• Leading continuous improvement initiatives across the MEA Region to enhance operational performance and promote lean management principles • Developing and implementing a robust lean framework to ensure consistent and effective deployment of lean practices aligned with global best practices • Contributing to the creation and execution of lean vision, strategy, policies, and procedures to drive operational excellence • Organizing and facilitating training programs to build a strong understanding of lean management, operational excellence, and continuous improvement among regional teams • Collaborating with each entity to establish, monitor, and report on their continuous improvement roadmaps, aligned with their priorities and strategies • Ensuring continuous improvement projects are strategically aligned and work closely with key stakeholders • Providing support and guidance to participants across the MEA region for the successful deployment of improvement initiatives • Conducting business processes and statistical analyses to identify and evaluate ongoing and potential improvement opportunities • Visiting regional plants, analyzing current conditions, collecting data, and proposing effective solutions to address identified issues • Performing root cause analysis to resolve problems detected or reported by the MEA region plants • Identifying business improvement opportunities for MEA region subsidiaries, developing projects and action plans, and presenting them to management • Managing and supporting the Factory 4.0 Regional Project Executive and Automation Leader, ensuring alignment with the regional industrial strategy • Oversseeing the regional "Factory 4.0" roadmap deployment, ensuring the proposed technological solutions serve the lean efficiency goals

• Serve as the primary technical authority for customer environments across Kubernetes, OpenStack, Linux, networking, storage, and security. • Provide L2-level troubleshooting and technical guidance across compute, control plane, networking, and storage layers. • Diagnose complex failures across OpenStack and Kubernetes components. • Guide customers through upgrades, lifecycle management, capacity planning, and architecture best practices. • Ensure customer issues are resolved within defined SLAs with minimal business impact. • Maintain greater than 95% CSAT across assigned accounts. • Conduct proactive platform reviews and drive root cause elimination for recurring issues. • Lead P1/P0 escalations, war rooms, and cross-functional incident response. • Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle. • Conduct recurring platform health reviews and risk assessments. • Drive modernization initiatives and adoption of MKE, MCR, k0rdent, and related Mirantis technologies.

• Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements • Oversee and support site supervisors, team leads, and managers to ensure effective and efficient operations • Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met • Identify and address gaps and opportunities in operating standards to enhance client satisfaction • Facilitate regular team meetings to ensure alignment on goals and objectives and address any issues or concerns • Foster a culture of continuous improvement, encouraging innovation and efficiency in operations • Ensure compliance with all company policies and regulatory requirements • Manage budgeting and forecasting processes, ensuring financial targets are met • Provide leadership, development, and mentoring to the site team, enhancing their skills and career growth • Ensure the implementation of health and safety policies to create a safe working environment for all employees • Manage conflict resolution and address any issues or grievances promptly and effectively • Identify new opportunities to market and sell new products and services within existing clients or to new clients • Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.

• Manages multiple projects of varying scope and complexity. • Drafts, generates, negotiates, interprets and manages complex contract documents, in accordance with internal and external customer schedules and requests, to ensure these documents properly reflect business objectives. • Coordinates inputs from the Commodity Team, Engineering, Legal, Procurement, etc. to structure contracts in compliance with company policies. • Reviews and interprets supplier redlines/objections to RTX Terms and Conditions and negotiates appropriate contract language to maintain manageable legal risk for the company. • Analyzes contracts to ensure compliance to company policies, government and commercial specifications and other requirements. • Utilizes legal resources and other subject matter experts to ensure all levels of risk are recognized and subsequently addressed through development of negotiated contract terms and conditions. • Prepares approval requests to the team leader to ensure that contracts are within negotiated and agreed-upon legal parameters. • Coaches, mentors and cross-trains junior professionals and may review their work to ensure output is of quality and in accordance with business objectives • Assists leadership on training employees to ensure understanding of and adherence to contract law related to the business and technology transactions. • Advises and assists with team macroplanning activities and proposes/develops/implements strategies to improve current processes, policies, and standards related to contract management. • Works with the Law Group to understand and communicate contract legal matters to the Indirect Supply Chain organization. • Maintains historical legal approval records. • Communicates with executive leadership regarding contractual matters of significance to the organization. • Must be willing and able to travel up to 10% of the time