• Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency. • Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes. • Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience. • Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services. • Ensure operational practices align with clinical best practices and regulatory requirements. • Oversee center leaders and operations managers; coach and develop high-performing teams. • Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.

• Will own Quote-to-Order processes • Responsible to create and update sales quotes • Will assist sales with Licensing and Pricing strategies in Excel • Receive and Process orders • Coordinate and assist with Partner transactions (Global Footprints, DLT) • Will ensure Order Accuracy • Resolve rejected orders, working with Finance, Sales, and/or Customers as needed • Will send order confirmation communications to customers • Will support Senior Leader special projects or initiatives

• Own day-to-day operational oversight of pharmacovigilance activities across global clinical trials • Ensure regulatory compliance, inspection readiness, and data quality in a GxP environment • Build and manage PV vendor oversight models that scale into commercial operations • Play a key role in the clinical-to-commercial transition, supporting post-marketing PV readiness • Partner closely with Clinical Operations, Clinical Development, Regulatory, Medical, Biostatistics, and Quality

• Support in setting up student logistics of calendars, team Google Drive folders and materials, and forms • Check Zoom reports and record classroom attendance • Review course feedback, student weekly surveys, and staff surveys to identify ways to improve – both in real-time and for future sessions – and to refine how we coach teams and companies and deliver actionable reports • Manage mentor network: Ensure teams are properly supported by mentor network through setting up and facilitating mock board and/or mentor meetings • Monitor the course platform for student submissions and ensure follow up with students as needed in a timely basis • Manage Fillout to support daily operations and submit a report of students who are “at-risk” to the Student Experience Lead daily • Submit daily warning, probation, and removal lists of students to the Program Manager • Manage Demo Day planning and day-of logistics • Provide live technical support as needed for our platforms including but not limited to Zoom, Google Suite, and assignment submissions via Google Classroom • Additional support as needed