Improvix Technologies

Role Description We are looking for highly motivated and mission-oriented team members to support our Federal customer. We have available positions for ServiceNow Developers, especially those with experience in supporting federal clients. These individuals will help design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. - Work independently and as a technical team member - Work in multiple instances and domains, supporting internal and external customers - Utilize an Agile/Scrum methodology to manage development work - Advise functional and admin teams on design, development and overall ServiceNow best practices - Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements - Solution and develop requested enhancements to existing ServiceNow applications - Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. - Facilitate and support the rollout of new application and enhancements in ServiceNow - Analyze system performance issues and determine performance enhancements Qualifications - Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.) - Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness - Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills - Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices - Experience working on project teams that leverage Agile/Scrum - Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring - Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions Preferred Certification - ServiceNow Developer Certification Benefits - Competitive salaries - Comprehensive benefits package - 401K matching - Life insurance - Up to four weeks of paid annual leave - Transit and training compensation - Health, dental and vision benefits Company Description At Improvix Technologies, Inc., we understand the importance of secure and reliable IT solutions. Our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers’ expectations and enhance the Government’s technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.

Role Description Improvix Technologies is seeking a SME Software Developer / Dynamics 365 CRM Developer to support a Department of State program focused on enterprise application modernization, Dynamics 365 CRM development, Power Platform solutions and custom software development. This role will support the design, development, enhancement and maintenance of mission-critical federal applications, with a strong emphasis on Dynamics 365 CRM, Power Apps, Power Automate, C#, JavaScript, SQL Server and enterprise system integrations. The ideal candidate will bring senior-level hands-on development experience, strong technical problem-solving skills and the ability to work closely with business analysts, product owners, testers and technical teams to deliver secure, scalable solutions in a federal environment. - Design, develop and maintain enterprise solutions within Dynamics 365 CRM and the Microsoft Power Platform - Configure custom entities, forms, views, business rules, workflows and CRM security models - Develop CRM plugins, JavaScript web resources and custom business logic using C#, JavaScript and the Dynamics CRM SDK - Build and maintain Power Apps and Power Automate workflows to support business process automation - Develop and enhance custom applications using .NET, ASP.NET, Web API, C#, JavaScript, HTML/CSS and related technologies - Integrate Dynamics 365 CRM and Power Platform solutions with external systems using REST APIs, OData, JSON, XML and web services - Support SQL Server database development, including stored procedures, views, triggers, data queries and reporting support - Assist with data migration, system modernization and application enhancement initiatives - Support automated notifications, workflow processes and system-triggered business logic - Troubleshoot application issues, support production systems and implement enhancements based on user and stakeholder needs - Participate in Agile/Scrum ceremonies, including sprint planning, backlog grooming, estimation and status updates - Collaborate with cross-functional teams to gather requirements, document technical solutions and deliver high-quality software Qualifications - 10+ years of software development experience - Hands-on experience developing and supporting Dynamics 365 CRM solutions - Experience with Power Platform, including Power Apps and Power Automate - Strong development experience with C#, JavaScript, .NET, ASP.NET, Web API or similar Microsoft technologies - Experience developing CRM plugins, JavaScript web resources, custom entities, forms, views, workflows and security roles - Experience integrating enterprise applications using REST APIs, OData, JSON, XML and related integration methods - Strong SQL Server experience, including database development, stored procedures, views, triggers and reporting queries - Experience supporting enterprise application modernization or enhancement initiatives - Experience working in Agile/Scrum development environments - Ability to communicate effectively with technical teams, business stakeholders and federal clients - U.S. citizenship required - Active Secret clearance required Preferred Skills - Department of State or federal agency experience - Experience with Dynamics 365 CRM on-premises or hybrid enterprise environments - Experience with Power BI, SSRS, Crystal Reports or other reporting tools - Experience with Azure DevOps, TFS or similar development tracking tools - Experience with ETL, SSIS, Pentaho Kettle or database migration projects - Experience with SharePoint or ServiceNow integrations - Familiarity with Active Directory, IIS, Windows Server, Linux or Unix environments - Experience supporting grants management, incident management, refugee management or other federal enterprise systems Benefits - Mission-driven federal technology work - Remote role supporting a Department of State program - Opportunity to support high-impact application modernization efforts - Collaborative technical environment with experienced delivery teams - Competitive compensation and benefits package - Long-term program support with meaningful software development work

Role Description Improvix Technologies is seeking experienced Customer Engagement Specialists to support a federal customer responsible for delivering custom applications, enhancements, and new technical solutions on behalf of the agency’s many bureaus. As a Customer Engagement Specialist, you will be the primary point of contact between the customer community and our delivery teams. You will own the end-to-end intake experience—from the moment a request is submitted, through clarification and requirements gathering, to coordination with technical staff. This is a relationship-driven role for someone who excels at understanding customer needs, communicating clearly across business and technical audiences, and keeping work moving across a fast-paced, high-visibility government program. Key Responsibilities - Serve as the trusted primary point of contact for stakeholders submitting requests, delivering a responsive, professional, and customer-first experience. - Review and triage incoming intake requests, assessing scope, priority, complexity, and completeness, and following up with customers to clarify objectives and gather missing information. - Elicit, document, and translate customer business needs into clear, well-structured requirements that delivery teams can act on. - Route requests behind the scenes to the appropriate solutions architects and analysts, ensuring the right resources are engaged to determine the best response, recommendation, or proposal. - Coordinate across solutions architects, analysts, and development teams to shepherd each request from submission through proposed solution, tracking status and removing roadblocks. - Communicate status, timelines, and proposed solutions back to customers in clear, non-technical language, managing expectations throughout the engagement lifecycle. - Monitor intake volume, response times, and engagement metrics; identify trends, recurring needs, and opportunities to streamline the intake-to-delivery process. - Help refine and continuously improve the workflow, triage criteria, and routing logic based on customer feedback and operational data. - Maintain accurate records of customer interactions, requirements, decisions, and outcomes to support transparency, reporting, and program governance. - Build and sustain strong working relationships with customers and internal delivery teams, acting as an advocate for the customer while balancing program priorities. Qualifications - Active U.S. Government Secret security clearance (required to start). - 3+ years of experience in customer engagement, client relationship management, business analysis, requirements gathering, or a comparable customer-facing role. - Proven ability to elicit and document business and functional requirements and translate them into actionable inputs for technical teams. - Excellent written and verbal communication skills, with the ability to convey technical concepts clearly to non-technical stakeholders. - Strong organizational and coordination skills, with the ability to manage multiple concurrent requests and competing priorities in a fast-paced environment. - Experience working with intake, ticketing, or workflow systems (e.g., ServiceNow, Jira, or similar) to track and route work. - Self-directed and dependable, with the discipline to thrive in a fully remote work environment. Preferred Qualifications - Background in or working knowledge of custom application development, software customizations, or solution delivery lifecycles (SDLC, Agile/Scrum). Work Environment & Clearance This is a fully remote position open to candidates located within the United States. An active U.S. Government Secret clearance is required to be considered for this role; candidates must be able to maintain the clearance for the duration of the engagement. Benefits - Competitive compensation and performance-based incentives - 401(k) with company match - Three weeks of paid annual leave that increases with tenure - Comprehensive medical, dental, and vision insurance - Life insurance and disability coverage - Transit and commuting benefits - Professional development and paid training opportunities Equal Opportunity Employer Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team. Security Clearance / Citizenship Requirements Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance. Pay Transparency Statement In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

Role Description Improvix Technologies is seeking a Power Platform / Dynamics 365 Developer to support a federal technology modernization program. This role will focus on building, enhancing and deploying enterprise business applications using Microsoft Power Platform, Dynamics 365, SharePoint Online and Microsoft 365 tools. - Design, build and enhance Power Apps and Dynamics 365 applications supporting enterprise business needs. - Support the development and deployment of Dynamics-based business applications. - Assist with the modernization of legacy SharePoint sites, Power Platform environments and standalone business tools. - Build SharePoint-backed applications, lists, libraries and workflow solutions to support internal business processes. - Develop Power Automate flows to streamline approvals, reporting, task management, notifications, data movement and process automation. - Work with stakeholders to gather requirements, document business processes and translate operational needs into scalable technical solutions. - Support discovery efforts to identify duplicative tools, inefficient workflows and modernization opportunities. - Build user-friendly application interfaces with a strong focus on usability, adoption and clean UI/UX design. - Integrate Power Platform solutions with Microsoft 365 services, SharePoint, Dynamics 365 and available enterprise data sources. - Support automation and AI-enabled productivity initiatives using approved enterprise tools. - Collaborate with technical leads, product owners, customers and federal stakeholders in an Agile or hybrid delivery environment. - Troubleshoot application issues, optimize performance and support production deployments. - Document solution designs, workflows, data sources, permissions models and user guidance. - Ensure applications follow security, governance and compliance standards within a federal enterprise environment. Qualifications - Active Secret Clearance. - Experience developing applications using Microsoft Power Apps. - Experience supporting or developing within Dynamics 365. - Strong SharePoint Online experience, including lists, libraries, permissions and SharePoint-backed business solutions. - Experience building workflows and automations using Power Automate. - Ability to gather requirements from business stakeholders and translate them into technical solutions. - Experience working with Microsoft 365 tools in an enterprise environment. - Understanding of role-based access, permissions, data security and application governance. - Ability to support multiple projects in a fast-moving customer environment. - Strong troubleshooting, documentation and communication skills. - Ability to work remotely while supporting a federal customer in a collaborative environment. Preferred Skills - Experience supporting federal government customers. - Experience with Dynamics 365 CRM, case management, HR workflows or enterprise business applications. - Experience with premium Power Platform connectors, HTTP connectors or API-based integrations. - Familiarity with ServiceNow and Salesforce. - Experience with Power BI or reporting dashboards. - Experience using Jira, Agile methods, Kanban boards or daily scrum workflows. - Familiarity with AI tools such as Microsoft Copilot, custom GPT-style tools or AI-assisted development workflows. - Experience improving UI/UX within Power Apps, including modern design patterns, responsive layouts and user adoption considerations. - Experience consolidating legacy systems, SharePoint sites or decentralized business applications into enterprise solutions. - Knowledge of Power Platform governance, environment strategy, deployment pipelines or ALM best practices. Equal Employment Opportunity Improvix Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well‑rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi‑instance environment while collaborating directly with customers, architects, and cross‑functional teams. In this senior‑level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. Key Responsibilities - Platform Upgrades & Environment Management: - Lead end‑to‑end execution of ServiceNow platform upgrades and monthly patching cycles. - Manage instance cloning, including scheduling, post‑clone cleanup, and remediation. - Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations. - Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments. - Application Development & Release Engineering: - Design and implement high‑quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices. - Support version‑controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi‑instance release strategies (Dev → UAT → Prod). - Interpret architectural designs and fill in technical gaps through independent critical thinking. - Diagnostics, Troubleshooting & Instance Health: - Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation. - Utilize ServiceNow diagnostic utilities including: - Script Debugger - Background Scripts - Log Analytics - stats.do - Transaction Logs & All Active Transactions - Node and performance analysis tools - Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures. - Cross‑Functional Collaboration & Customer Interaction: - Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams. - Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning. - Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non‑executive). - Leadership & Soft Skills: - Mentor junior developers and provide technical direction when necessary. - Offer platform improvement recommendations to architects and team leadership. - Communicate proactively, clearly, and professionally in customer‑facing environments. Qualifications - Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments. - Diagnostics: Mastery of ServiceNow troubleshooting tools. - Development: Expert‑level understanding of Scoped App architecture, ServiceNow Studio, and best‑practice coding. - Release Management: Strong experience with migrating applications and application updates through our development stack. - Integrations: Proficiency with IntegrationHub, REST/SOAP Web Services, MID Server installation, configuration, and operational debugging. - Strong understanding of enterprise authentication methods. Requirements - 3–5+ years of ServiceNow development and platform engineering experience. - Experience working in high‑governance, federal, or regulated enterprise environments (preferred). - Demonstrated ability to work across ITSM and 2+ other core ServiceNow product suites. - Experience with platform management, performance and maintenance.

Communications, UX, and AI-Enabled Design Team Lead Full Time | Remote (Washington, DC Preferred)Clearance: Active Secret Required Role Overview Improvix Technologies (IPX) is reshaping strategic communications by integrating advanced design practices, AI-enabled workflows, and mission-aligned change leadership. In this role, you will lead a high-performing, multidisciplinary communications and design team supporting senior federal stakeholders. You will direct the development of strategic content, visual storytelling, user-centered design artifacts, and AI-augmented communications products while guiding teams through evolving federal technology expectations. You will serve as a trusted advisor to government executives, providing structured thinking, strategic clarity, and modernization leadership as agencies increasingly adopt AI technologies in alignment with emerging federal guidance. Key Responsibilities Strategic Leadership & Team Enablement - Lead, mentor, and upskill a multidisciplinary communications, design, and UX team to ensure delivery excellence and professional growth - Coach team members on the effective, safe, and compliant use of AI-enabled tools in communications and design workflows - Promote adoption of federal AI competency frameworks and skills-based development practices - Foster a culture of innovation, accountability, accessibility, and continuous improvement - Align team delivery practices with top-tier consulting delivery models Client Engagement & Executive Advisory - Serve as a primary client-facing lead supporting senior government stakeholders - Facilitate strategic discussions and guide decision-making with executive leadership - Translate complex or ambiguous requirements into structured action plans and deliverables - Present executive-ready recommendations with clarity and authority - Lead change management initiatives that modernize communications and integrate emerging technologies