This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kentro is seeking an accomplished Director, ServiceNow Platform Support to provide strategic leadership and operational oversight of our ServiceNow delivery portfolio at the Department of Veterans Affairs. This senior role sits above two core delivery teams — the Hardware Asset Management / Software Asset Management (HAM/SAM) program and the Platform & Maintenance team — and is accountable for overall delivery quality, client satisfaction, financial performance, and ServiceNow program growth at the VA. Reporting directly to the Senior Director of Operations and working in close collaboration with the VA engagement’s Project Manager(s), this leader will serve as the senior client-facing executive for ServiceNow at the VA — driving business process improvement, elevating technical maturity across delivery teams, and positioning Kentro as a long-term strategic partner to the VA. This role will also work in close partnership with Kentro’s ServiceNow practice leads and subject matter experts to ensure delivery teams are operating against leading practices and continuously improving both technically and operationally. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Employee must be willing and able to travel to headquarters or customer sites as needed to support the contract (estimated 10% travel). Responsibilities - Provide executive oversight of the VA ServiceNow program, ensuring both the HAM/SAM and Platform & Maintenance teams execute with quality, consistency, and alignment to contract objectives. - Drive adoption of ServiceNow leading practices, ITIL processes, and delivery standards across both teams, partnering with Kentro’s practice leads and SMEs to bring the latest platform knowledge to the engagement. - Serve as the senior escalation point for complex technical and operational challenges, making sound decisions that protect delivery outcomes and client relationships. - Support the Senior Director of Operations in defining and executing program OKRs, ensuring accountability and measurable performance across the engagement. - Lead business process improvement efforts in partnership with VA stakeholders — assessing current-state workflows, identifying gaps, and designing ServiceNow-enabled solutions that drive measurable operational improvement. - Drive the overall technical growth of the ServiceNow program at the VA, ensuring delivery teams are continuously upskilling, adopting new platform capabilities, and operating at a high level of technical maturity. - Develop and maintain a ServiceNow growth roadmap for the VA engagement, aligning platform evolution with VA mission priorities and surfacing opportunities for expanded platform value. - Serve as the senior ServiceNow delivery executive for VA stakeholders, maintaining strong relationships with COR/CO contacts and Program Office leadership and ensuring consistent alignment on priorities and performance. - Provide executive-level reporting on program health, risks, and improvement initiatives, and support development of a proactive customer engagement strategy that reinforces Kentro’s value to the VA. - Identify and surface on-contract growth opportunities, assisting the program in pursuing new work, scoping modifications, and positioning Kentro for recapture. - Lead and motivate the VA ServiceNow delivery team, setting clear direction for leads across both programs and fostering a culture of accountability, collaboration, and continuous improvement. - Oversee workforce planning, staffing strategy, labor mix management, and succession planning — advising on the role profiles and skills needed for each team to succeed while partnering with PM(s) on execution. - Identify and develop high-performing team members through mentorship, stretch opportunities, and targeted development programs. - Partner with the PMO to oversee operational budgets, ensure cost control, and manage resource allocation efficiently across both delivery teams, including labor mix and subcontract budget management. - Ensure operational compliance with all contract requirements, VA security obligations, and audit standards, and proactively identify and mitigate program risks with timely escalation as needed. - Work with the VP of VA ESOM, Senior Director of Operations and PMO to identify, scope, and develop contract modification requests and on-contract growth opportunities. Qualifications - Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred. - 10+ years of progressive IT services delivery experience, with at least 5 years in a director-level or senior program leadership role on federal contracts. - 5+ years of direct experience with the ServiceNow platform — including delivery oversight of ServiceNow programs in a federal government context. - Demonstrated experience with HAM/SAM, ITSM, or related ServiceNow modules and a working knowledge of IT Asset Management and IT Service Management best practices. - Proven ability to drive business process improvement in a federal IT environment, with experience translating client mission needs into platform solutions. - Proven track record leading federal IT contract delivery, with direct experience engaging and briefing SES-level (Senior Executive Service) government leadership and senior federal executives on program performance, strategy, and outcomes. - Strong knowledge of government contracting, PWS/SOW compliance, subcontract management, and the federal acquisition lifecycle; experience supporting federal clients on programs over $10M annually. - Experience overseeing multi-team delivery structures and managing or mentoring Project Managers. - Demonstrated experience supporting business development, proposal development, or recapture strategy on federal IT contracts, including identifying on-contract growth opportunities