• Provide ServiceNow architecture and technical expertise for a federal client. • Provide strategic recommendations around technical best practices and industry trends. • Analyze and estimate the time required to design, develop, and implement the technical solutions. • Participate in requirements gathering meetings and provide inputs to the developers based on the requirements. • Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture. • Ensure and align organization goals to appropriate ServiceNow solutions to achieve business objectives. • Provide top-level business and technology architecture consultancy services to clients. • Support client technical deliverables including architecture and design documents. • Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for delivery of solutions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior ServiceNow Developer holds a pivotal role in the organization, leading the design, development, and implementation of solutions on the ServiceNow platform. With an advanced understanding of ServiceNow, the Senior Developer will spearhead projects that enhance business processes and operations. This role requires a seasoned professional capable of mentoring junior developers, liaising with various organizational departments, and contributing to the strategic IT goals of the company. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, or a related field. Master’s Degree is a plus. - A minimum of seven years of experience in software design, programming, maintenance, technical troubleshooting, and documentation is required. - Minimum 4 or more years of experience with ServiceNow deployment and administration. ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. - Experience in modifying workspaces within the UI builder. Requirements - Lead the design, development, and maintenance of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations. - Broaden skillset with integration or custom applications within ServiceNow, including custom script API integrations to a RESTful service. - Develop and maintain custom applications, modules, and integrations with other systems and platforms. - Mentor and guide junior developers, imparting best practices and ensuring quality of code. - Oversee ServiceNow development projects from inception through to completion, ensuring they are completed on time and within scope. - Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions. - Conduct thorough testing, including unit, integration, and user acceptance testing. - Lead the deployment of updates and new configurations to the production environment, ensuring smooth transitions with minimal disruption. - Optimize ServiceNow configurations to ensure system performance and reliability. - Create and maintain comprehensive documentation for all developed solutions, ensuring they adhere to organizational standards. - Develop technical documentation including system architecture diagrams, data models, and process flow diagrams. - Serve as a technical resource for ServiceNow related troubleshooting, providing advanced support and guidance. - Lead the resolution of complex issues, implementing long-term solutions to recurring problems. - Promote continuous improvement by identifying and recommending opportunities for process, system, and other efficiencies. - Stay abreast of ServiceNow best practices and new functionalities, integrating this knowledge into the organization’s operations. - Ensure all developed solutions are compliant with the organization's IT policies, procedures, and standards, as well as state and federal regulations. Benefits - Effective oral and written communication skills required to interpret, resolve, and document business or technical issues. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - Must be able to self-prioritize work in a manner that maintains deliverable targets. Physical Requirements - Prolonged sitting throughout the workday to accomplish tasks. - Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed. - Occasional travel may be required. - Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. - Hearing within normal range. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - May work additional work hours to accomplish tasks. Licenses / Certifications - ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. - IT Service Management and Discovery experience is preferred. - Certified Technical Architect (CTA) certification is highly desirable.

• Design, architect, and implement custom ServiceNow solutions including application modules, workflows, catalog requests, and integrations, with a focus on scalable, enterprise-grade delivery; • Own the end-to-end feature release process, ensuring operational excellence through monitoring, telemetry, documentation, and retrospective and root cause analysis processes; • Develop and maintain integrations between ServiceNow and third-party systems using APIs, REST and SOAP web services, LDAP, SSO, Mid Server, and email-based workflows; • Customize the ServiceNow platform including screen tailoring, workflow administration, report setup, data imports, and custom scripting; • Maintain Service Catalog Items and Knowledge Bases to ensure accuracy and usability across the enterprise; • Balance short and long-term technical needs, producing secure, efficient, and maintainable code that adheres to industry standards; • Drive adoption of engineering best practices and effectively coordinate parallel work streams within and across teams; • Provide technical leadership and mentorship, fostering a culture of platform excellence within the ServiceNow ecosystem; • Collaborate with IT Service Management, business unit stakeholders, and corporate leadership to translate business requirements into platform solutions; • Identify and implement platform improvements proactively, applying strategic thinking to ensure solutions scale with organizational growth; • Perform technical configurations, maintenance, and housekeeping tasks to ensure platform health and data integrity; • Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work; • Maintain compliance with Inovalon’s policies, procedures, and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Create and maintain API and data integration processes between ServiceNow and other services. • Generate operational reports and KPI analysis as needed • Prepare client facing and internal deliverables that are technology related • Transform functional requirements into detailed technical designs that represent actionable development tasks • Maintain production system reliability through utilization of change management process • Monitor health, usage and overall compliance of the application • Support software version upgrades and install patches • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis