issues that may affect multiple clients • Track, document, and monitor all inbound support requests • Collaborate closely with customers to understand their needs • Maintain up to date knowledge of MatrixCare products