This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement and a strategic advisor to VA leadership. The role ensures training and adoption approaches align to system configurations across deployments while facilitating executive workshops and supporting data-driven experience strategy initiatives. Remote work is acceptable with flexibility to go into the office based on client’s request. - Lead role-based curriculum strategy for Agents, Supervisors, Workforce Managers, and Quality Analysts. - Ensure curriculum aligns to production configurations across deployment waves. - Provide instruction on dashboard configuration and performance analytics capabilities. - Support train-the-trainer sessions to build internal VA instructional capacity. - Support post-go-live stabilization activities including targeted microlearning interventions. - Advise on feature enablement including omnichannel, CRM integration, AI-enabled tools, and automation capabilities. - Identify, gather, and analyze quantitative and qualitative data to inform adoption strategy. - Facilitate executive workshops including maturity model assessments and operating model alignment sessions. - Analyze operational metrics such as AHT, FCR, ACW, and adherence to assess adoption maturity. - Collaborate with cross-functional teams to align strategy and execution. - Serve as escalation point for complex enablement and adoption issues. Qualifications - Bachelor’s Degree in related field or equivalent experience. - 7+ years of experience in contact center modernization, strategy consulting, or enterprise enablement. - 3+ years hands-on experience with Genesys Cloud CX or comparable platform. - Experience facilitating executive workshops and client-facing sessions. - Strong data analysis skills and ability to interpret operational performance metrics. - Excellent written and verbal communication skills. Requirements - Preferred experience supporting Veterans Affairs (VA) or other federal agencies. - Experience with CX strategy development. - Experience conducting maturity assessments or operating model transformation workshops. - Experience supporting omnichannel engagement, CRM integrations, and AI-enabled service delivery. - Experience with Power BI or similar analytics tools. - Certification in Human-Centered Design or Change Management. Benefits - Target Salary Range: $175,000 - 225,000 Disclaimer The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

• Will serve as an IBM MQ Administrator • Responsible for the monitoring, maintenance, and customisation of MQ systems. • Responsible for evaluation, installation, and migration of new versions of MQ software • Analyze and tune MQ performance • Perform MQ problem analysis and provide technical assistance • Develop process and procedures related to MQ’s security, administration, recovery, chargeback, and automation. • Work with application teams to implement messaging solutions to support Enterprise Messaging architecture. • Create and provide daily status reports to the Systems Integration team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a Principal Architect or Resident Solutions Architect to join their Professional Services team. This is a highly technical, hands-on role for someone who can operate at the deepest levels of data architecture while communicating clearly and confidently with enterprise clients. The focus is on Databricks and Snowflake, and prior professional services experience at either platform, or a comparable data technology company, is a strong differentiator. As a Principal Architect / Resident Solutions Architect, you will lead client engagements focused on their most complex big data and AI challenges. Working across Databricks and Snowflake, helping clients determine the right platform for their needs, you will own the full arc of delivery: from architecture design through build, deployment, and adoption, while acting as a trusted advisor to engineering teams and executive stakeholders alike. This is a client-facing role. You will report to the Regional Manager/Lead and collaborate closely with engagement managers, project leads, and platform technical teams to deliver outcomes that matter. What You'll Do - Lead Client Engagements - Architect and deploy enterprise-scale data solutions on Databricks and/or Snowflake, including end-to-end design, build, and production deployment - Advise clients on platform selection, evaluating Databricks vs. Snowflake based on workload type, cost, and organizational fit - Partner with engagement managers to scope professional services work and define project success criteria - Guide strategic enterprise clients through transformational data projects and third-party migrations - Serve as the primary technical point of contact for senior stakeholders, translating business goals into architectural decisions - Drive Technical Excellence - Design and implement reference architectures, best-practice guides, and reusable frameworks across Databricks and Snowflake environments - Implement enterprise-grade governance and security, including Unity Catalog on Databricks, and Snowflake's RBAC and data sharing frameworks - Audit and tune Spark clusters, SQL warehouses, and Snowflake virtual warehouses for performance and cloud cost efficiency - Lead the adoption of Generative AI, MLOps workflows, and ML-based solutions across both platforms - Bootstrap or build out customer projects to accelerate platform adoption and time-to-value - Collaborate & Deliver - Work with Engineering and Customer Support to surface product feedback and drive rapid resolution of engagement-specific issues - Provide escalated technical support for customer operational challenges - Maintain clear project documentation and communicate technical decisions to both technical and non-technical audiences Qualifications - 8+ years in data engineering, data platforms, or analytics architecture - 4+ years of hands-on experience delivering enterprise-scale solutions on Databricks and/or Snowflake - Prior experience in a professional services or consulting role at Databricks, Snowflake, or a comparable data platform company is strongly preferred - Strong proficiency with Apache Spark, Delta Lake, and PySpark or Scala (Databricks track) and/or Snowflake SQL, Snowpark, and data sharing features (Snowflake track) - Deep experience with Medallion architecture (Bronze/Silver/Gold) and data modeling (Data Vault, Star Schema) - Strong cloud fluency across two or more platforms (AWS, Azure, GCP), with deep expertise in at least one - Proficiency with CI/CD pipelines and Infrastructure-as-Code tools (Terraform, Jenkins, GitHub Actions) - Working knowledge of MLOps and production ML deployment patterns - Bachelor's degree from a U.S.-based institution preferred, to support alignment with client culture and business environment Soft Skills & Delivery - Must be comfortable working directly with clients, presenting, advising, and communicating confidently in both technical and business conversations - Proven ability to manage project scope, timelines, and client expectations - Exceptional communication skills, able to explain complex architectural decisions to non-technical stakeholders - Experience navigating client relationships, including managing ambiguity and resolving conflicts professionally - Strong documentation and whiteboarding skills Bonus Points - Databricks Solutions Architect Professional certification or Databricks Champion status - Snowflake SnowPro Advanced: Architect certification - BS/MS in Computer Science, Data Science, or equivalent experience Compensation - Salary $150,000-$200,000, DOE - Health, Dental, Vision

• Lead technical discovery with prospects to understand their architecture, challenges, and success criteria. • Design solution architectures across SCM, CI/CD, ticketing, registries, and identity systems. • Deliver compelling demos and proof-of-value (POV) engagements that connect features to tangible outcomes like reduced risk and improved developer velocity. • Build ROI and risk models that clearly quantify Apiiro’s business value. • Partner with Sales to drive the technical win and accelerate the sales cycle. • Collaborate with Customer Success to ensure smooth handoffs and early customer success post-sale. • Support security and compliance reviews, helping customers understand data handling, encryption, and alignment with frameworks. • Provide competitive insights and deal strategy, articulating Apiiro’s unique differentiation in the ASPM market. • Document and share learnings through reusable templates, demo assets, and feedback loops with Product and Engineering.