Employment Hero

Role Description The Sales Enablement Team Lead is a people leader and senior individual contributor responsible for driving the effectiveness and impact of Sales Enablement across Direct and Partner sales channels in their region. Operating in a player–coach model, this role combines hands-on enablement delivery with accountability for the prioritisation, quality, and outcomes of a team of Sales Enablement Specialists. The Team Lead ensures enablement programs, training, and resources are tightly aligned to regional commercial priorities and deliver measurable improvements in sales productivity, conversion, and ramp time. Success in this role is measured through tangible improvements in sales performance, including (but not limited to): - New hire time to productivity - Conversion rates across SDR and AE funnels - Sales efficiency and consistency across Direct and Partner channels Qualifications - Experience in a Sales Enablement, Sales Training, or Sales Leadership role within a SaaS or high-growth environment. - Strong understanding of B2B sales motions across SDR, AE, and Partner teams. - Demonstrated success improving sales performance through enablement interventions. - Experience coaching and developing sales teams or enablement practitioners. Requirements - Commercially driven, with a clear focus on revenue impact and sales effectiveness. - Confident operating at both strategic and tactical levels in a fast-paced environment. - Strong stakeholder management skills and the ability to influence without formal authority. - Data-informed decision-maker who can diagnose issues and prioritise effectively. - Highly organised, detail-oriented, and process-driven. - Autonomous, proactive, and comfortable making decisions with imperfect information. - Consistent demonstration of The EH Way and Employment Hero values. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge, and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities. - Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026. - We’re AI-first, so you may meet some of our AI tools early in the process.

Title: Sales Development Representative – Outbound – Remote Location: Sydney, New South Wales 2000, Australia Department: Sales – SDR team Job Description: Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. - We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission - We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale - We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission - We Live by Our Values – we role model our values 100% of the time - We Expect High Performance – we set a high standard and we’re not satisfied with being average This role Kickstart your sales career: $80k base, $137.6k OTE, 140%+ achievable. As an Outbound Sales Development Representative, you’ll be working with our ANZ sales team and will be instrumental in shaping the growth of qualified leads and sales opportunities, directly contributing to our BHAG of revolutionising workforce management at Employment Hero. This role can be based anywhere in Australia. Your key focus areas will be: - Generating new sales opportunities through outbound cold calls, emails, and lead follow-ups. - Achieving and exceeding sales targets, contributing to the company’s continued growth. - Identifying and qualifying key decision-makers within prospects, setting the foundation for future sales. - Collaborating with Account Executives to ensure smooth handover of high-potential leads for further development and closure. This will include: - Source new sales opportunities through lead follow-up, outbound cold calls and emails - Understand customer needs and requirements through discovery calls - Route promising opportunities to the appropriate Account Executives for further development and closure - Dive into account research, identifying key decision-makers and sparking their interest - Maintain and grow your prospect database within your assigned segment - Collaborate on performing engaging online demos to prospects as needed Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: - 1+ years of proven high volume outbound sales experience (B2B) - Experience with tools like Sales LinkedIn Navigator, Lusha, ZoomInfo and Outreach - Track record of over-achieving on targets - Strong phone presence and demonstrated resilience to be on the phone all day - Excellent verbal and written communication skills - Strong listening and presentation skills - Ability to multi-task, prioritise and manage time effectively What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means: - You will work remotely, with the flexibility to own your time and impact - You will access cutting-edge tools to amplify your work, knowledge and outputs - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies - You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Role Description Our Implementations Teams are responsible for implementing the Employment Hero platform with our high-value customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers' needs within the Employment Hero platform. As a SaaS Implementations Project Manager, you will be the primary contact point for high value customers during implementations, which means you will be responsible for: - Project time, cost, quality, and customer satisfaction. - Working with Implementation Specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers. Your key focus areas will be: - Managing multiple software implementation projects for our high value customers (20-30 projects). - Managing the customer’s journey from the completion of sale, to system go-live, and business as usual. - Leading the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner. This will include the following: - Managing customer communications. - Ensuring that issues are swiftly resolved. - Effective and efficient utilisation of resources. - Executing project management fundamentals. - Ensuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current. - Constantly reviewing and improving our delivery processes. Qualifications - 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers. - 3+ years managing a portfolio of projects (up to 50 at any one time). - Project Management qualification is highly desirable. - Experience with HR and Payroll is highly desirable but not essential. - Process innovation and improvement experience. - High level of written and verbal communication including stakeholder engagement and stakeholder management. - Effective and efficient utilisation of resources. - Strong time management and schedule management skills. - Attention to detail with exceptional risk management skills. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll also have access to a wide range of benefits that includes a WFH office expense budget, and outstanding learning & development opportunities. - We’re AI-first, so you may meet some of our AI tools early in the process.

Role Description The Team Lead is responsible for leading and developing a regional team of Implementation Consultants and Coordinators to deliver high quality, on-time onboarding of Employment Hero’s software solutions. You will ensure consistent delivery excellence across HR, Payroll, and other modules while driving operational efficiency and exceptional customer experiences. - Act as a frontline people leader overseeing day to day workload management, escalations, quality assurance, and team performance. - Serve as the strategic bridge between Consultants, Project Managers, Services Professionals, Product, and CX leadership. - Ensure seamless software implementation outcomes and delivery excellence across your designated region. - Accountable for the overall operational performance and professional development of a high performing designated team. - Champion continuous improvement in advanced stakeholder engagement and technical proficiency while fostering a proactive team culture. - Manage team capacity, project allocations, and day-to-day workflows to ensure no single points of failure. - Oversee the quality, accuracy, and progress of implementation activities, including configuration, training, and documentation. - Act as the primary escalation point for complex technical, process, and commercial issues, liaising directly with customers when required. - Collaborate with cross-functional teams such as Sales, Support, and Product to ensure seamless end-to-end delivery. - Directly manage and monitor KPIs aligned with functional and organisational goals, using data to highlight trends and risks. - Lead the adoption of new tools, AI-driven efficiencies, and Async-first workflows to reduce time to value for customers. - Identify expansion and advocacy opportunities by partnering with Sales and Customer Success teams. - Conduct regular project health reviews and retrospectives to mitigate risks and improve scalable assets. Qualifications - Experience in SaaS implementations, professional services, onboarding, or customer delivery roles (Payroll experience highly regarded, but not required). - Proven track record in driving and managing successful project based teams in a high growth tech environment. - Experience managing delivery workflows in a portfolio/queue model, including capacity allocation and utilisation discipline. - Strong project and time management skills, including risk tracking, dependency tracking, and prioritisation across competing deadlines. - Data driven operational capability with the ability to use KPIs and dashboards to forecast risk and improve throughput. - Expertise in delivery tooling such as CRM/PSA, project plans, and ticketing systems. - Demonstrated success lifting delivery standards through playbooks, templates, and consistent governance. - Ability to coach, develop, and performance manage team members to lift capability and customer outcomes. - Exceptional communication skills to manage stakeholders proactively and set expectations early. - A pragmatic problem solving mindset with a focus on root causes and preventing repeat issues. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll also have access to a wide range of benefits that includes a WFH office expense budget, and outstanding learning & development opportunities. - We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

Role Description Search is changing faster than it ever has. AI Overviews, ChatGPT, Perplexity, and generative answers are reshaping how people find information — and how brands win or lose visibility. At Employment Hero, we’re not watching that shift from the sidelines. We’re hiring an SEO Specialist who takes genuine ownership of organic performance across four markets, someone who thinks commercially, works autonomously, and leads execution across people and platforms, not just tools. You understand that getting a brand cited in an AI-generated answer is becoming just as strategic as ranking #1 on Google, and you’ve already started thinking about how to get there. This is a hands-on, multi-region role covering Australia, New Zealand, the UK, and Canada. You’ll work closely with our Global SEO Lead to execute and evolve our global organic strategy, spanning technical SEO, content, link building, and GEO, and help shape how Employment Hero shows up across both traditional and AI-driven search surfaces. If you’ve built Claude workflows that replaced hours of manual work, check Perplexity to see how your brand is described, and can connect organic traffic to pipeline — this role was written for you. - Run technical SEO audits across Employment Hero’s websites, own the fix pipeline, and manage freelancers and suppliers to get changes shipped. - Monitor GA4, GSC, Ahrefs, and SEMrush for traffic fluctuations and strategic signals — and translate algorithm updates and AI search shifts into actionable strategy. - Write research-backed content briefs for internal writers, leading keyword research, content gap