This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success organization helps SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with customers’ operational leadership, communicating the value of our services in the context of customers’ business objectives with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. As the Manager of the Implementation team, you lead a high caliber team of implementation professionals responsible for the overall implementation, project management and relationship management of SmithRx customers for a successful onboarding to our solution. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for our client’s leadership. The Customer Success organization begins involvement with their clients at implementation kick-off and develops and executes the project planning for new clients and changes with existing clients, orchestrating the involvement of additional SmithRx teams to ensure the client is achieving its stated business goals. - Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation. - Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations. - Ensures that implementations are completed on time, within budget, and meet client expectations. - Provides input to strategic decisions that affect the implementation processes and team members. - Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training. - Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures. - Accountable for customer satisfaction of the client implementation. - Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support. - Maintain a comprehensive understanding of business challenges faced by customers. - Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary. - 10% travel may be required. Qualifications - Bachelor’s degree required - Requires 5+ years of managerial experience - Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously - Requires previous experience within healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA) - Ability to work independently as well as part of an extended, cross-functional team - Conflict resolution skills - Empathetic communicator with a consultative approach, able to see things from other person's point of view - Robust analytical skills; advanced skills in Microsoft Excel and ability to work in different systems simultaneously - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments - Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - 12 Paid Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Consultant supports the commercialization of software products by assisting the business with new client implementations, which include application build, timeline and budget monitoring, end-user training, and stabilization check-ins. The Implementation Consultant leads with a Customer Service attitude to generate early satisfaction with the software products. - Lead customers through the software implementation lifecycle, including planning, configuration, data migration, testing, training, and project close. - Review and interpret executed statements of work to develop implementation plans and timelines. - Maintain project documentation, including timelines, meeting notes, and configuration records. - Guide customers through application configuration, security setup, and workflow alignment. - Process, validate, and reconcile system data during data load and testing phases. - Troubleshoot configuration and customization requests in collaboration with development teams. - Facilitate end-user training and support system adoption. - Obtain customer sign-off at key milestones to confirm system configuration meets expectations. - Document user feedback and provide insights to product teams for future enhancements. - Partner with Customer Success Managers to ensure a smooth transition to post-implementation support. - Manage multiple concurrent implementation projects and prioritize work effectively. - Collaborate with cross-functional teams, including Product, Development, and Customer Success. - Participate in department initiatives and special projects as assigned. - Provide feedback to improve implementation materials, documentation, and processes. - Complete assigned product support rotations through the Help Desk platform. - Continue developing technical and implementation skills with guidance from senior team members. Qualifications - Bachelor’s degree or equivalent experience. - Intermediate experience with Microsoft Suite including Excel, PowerPoint, Outlook. - Minimum 2 years of supporting software implementations and data management initiatives or equivalent experience. - Ability to learn complex health care financial and operational concepts. - Project leadership and internal/external stakeholder collaboration experience. - Strong analytical, critical thinking, and problem-solving skills in data analytics. - Excellent written and verbal communication skills with the ability to translate business needs to cross-functional teams. - Ability to work both independently and collaboratively while managing priorities in a fast-paced, evolving environment. - Exceptional customer service orientation and strong emotional intelligence. - Intermediate familiarity with Azure and development team workflows. - Knowledge of the health care industry. Requirements - Advanced experience with Excel and Oracle BI. - Experience with project management tools (SmartSheets, Notion, etc.) and software implementation. - Experience managing and analyzing large datasets with emphasis on data management concepts and related technology tools. - Advanced knowledge of the health care industry and clinical education. Benefits - Competitive total compensation package. - Medical and dental coverage at no premium cost for employees. - 401(k) and profit-sharing retirement plans. - Flexible spending accounts. - Paid time off (PTO). - Company-paid holidays. - Gender-neutral parental leave. - Bereavement and pet leave. - Continuing education and professional accreditation sponsorship. - Life and AD&D insurance. - Short- and long-term disability. - Employee assistance program. - Mental health support program. - Additional perks. Company Description Clinician Nexus enables health care organizations to build thriving clinician teams with industry-leading technology products, workforce and compensation analytics, and automated workflow solutions. Backed by extensive technical expertise and industry-leading data, we deliver innovative approaches to help clients plan, educate, and engage their clinical workforce at every stage of the lifecycle. We are committed to providing our clients with outstanding guidance and support as they work to shape the future of health care.