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Midi Health logo
Midi Health

Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.

Senior Director, Asynchronous Care

DirectorDirectorOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

104 days ago

Salary

0

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Senior Director, Asynchronous Care

Midi Health

• Build and operate a high-velocity, high-quality async care engine at scale • Own the end-to-end performance of the asynchronous care ecosystem (throughput, turnaround time, productivity, quality, safety, cost) • Manage a multi-layered leadership team overseeing hundreds of Medical Assistants and clinical staff • Design operational systems required to scale volume significantly faster than headcount growth • Ensure accountability and maintain clear visibility into backlog aging and operational risk

Job Requirements

  • 8+ years of experience in high-volume, operationally complex environments (healthcare, telehealth, tech-enabled services, or similar)
  • Proven experience managing managers and building multi-layer team structures
  • Demonstrated success scaling service operations 3x+ without sacrificing margin or quality
  • Strong analytical capabilities with advanced proficiency in Excel or Google Sheets
  • Experience owning SLAs, productivity metrics, and quality assurance frameworks
  • Comfort operating in regulated or clinically sensitive environments

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off

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