and contributing to pursuit activities. - Exceptional client engagement skills with a track record of building and sustaining relationships with federal government stakeholders. - High emotional intelligence and outstanding verbal and written communication skills; comfortable presenting to senior VA leadership. - Ability to identify, document, and escalate program risks with sound judgment and appropriate urgency. - Active PMP or equivalent certification. - US Citizenship OR Green Card. - Ability to obtain and maintain Public Trust clearance. Preferred - ServiceNow Certified System Administrator (CSA) or higher (e.g., CIS — HAM, SAM, ITSM). - Experience within VA IT programs, VA ESOM, or other large federal health or benefits agency environments. - ITIL Foundation certification or higher. Benefits - Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. - Education reimbursement for certifications, degrees, or professional development. - Flexibility for professional growth and networking opportunities. - Incorporation of fun into the workplace with activities such as happy hours, holiday events, fitness & wellness events, and annual celebrations. - Commitment to community involvement through charity galas/events. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

• Leads and manages multiple complex projects and teams across the continuum of care in all facets of healthcare operations • Creates project plans and facilitates project teams to complete process improvement projects • Utilizes Lean Six Sigma methodology to improve processes throughout the organization • Gathers data through time/motion studies, check sheets, electronic data pulls, online surveys and/or benchmarking other hospitals and organizations • Enters and analyzes data in various ways to determine trends and identify root causes • Converts data into usable format and dashboards for administration and management to make informed decisions and track process changes and performance • Develops creative solutions to problems associated with processes throughout the hospital; presents these solutions to appropriate staff, management, and administration • Works with organization leadership, specifically senior leadership and executive administration, to identify opportunities to improve efficiency, reduce costs, and improve job and/or customer satisfaction • Schedules meetings, compiles meeting minutes, tracks follow up actions, prepares project management documentation, develops reports and dashboards for milestones and report outs to customers • Develops communication, education, and training plans/materials on projects and process improvement tools/methodologies to be used for training and change management • Trains all levels of the organization in the effective application of process improvement tools and methodologies; facilitates project communication and change management; trains and mentors internal department employees • Leads functional areas and departments in review of all current and proposed projects for prioritization discussions with leadership

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Program Manager IV - Product Development Location Cleveland Facility Remote Location Department Market and Network Services MNS-Finance Job Code T33035 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details *To be considered for this role, candidates must reside in OH or FL.* Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As Program Manager IV, you will oversee the implementation and maintenance of your assigned area, ensuring efficiency and alignment with strategic goals. You will plan, develop, and maintain systems and procedures while serving as a liaison between your department and external communities, leading discussions with clinical and administrative leaders across the enterprise as well as with external partners. In this role, you will help shape strategy and develop or enhance the infrastructure that supports the ongoing maintenance of our product portfolio. The ideal candidate will have a high level of comfort with financial analysis, business planning, and working in environments of ambiguity. You will contribute to the development of innovative products and programs that build on the exceptional care provided by Cleveland Clinic, from supporting the organization’s transition to assuming more financial risk through bundled surgical programs to collaborating with payer partners to enhance population health capabilities with data-driven chronic disease management. A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m. with occasional needs to attend quarterly in-person meetings if travel/schedule permits. A caregiver who excels in this role will: - Develop, implement, manage, and maintain operational systems and activities. - Serve as a liaison with all levels of the organization and outside the community. - Facilitate implementation of staff wellness initiatives - Manage multiple projects with competing deadlines. - Allocate time to meet completion requirements. - Serve as a coach and mentor for other positions in the department. - Review and monitor adherence to Human Resources policies and corporate compliance procedures. Minimum qualifications for the ideal future caregiver include: - Bachelor's degree in business administration, Healthcare Administration, or related field and six years of experience in product development, project management, health care management, business development or related field - OR Master’s Degree and five years of related experience - Demonstrated team, leadership, organizational, financial management and problem-solving skills - Knowledge of statistical and financial analysis, primary research, and business plan development - Strong presentation, communication and training skills Preferred qualifications for the ideal future