analysis, and topical authority building across the content and brand team. - Build and optimise landing pages with design and CRO, balancing UX, conversion performance, and on-page SEO. - Lead backlink outreach end-to-end: prospecting, editor relationships, link reclamation, and guest post quality control. - Own Employment Hero’s GEO programme — tracking citation share across ChatGPT, Perplexity, and Google AI Overviews using tools like Profound or Otterly, and applying entity optimisation and content structure to move the needle. - Build repeatable AI-powered workflows using Claude, ChatGPT, Gemini, and others to automate audits, keyword clustering, brief generation, and reporting — daily use, not occasional experimentation. - Report on commercial impact (pipeline and revenue, not just traffic), contribute to weekly and monthly SEO reporting, and help make the function more scalable through smart tooling and process design. Qualifications - 3–5 years in a dedicated SEO role — agency, B2B SaaS, or marketplace background preferred. - Proven organic results you can walk through with specifics: traffic, rankings, and pipeline or revenue impact. - Strong technical foundations across crawlability, site architecture, Core Web Vitals, schema, and log file analysis. - Fluent in Ahrefs, GSC, GA4, Screaming Frog, and SEMrush. - Experience coordinating link building campaigns and managing freelancers or suppliers to get execution done — not just running platforms solo. - Daily, habitual use of AI tools (Claude, ChatGPT, Gemini, or similar) — this is a qualifying criterion; at least one repeatable AI-powered workflow you’ve built and can demonstrate. - Able to report on organic performance in commercial terms: pipeline contribution and revenue influence, not just traffic and rankings. - Clear communicator who can brief a writer, present data to a stakeholder, and explain algorithm changes to a non-technical team — and self-directed enough to own your output in a remote-first environment. Benefits - Work remotely, with the flexibility to own your time and impact. - Access cutting-edge tools to amplify your work, knowledge, and outputs. - Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - Own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - Access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities. - Annual Global Gathering — so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026.

Role Description Kickstart your sales career: $72k base, $128,640 OTE uncapped, 140%+ achievable. As an Inbound Sales Development Representative, you’ll be working with our ANZ sales team under the guidance of a Sales Development Manager and will be instrumental in shaping and driving a surge in qualified leads and opportunities, contributing directly to our bold goal of transforming workforce management at Employment Hero. Through strategic prospecting, engaging communication, and strong relationship-building, you’ll empower businesses to thrive and employees to excel with our innovative solutions. This role must be based in Australia. - Qualify and Convert Inbound Leads – Efficiently assess and qualify inbound leads to ensure they meet ideal customer profiles, then book high-quality meetings for the sales team. - Activity Targets – Consistently generate a set number of qualified opportunities per month, contributing to overall revenue and sales growth. - Fast & Effective Lead Response Time – Engage with inbound leads promptly to maximise conversion rates. - CRM Accuracy & Data Management – Maintain up to date and accurate records of lead interactions and progress in the CRM to support sales forecasting and decision-making. This will include: - Initiating contact with potential customers through inbound inquiries to source new sales opportunities. - Conducting discovery calls to effectively understand customer needs and requirements. - Routing promising opportunities to the appropriate Account Executives for further development and closure. - Conducting thorough account research, identifying key decision-makers, and generating interest in our offerings. - Maintaining and growing your prospect database within your assigned segment. - Collaborating on delivering engaging online demos to prospects as needed. Qualifications - Proven experience in high-volume inbound sales (B2B). - Familiarity with tools like LinkedIn Sales Navigator, Lusha, ZoomInfo, and Outreach. - A track record of consistently exceeding targets. - Strong phone presence and resilience, comfortable with spending significant time on the phone. - Excellent verbal and written communication skills. - Strong listening and presentation abilities. - Ability to multi-task, prioritise, and manage time effectively. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes: - A very generous paternity leave policy. - Subsidised egg freezing (so you can make the choice that’s right for you, on your terms). - A WFH office expense budget. - Outstanding learning & development opportunities.

