• Conduct a comprehensive audit of current growth operations (prospect research, pitch decks, deal stages, handoffs, NDA/pricing flows, etc.). • Deliver a prioritized roadmap that separates quick wins from longer-term investments. • Triage and remove the highest-impact operational pain points. • Design and operationalize playbooks to enable prospect research, discovery, strategic pricing, etc. • Establish operating procedures to standardize pre-meeting preparation, proposals, pricing guardrails and NDA workflow. • Create reusable enablement assets (starter pitch decks, SOW templates, proposal checklists). • In partnership with Head of Growth, assess tooling needs for optimizing the growth motion. • Define and implement SLAs and escalation rules (e.g., NDA turnaround, pricing approvals, deck readiness). • Instrument KPIs that link process adherence to outcomes (win rate, time-to-proposal, deal velocity) and report monthly. • Partner with Legal, Finance and Product to operationalize contract/pricing flows and reduce friction.

• Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency. • Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes. • Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience. • Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services. • Ensure operational practices align with clinical best practices and regulatory requirements. • Oversee center leaders and operations managers; coach and develop high-performing teams. • Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.

• Will own Quote-to-Order processes • Responsible to create and update sales quotes • Will assist sales with Licensing and Pricing strategies in Excel • Receive and Process orders • Coordinate and assist with Partner transactions (Global Footprints, DLT) • Will ensure Order Accuracy • Resolve rejected orders, working with Finance, Sales, and/or Customers as needed • Will send order confirmation communications to customers • Will support Senior Leader special projects or initiatives

• Own day-to-day operational oversight of pharmacovigilance activities across global clinical trials • Ensure regulatory compliance, inspection readiness, and data quality in a GxP environment • Build and manage PV vendor oversight models that scale into commercial operations • Play a key role in the clinical-to-commercial transition, supporting post-marketing PV readiness • Partner closely with Clinical Operations, Clinical Development, Regulatory, Medical, Biostatistics, and Quality