• Build and lead a high-performing Data and Analytics Engineering function operating effectively across three time zones, with clear ownership, pace, and accountability • Design and evolve a scalable, resilient data platform that underpins trusted reporting, analytics, and AI use cases across the business • Set and execute a clear data platform strategy and roadmap that aligns to business priorities and unlocks measurable value • Enable AI-powered, self-service analytics so teams can answer their own questions quickly, confidently, and without bottlenecks • Dramatically improve data reliability, performance, and trust, making data a dependable foundation for decision-making • Reduce analytics backlog by improving tooling, data models, and ways of working, shifting the team from reactive delivery to proactive enablement • Act as a strategic partner to Product, Engineering, Finance, Marketing, and Operations, translating business needs into durable data solutions • Communicate progress, risks, and trade-offs clearly to senior stakeholders, enabling informed decisions and timely course-correction • Create a culture of ownership, pragmatism, and delivery, where teams take responsibility for outcomes and ship meaningful improvements consistently

• Leading continuous improvement initiatives across the MEA Region to enhance operational performance and promote lean management principles • Developing and implementing a robust lean framework to ensure consistent and effective deployment of lean practices aligned with global best practices • Contributing to the creation and execution of lean vision, strategy, policies, and procedures to drive operational excellence • Organizing and facilitating training programs to build a strong understanding of lean management, operational excellence, and continuous improvement among regional teams • Collaborating with each entity to establish, monitor, and report on their continuous improvement roadmaps, aligned with their priorities and strategies • Ensuring continuous improvement projects are strategically aligned and work closely with key stakeholders • Providing support and guidance to participants across the MEA region for the successful deployment of improvement initiatives • Conducting business processes and statistical analyses to identify and evaluate ongoing and potential improvement opportunities • Visiting regional plants, analyzing current conditions, collecting data, and proposing effective solutions to address identified issues • Performing root cause analysis to resolve problems detected or reported by the MEA region plants • Identifying business improvement opportunities for MEA region subsidiaries, developing projects and action plans, and presenting them to management • Managing and supporting the Factory 4.0 Regional Project Executive and Automation Leader, ensuring alignment with the regional industrial strategy • Oversseeing the regional "Factory 4.0" roadmap deployment, ensuring the proposed technological solutions serve the lean efficiency goals

• Serve as the primary technical authority for customer environments across Kubernetes, OpenStack, Linux, networking, storage, and security. • Provide L2-level troubleshooting and technical guidance across compute, control plane, networking, and storage layers. • Diagnose complex failures across OpenStack and Kubernetes components. • Guide customers through upgrades, lifecycle management, capacity planning, and architecture best practices. • Ensure customer issues are resolved within defined SLAs with minimal business impact. • Maintain greater than 95% CSAT across assigned accounts. • Conduct proactive platform reviews and drive root cause elimination for recurring issues. • Lead P1/P0 escalations, war rooms, and cross-functional incident response. • Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle. • Conduct recurring platform health reviews and risk assessments. • Drive modernization initiatives and adoption of MKE, MCR, k0rdent, and related Mirantis technologies.

• Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements • Oversee and support site supervisors, team leads, and managers to ensure effective and efficient operations • Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met • Identify and address gaps and opportunities in operating standards to enhance client satisfaction • Facilitate regular team meetings to ensure alignment on goals and objectives and address any issues or concerns • Foster a culture of continuous improvement, encouraging innovation and efficiency in operations • Ensure compliance with all company policies and regulatory requirements • Manage budgeting and forecasting processes, ensuring financial targets are met • Provide leadership, development, and mentoring to the site team, enhancing their skills and career growth • Ensure the implementation of health and safety policies to create a safe working environment for all employees • Manage conflict resolution and address any issues or grievances promptly and effectively • Identify new opportunities to market and sell new products and services within existing clients or to new clients • Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.