Title: Paid Social – ANZ Growth Marketing Specialist (Maternity Cover) – Remote Location: Australia Department: Marketing – Growth AI Job Summary - 1–3 years of digital/performance marketing or agency experience with exposure to paid social platforms. - Experience setting up, building, launching, and optimizing paid social campaigns across Meta and LinkedIn. - Ensure flawless implementation of tracking links, UTM parameters, and campaign settings before launch. Role Type Within Australia • Permanent • Full-time • Mid-level Senior Description Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 350,000 businesses and more than 2.5 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. - We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission - We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale - We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission - We Live by Our Values – we role model our values 100% of the time - We Expect High Performance – we set a high standard and we’re not satisfied with being average About The Role We’re looking for a highly capable Growth Marketing Specialist to support the execution, day-to-day management, and optimization of our paid social campaigns across the ANZ market on an 8-10 month maternity cover contract. This is a hands-on, execution-focused role where you will play a critical part in keeping our paid social engine running smoothly. Working closely with senior marketers, you will assist with campaign setup, asset coordination, routine optimizations, and performance reporting across Meta, LinkedIn, Reddit, and emerging platforms. The ideal candidate is highly organized, detail-oriented, and eager to learn. You will act as the operational backbone of our paid social tracks, collaborating with Content, Creative, and Marketing Ops to ensure campaigns are launched accurately, on time, and aligned with our lead generation goals. Your key focus areas will be Paid Social Campaign Support & Execution - Handle the day-to-day setup, building, and launching of paid social campaigns across Meta and LinkedIn (core platforms), as well as Reddit and TikTok where required. - Manage routine platform optimizations including basic targeting updates, creative refreshes, and budget adjustments based on established guardrails. - Ensure all tracking links, UTM parameters, and campaign settings are flawlessly implemented before launch. Performance Monitoring & Reporting - Monitor daily campaign performance and Flag shifts in key metrics (e.g., spikes in CPL or drop-offs in lead volume) to the growth team. - Compile weekly and monthly performance data from ad platforms and internal CRM dashboards to assist in creating stakeholder reports. - Help execute structured A/B tests by setting up creative variations and tracking test performance. Cross-Functional Coordination & Asset Management - Coordinate with the Creative and Content teams to request, organize, and prepare ad assets (copy, images, videos) for campaign launches. - Partner with Marketing Operations to cross-check tracking accuracy, lead routing, and data integrity. - Maintain organized shared drives and campaign calendars so cross-functional stakeholders have visibility into live and upcoming ads. AI & Productivity Enablement - Leverage AI tools and platform automation (e.g., Gemini, Claude, or other generative AI) to streamline creative testing, write ad variations, and speed up manual reporting workflows. - Stay curious about evolving AI capabilities in paid social execution and look for ways to apply them to your daily tasks. (Secondary) Content Syndication - Support light-touch administration and lead-upload processes for content syndication / PPL campaigns where required. Requirements Experience - 1–3 years of experience in digital marketing, performance marketing, or agency roles with hands-on exposure to paid social platforms. - Practical experience navigation Meta Ads Manager and LinkedIn Campaign Manager (building campaigns, uploading creatives, and pulling reports). - Basic understanding of B2B lead generation funnels and core metrics (CPM, CPC, CTR, CPL). - Strong data literacy—comfortable working with spreadsheets (Excel/Google Sheets) to organize and analyze campaign data. - Familiarity with Salesforce, Marketo, or HubSpot is a plus, but not required. - Exposure to or an eagerness to use AI tools for marketing workflows (nice to have). Communication & Ways of Working - Highly organized with exceptional attention to detail—errors in budget setup or tracking links stress you out! - A proactive communicator who provides regular updates on task status and campaign health. - A reliable team player who thrives in a fast-paced environment and is eager to take direction and learn from senior marketers. - Solutions-oriented mindset when roadblocks or technical glitches arise. - Bachelor’s degree in Marketing, Business, Communications, or a related field preferred. Who we are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring - Bachelor’s degree. - 5+ years of experience in product marketing, preferably in SaaS. - Experience running customer and market research. - Strong analytical skills and ability to make data-driven decisions. - Proven track record of successful product launches and marketing campaigns. - Experience working in a fast-paced, agile environment. - Track record of delivering exceptional outcomes beyond the mean. What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means - You will work remotely, with the flexibility to own your time and impact - You will access cutting-edge tools to amplify your work, knowledge and outputs - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies - You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. Company Overview Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Title: Customer Care Consultant (Payroll) - Remote Location: Remote Australia Job Description: Role Type Anywhere Permanent Full-time Associate Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. - We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission - We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale - We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission - We Live by Our Values – we role model our values 100% of the time - We Expect High Performance – we set a high standard and we’re not satisfied with being average This role As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. Your key focus areas will be: - Providing timely and accurate support to customers post go-live, ensuring payroll accuracy and confidence in using the EH platform - Resolving support tickets efficiently while delivering a high level of customer care and professionalism - Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge - Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation This will include - You will provide support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration - Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. - Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers. - Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. - Conduct/triage customer support issues and assign to the appropriate team or resolve where possible. - Take on client and team payroll escalations for our customers - Assist with requirements gathering to run post mortems and run internal support team workshops - Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. - Working with customers across multiple channels (phone, live chat, tickets, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. - Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible - Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs) - Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring - Relevant Australian and/or New Zealand Payroll knowledge and industry experience is a benefit. - Previous experience in setting up, implementing and/or administrating systems (knowledge of EH Payroll/KeyPay is a plus!). - Exposure to working in fluid, high change and high velocity environments. - Prior exposure to customer experience within a SaaS (Software as a Service) environment. - An attitude that always puts your customer’s needs first - Problem solving skills with a sound and thorough approach to troubleshooting. - Ability to manage competing priorities, working autonomously; requesting assistance where needed. - Strong and polished verbal and written communication skills. What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means - You will work remotely, with the flexibility to own your time and impact - You will access cutting-edge tools to amplify your work, knowledge and outputs - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies - You’ll also have access to a wide range of benefits that includes – a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Title: Sales Development Representative - Remote Location: Australia Job Description: AI Job Summary - Proven experience in high-volume inbound sales in a B2B context. - Qualify inbound leads to ideal customer profiles and book high-quality meetings. - Conduct discovery calls to understand customer needs and requirements. Role Type Within Australia • Permanent • Full-time • Associate Description Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. - We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission - We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy - We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale - We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission - We Live by Our Values – we role model our values 100% of the time - We Expect High Performance – we set a high standard and we’re not satisfied with being average This role Kickstart your sales career: $72k base, $128,640 OTE uncapped, 140%+ achievable. As an Inbound Sales Development Representative, you’ll be working with our ANZ sales team under the guidance of a Sales Development Manager and will be instrumental in shaping and driving a surge in qualified leads and opportunities, contributing directly to our bold goal of transforming workforce management at Employment Hero. Through strategic prospecting, engaging communication, and strong relationship-building, you’ll empower businesses to thrive and employees to excel with our innovative solutions. This role must be based in Australia. Your key focus areas will be: - Qualify and Convert Inbound Leads – Efficiently assess and qualify