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. About the Role In this high impact client-facing role, you will be responsible for implementing our clients, ensuring they launch on time and our programs successfully get in the hands of members. In this fast-paced role, you will own the client implementation process from end-to-end, coordinating with internal and external stakeholders throughout and ensuring the implementation is completed within the established timeline and all requirements are met. You'll be responsible for managing multiple client implementations at once, so strong project management and organizational skills are key. The ideal candidate has at least 2-3 years of implementation experience with a combination of strong project management skills and excellent communication. We are looking for an individual who can expertly balance client needs with internal resources to drive high customer satisfaction with timely completion of deliverables. This person should have a keen eye for process improvement and identifying efficiencies to support scaling of the team. What You'll Accomplish - Implementation management: Ensure 100% of new employer clients are launched on the originally agreed upon date, error free and with high client satisfaction (4.5/5). Ensure 100% of eligibility, billing, and/or reporting integrations are completed on time. As needed, support successful partner implementations working cross-functionally with the Health Services and Partnerships teams. - Process improvement: Provide strategic insights to leadership to inform implementation best practices and ensure processes are optimized for effectiveness, efficiency and consistency. - Operations Management: Manage ongoing workflows that are critical to long-term client success, including but not limited to eligibility, billing, and data-sharing. Oversee the ongoing management of integrations and ensure files are refreshed when appropriate. Basic Qualifications - Relationship-building: Easily build relationships with others, including clients, partners, and internal colleagues. Effectively work with all levels with a client and partner organization. - Project management: Ability to manage multiple client implementations and projects in parallel, keeping all internal and external stakeholders aligned on key milestones and timelines. Minimizes careless errors with deliverables. - Product knowledge: Demonstrated subject matter expertise on our product and processes, with an ability to quickly learn new ones. Able to confidently answer questions and present solutions to clients. - Business acumen: Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful implementations. Preferred Qualifications - Experience at a high-growth company - Data integration proficiency, advanced Excel knowledge and skills - Account management - CRM & Project Management tools experience Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. For this position, our salary ranges are listed below: Tier 2: CA, CT (ex NYC radius), Boston Radius, Chicago Radius, DC Radius, Houston Radius, NJ (ex NYC radius): $89,792.00-$134,688.00 Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA: $81,984.00- $122,976.00 Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY:$74,176.00 - $111,264.00 About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Who is Aiwyn and what do we do? Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors like Bessemer, KKR, and Revolution, we’re one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology—and we’re doing it with world-class people, processes, and products. What will you do in this role? At Aiwyn, our Implementation team is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners as we work to 1) onboard and educate new firms in using our software modules, 2) advise firms on best operational practices when using Aiwyn’s software, 3) provide the customer a transparent, supported experience as they go-live with our products. In this role, you will primarily be working with representatives from our customer firms to manage the Implementation process, acting as the primary lead for interfacing with customers throughout implementation, configuring their system based on their chosen specifications, training the firms on what to expect from the experience of using our software and testing the data flowing through our software. You will also be integral in designing and refining our standard operating procedures as well as contributing and leading internal development and improvement projects. What will your day-to-day responsibilities look like? - Managing multiple Implementations at once - Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation - Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%) - Manage activities, timelines, and dependencies for internal and external sharing ClickUp using our implementation project-management system. - Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software. - Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve. The ideal candidate for this role: - Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience - Has a deep-rooted passion for problem-solving and yearns for customer delight - Can take initiative and drive progress, even when all the answers are not yet in front of them - Has strong written and verbal communication skills with the ability to take complex situations and explain them simply. - Has previous experience with customer-facing Project Management, Onboarding, and Implementation - Is highly proficient in English, with excellent written grammar and spelling. - Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO) Preferable experience also includes: - Experience working in the accounting firm industry - Experience with ClickUp Work Management Software - Experience working with Hubspot and Jira Benefits and Perks - The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. Other benefits include: - Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. - Remote, work-from-anywhere culture - Flexible PTO - World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. - Stock options - every Full Time Employee has ownership in Aiwyn's future and success. - 401(k) matching Our Values: - Relentless by Design - Owners not Renters - Trust at the Core Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa