This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well‑rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi‑instance environment while collaborating directly with customers, architects, and cross‑functional teams. In this senior‑level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. Key Responsibilities - Platform Upgrades & Environment Management: - Lead end‑to‑end execution of ServiceNow platform upgrades and monthly patching cycles. - Manage instance cloning, including scheduling, post‑clone cleanup, and remediation. - Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations. - Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments. - Application Development & Release Engineering: - Design and implement high‑quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices. - Support version‑controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi‑instance release strategies (Dev → UAT → Prod). - Interpret architectural designs and fill in technical gaps through independent critical thinking. - Diagnostics, Troubleshooting & Instance Health: - Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation. - Utilize ServiceNow diagnostic utilities including: - Script Debugger - Background Scripts - Log Analytics - stats.do - Transaction Logs & All Active Transactions - Node and performance analysis tools - Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures. - Cross‑Functional Collaboration & Customer Interaction: - Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams. - Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning. - Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non‑executive). - Leadership & Soft Skills: - Mentor junior developers and provide technical direction when necessary. - Offer platform improvement recommendations to architects and team leadership. - Communicate proactively, clearly, and professionally in customer‑facing environments. Qualifications - Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments. - Diagnostics: Mastery of ServiceNow troubleshooting tools. - Development: Expert‑level understanding of Scoped App architecture, ServiceNow Studio, and best‑practice coding. - Release Management: Strong experience with migrating applications and application updates through our development stack. - Integrations: Proficiency with IntegrationHub, REST/SOAP Web Services, MID Server installation, configuration, and operational debugging. - Strong understanding of enterprise authentication methods. Requirements - 3–5+ years of ServiceNow development and platform engineering experience. - Experience working in high‑governance, federal, or regulated enterprise environments (preferred). - Demonstrated ability to work across ITSM and 2+ other core ServiceNow product suites. - Experience with platform management, performance and maintenance.

• Provide ServiceNow architecture and technical expertise for a federal client. • Provide strategic recommendations around technical best practices and industry trends. • Analyze and estimate the time required to design, develop, and implement the technical solutions. • Participate in requirements gathering meetings and provide inputs to the developers based on the requirements. • Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture. • Ensure and align organization goals to appropriate ServiceNow solutions to achieve business objectives. • Provide top-level business and technology architecture consultancy services to clients. • Support client technical deliverables including architecture and design documents. • Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for delivery of solutions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior ServiceNow Developer holds a pivotal role in the organization, leading the design, development, and implementation of solutions on the ServiceNow platform. With an advanced understanding of ServiceNow, the Senior Developer will spearhead projects that enhance business processes and operations. This role requires a seasoned professional capable of mentoring junior developers, liaising with various organizational departments, and contributing to the strategic IT goals of the company. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, or a related field. Master’s Degree is a plus. - A minimum of seven years of experience in software design, programming, maintenance, technical troubleshooting, and documentation is required. - Minimum 4 or more years of experience with ServiceNow deployment and administration. ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. - Experience in modifying workspaces within the UI builder. Requirements - Lead the design, development, and maintenance of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations. - Broaden skillset with integration or custom applications within ServiceNow, including custom script API integrations to a RESTful service. - Develop and maintain custom applications, modules, and integrations with other systems and platforms. - Mentor and guide junior developers, imparting best practices and ensuring quality of code. - Oversee ServiceNow development projects from inception through to completion, ensuring they are completed on time and within scope. - Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions. - Conduct thorough testing, including unit, integration, and user acceptance testing. - Lead the deployment of updates and new configurations to the production environment, ensuring smooth transitions with minimal disruption. - Optimize ServiceNow configurations to ensure system performance and reliability. - Create and maintain comprehensive documentation for all developed solutions, ensuring they adhere to organizational standards. - Develop technical documentation including system architecture diagrams, data models, and process flow diagrams. - Serve as a technical resource for ServiceNow related troubleshooting, providing advanced support and guidance. - Lead the resolution of complex issues, implementing long-term solutions to recurring problems. - Promote continuous improvement by identifying and recommending opportunities for process, system, and other efficiencies. - Stay abreast of ServiceNow best practices and new functionalities, integrating this knowledge into the organization’s operations. - Ensure all developed solutions are compliant with the organization's IT policies, procedures, and standards, as well as state and federal regulations. Benefits - Effective oral and written communication skills required to interpret, resolve, and document business or technical issues. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - Must be able to self-prioritize work in a manner that maintains deliverable targets. Physical Requirements - Prolonged sitting throughout the workday to accomplish tasks. - Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed. - Occasional travel may be required. - Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. - Hearing within normal range. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - May work additional work hours to accomplish tasks. Licenses / Certifications - ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. - IT Service Management and Discovery experience is preferred. - Certified Technical Architect (CTA) certification is highly desirable.

• Drive adoption of engineering best practices and effectively integrate parallel work streams. • Implement non-technical solutions such as process improvements and cultural changes across multiple teams. • Manage end-to-end feature release processes, ensuring operational excellence with alarms, monitoring, telemetry, documentation, and retrospective/RCA processes. • Balance short and long-term technical needs, producing secure, efficient, and maintainable code that meets industry standards. • Communicate technical designs and decisions clearly and effectively. • Develop automation tools to optimize day-to-day operations. • Master the internal ServiceNow environment, including database layers. • Provide technical leadership and mentorship to promote best practices. • Design, configure, and deploy new application modules, workflows, and catalog requests on ServiceNow. • Customize ServiceNow solutions, including screen tailoring, workflow administration, report setup, data imports, custom scripting, and integrations with third-party software. • Create and automate integrations using APIs and data integration processes between ServiceNow and other services. • Maintain Service Catalog Items and Knowledge Bases effectively. • Collaborate with IT Service Management Team and key stakeholders to understand and meet business requirements. • Architect integrations with LDAP, Single Sign-on, Mid server, Web-services, Email, and other technologies within ServiceNow. • Participate in scaling ServiceNow applications for future growth. • Perform technical configurations, maintenance, and housekeeping tasks. • Ensure application security and data integrity within ServiceNow. • Troubleshoot technical issues related to ServiceNow configuration. • Identify and implement opportunities for platform improvements. • Apply strategic thinking to design scalable solutions effectively.