inbound leads to ensure they meet ideal customer profiles, then book high-quality meetings for the sales team. - Activity Targets – Consistently generate a set number of qualified opportunities per month, contributing to overall revenue and sales growth. - Fast & Effective Lead Response Time – Engage with inbound leads promptly to maximise conversion rates. - CRM Accuracy & Data Management – Maintain up to date and accurate records of lead interactions and progress in the CRM to support sales forecasting and decision-making. This will include: - Initiating contact with potential customers through inbound inquiries to source new sales opportunities - Conducting discovery calls to effectively understand customer needs and requirements - Routing promising opportunities to the appropriate Account Executives for further development and closure - Conducting thorough account research, identifying key decision-makers, and generating interest in our offerings - Maintaining and growing your prospect database within your assigned segment - Collaborating on delivering engaging online demos to prospects as needed Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: - Proven experience in high-volume inbound sales (B2B)Familiarity with tools like LinkedIn Sales Navigator, Lusha, ZoomInfo, and Outreach - A track record of consistently exceeding targets - Strong phone presence and resilience, comfortable with spending significant time on the phone - Excellent verbal and written communication skillsStrong listening and presentation abilities - Ability to multi-task, prioritise, and manage time effectively What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means: - You will work remotely, with the flexibility to own your time and impact - You will access cutting-edge tools to amplify your work, knowledge and outputs - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies - You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Role Description The SDR Manager is one of the most important and highest impact roles within our Sales organisation. This role operates at a much bigger level than the title might suggest. - Own and shape a critical part of our growth engine, helping build and evolve the next era of outbound at Employment Hero. - Coach and develop future top performers and leaders. - Use data to diagnose opportunities and leverage AI to remove friction. - Partner across the broader business to continuously improve how we operate. What You’ll Do - Lead, coach and develop a high-performing SDR team responsible for generating qualified pipeline and driving revenue outcomes. - Own regional outbound pipeline generation performance across activity, conversion, quality and efficiency metrics. - Own and evolve the outbound motion, continuously improving how we identify, prioritise and engage accounts across target markets. - Build and refine repeatable outbound playbooks across targeting, qualification, messaging, prospecting strategies and multi-channel engagement approaches. - Build scalable systems, frameworks and operating rhythms that improve consistency and performance. - Coach the full performance spectrum, from helping new talent find their feet through to helping top performers reach exceptional levels. - Analyse funnel and performance data to identify trends, diagnose root causes and remove bottlenecks. - Continuously improve outbound efficiency and quality by understanding what creates strong opportunities and stronger downstream outcomes. - Leverage AI, automation, intent signals and technology to remove low-value work and improve productivity, decision making and prospecting effectiveness. - Partner closely with Sales, Marketing, RevOps, Enablement and Product teams to continuously optimise our GTM motion. - Partner on account strategy, market design and territory approaches to improve focus and performance. - Hire, onboard and develop exceptional talent while creating a culture of accountability, curiosity, growth, fun and ownership. - Build future AEs and future leaders through coaching, development and career pathways. - Champion experimentation and continuously test new ideas, channels and approaches. - Challenge existing thinking and proactively improve the way we work. Qualifications - 5+ years experience within SaaS sales leadership or sales development environments at SMB level. - Experience leading high-performing SDR or BDR teams in fast-moving environments. - Strong commercial thinking and an ability to balance people, process and revenue outcomes. - Proven experience building, improving or scaling outbound motions. - Proven experience using data to diagnose issues and drive meaningful change. - Strong coaching capability with a genuine passion for developing people. - Experience building or improving systems, processes or operating frameworks. - Strong AI and technology curiosity with an appetite for experimentation. - Ability to influence, collaborate and drive alignment across multiple teams and stakeholders. - Comfortable operating in ambiguity and creating clarity in fast-moving environments. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities. - Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026.