caregiver include: - Master’s degree - Healthcare experience - Knowledge of commercial and government insurance programs and employer benefit strategy - Medicare knowledge - Proven track record of achieving goals and milestones Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Data Center Program Controls will lead the strategic development and execution of Montera’s program controls function supporting a national portfolio of hyperscale data center developments across Tier 1 markets in the United States and select markets in Canada. The program includes one to three facilities per campus, ranging from 50 MW to 300+ MW IT per site. Reporting directly to the Chief Development Officer (CDO), this role is responsible for designing, implementing, and managing an integrated program controls framework that provides predictable outcomes across cost, schedule, risk, and commercial performance. The Director will establish standardized processes, systems, and performance metrics that enable informed decision-making and proactive management across the full project lifecycle—from early preconstruction and investment underwriting through project closeout. This role requires a strategic mindset paired with hands-on leadership to support a total planned program of 1.5–2.5 GW IT capacity across multiple hyperscale campuses, ensuring transparency, accountability, and continuous improvement across the development and delivery organization. Key Responsibilities and Deliverables - Strategic Program Controls Leadership - Develop and scale a comprehensive, repeatable program controls framework encompassing preconstruction, cost, schedule, risk, change, and contract management. - Partner with the Chief Development Officer and executive leadership to align program controls strategy with corporate growth, capital deployment, and risk objectives. - Establish governance, reporting cadence, and escalation protocols to ensure clear visibility into program performance. - Preconstruction & Planning Management - Lead program-level preconstruction planning, including development of baseline budgets, schedules, and execution plans in support of investment decisions and project approvals. - Support site selection and due diligence efforts by evaluating cost, schedule, and risk drivers and ensuring alignment with program standards. - Standardize preconstruction deliverables, assumptions, and handoff requirements to downstream delivery teams. - Cost Management & Financial Controls - Develop and manage program-level cost management standards, including budgeting, forecasting, cash flow, and variance analysis. - Oversee cost reporting accuracy and consistency across all projects, ensuring alignment between development, delivery, and finance teams. - Implement change management processes to track, evaluate, and approve cost impacts while maintaining budget integrity. - Schedule Management - Establish and maintain program-level scheduling standards, including master schedules, milestone tracking, and critical path analysis. - Oversee integration of project schedules into a consolidated program view to identify risks, dependencies, and opportunities. - Drive proactive schedule risk mitigation through trend analysis and corrective action planning. - KPI Development & Performance Reporting - Define, implement, and manage key performance indicators (KPIs), including both leading and lagging indicators, to measure cost, schedule, productivity, quality, and risk. - Develop executive-level dashboards and reporting tools that provide clear, actionable insights into program health. - Lead performance reviews with internal teams and external partners to drive accountability and continuous improvement. - Change & Contract Management - Establish standardized change management processes to evaluate scope, cost, and schedule impacts across the program. - Partner with legal, procurement, and delivery teams to support contract strategy, risk allocation, and compliance. - Monitor contract performance, claims exposure, and commercial risk across the portfolio. - Systems, Tools & Continuous Improvement - Lead selection, implementation, and optimization of program controls systems and tools (cost, schedule, reporting platforms). - Drive data quality, consistency, and integration across systems to support reliable analytics and decision-making. - Capture lessons learned and implement process improvements to enhance predictability and efficiency across future phases and projects. Qualifications - Bachelor’s degree in Construction Management, Engineering, Finance, Business, or related field (Master’s preferred). - 10+ years of progressive experience in program controls, project controls, or project management within large-scale infrastructure, data center, or mission-critical environments. - Demonstrated experience managing cost and schedule controls across multi-project, multi-market programs. - Strong expertise in preconstruction planning, cost management, scheduling, change management, and contract administration. - Proficiency in program controls and project management tools such as Primavera P6, MS Project, Procore, and cost management systems. - Exceptional analytical, communication, and stakeholder management skills. - Proven ability to build and lead high-performing teams and influence across organizational boundaries. Benefits - Comprehensive Health Coverage: We pay 90% of health premiums for employees and their dependents. - Generous Time Off: Up to 8 weeks of paid time off per year, including holidays, PTO, and sick time. - Financial Security: 401(k) plan with immediate eligibility, no vesting requirement, and employer match contributions up to 6%. - Recognition & Rewards: Annual bonus program to share in our success. - Extra Support: Remote work stipend plus phone allowance to help you stay connected.