AI-Enabled Communications & Design Excellence - Integrate generative AI tools into communications and design workflows to improve efficiency and quality - Ensure human review and quality assurance of AI-assisted content and design outputs - Address compliance, bias, and accuracy considerations in AI-assisted environments - Direct development of high-impact deliverables, including: - Executive presentations and briefings - Strategic roadmaps and messaging frameworks - Operating models and communications strategies - UX artifacts such as journey maps and service blueprints - Design prototypes and visualization products - Ensure deliverables meet Section 508 accessibility requirements and federal AI governance expectations Operational Excellence & Multi-Workstream Management - Manage multiple high-visibility deliverables simultaneously across complex workstreams - Balance competing priorities and aggressive timelines typical of federal consulting engagements - Establish structured workflows, reporting mechanisms, and hybrid/agile processes - Implement best practices in design operations, content governance, accessibility, and AI-enabled service delivery - Mitigate risks and maintain transparency across project execution Required Qualifications - Active Secret Clearance - 7+ years of experience in strategic communications, UX, human-centered design, digital strategy, or related fields - 3+ years of experience leading high-performing teams in consulting, government, or mission-driven environments - Demonstrated experience implementing generative AI within communications or design workflows - Knowledge of federal AI guidance and responsible-use considerations - Experience mentoring teams in adopting AI-enabled tools and modern workflows - Experience managing complex stakeholder environments and presenting to senior executives - Proficiency with collaboration and design tools such as Figma, Miro, and similar platforms - Experience using Jira or equivalent workflow management systems - Strong written and verbal communication skills - Ability to operate effectively in high-visibility, high-accountability environments - Knowledge of Section 508 accessibility standards What Success Looks Like in This Role - The team consistently delivers high-quality, consulting-grade communications and design products - AI-enabled workflows improve delivery speed, accessibility, and product quality while maintaining human oversight - Stakeholders trust your leadership and strategic guidance - Meetings and working sessions result in clear alignment and actionable decisions - Operational processes evolve to support innovation, scalability, and continuous improvement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Improvix Technologies is seeking a Data Governance Lead to support a maturing enterprise data program. This role drives the development, implementation, and sustainment of data governance practices across a cross-functional environment. The ideal candidate combines hands-on governance execution, strong communication and presentation skills, and the ability to work collaboratively with data stewards, technical teams, and business stakeholders. You will partner closely with data architects, stewards, and product teams to build and maintain the organization’s data governance framework, data catalog, data quality practices, and metadata management standards. This role requires someone who is organized, proactive, and capable of translating complex technical concepts into accessible, mission-focused insights. - Lead the development, maintenance, and execution of the organization’s data governance framework, including policies, processes, and standards. - Build, maintain, and expand the enterprise data catalog (Alation), including onboarding datasets, metadata, lineage, and steward assignments. - Partner with data stewards and technical owners to identify data assets, define ownership, and improve governance maturity. - Document and maintain data lineage across business, technical, and system layers. - Support and measure data quality initiatives, identify gaps, and implement improvements. - Facilitate governance meetings, Agile ceremonies, and stakeholder engagements. - Prepare and deliver clear, effective presentations and demos for both technical and non-technical audiences. - Identify and mitigate data-related risks, ensure compliance with internal governance standards, and support strategic data initiatives. - Collaborate within a cross-functional team environment, offering governance expertise while adapting to evolving program needs. Qualifications - Bachelor’s degree in data management, data science, information systems, computer science, or related field. - 5+ years of experience in data governance, data management, or metadata management. - Proven experience creating and operationalizing data governance frameworks and best practices. - Hands-on experience managing a data catalog (Alation strongly preferred). - Familiarity with Agile environments and participation in planning, stand-ups, and sprint demos. - Demonstrated ability to present and communicate effectively with stakeholders at multiple levels. - Ability to work independently, take initiative, and drive tasks with minimal oversight. - Strong documentation, analytical, and stakeholder engagement skills. Requirements - Experience with Alation catalog administration, onboarding, metadata curation, and stewardship workflows. - Familiarity with Databricks Unity Catalog, Azure data services, or similar data platforms. - Experience supporting enterprise data strategies or data modernization initiatives. - Knowledge of data architecture principles and design patterns. - Industry certifications such as CDMP or DAMA (nice to have, not required). Benefits - Competitive salaries. - Comprehensive benefits package, including 401K matching. - Life insurance. - Up to four weeks of paid annual leave. - Transit and training compensation. - Comprehensive health benefits. Company Description At Improvix Technologies, Inc., we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers’ expectations and enhance the technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies, Inc. is committed to hiring and retaining a diverse workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics. U.S. Citizenship is required for most positions.