Midi Health

• Own the paid acquisition engine — find, attract, and convert quality customers. • Design and operate an AI-native performance system. • Manage the full acquisition funnel and awareness-building media investments. • Work in close rhythm with engagement teams sharing customer intelligence and cohort data. • Develop team from channel specialists toward growth architects.

• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care • Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism • Navigate patient concerns using appropriate service recovery protocols and escalate when necessary • Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments to facilitate timely and effective solutions • Proactively identify areas for patient experience improvement and share feedback with leadership • Uphold patient confidentiality across all communications, systems, and platforms • Embody core values of compassion, accountability, respect, integrity, and trust

• Accurately verify patient insurance coverage, benefits, and eligibility using systems like AthenaHealth and payer portals. • Obtain and track pre-authorizations for services when required by the payer. • Identify primary and secondary insurance coverage to ensure proper coordination of benefits and avoid future claim denials. • Maintain accurate and up-to-date documentation of insurance verification outcomes in the system, ensuring billing compliance. • Collaborate with billing specialists and patients to resolve eligibility-related issues, claim holds, or denials. • In collaboration with Operations team, maintain proprietary insurance-provider mapping database to ensure billing compliance. • Notify patients of any discrepancies in coverage or issues with their insurance eligibility, providing patients with clear guidance and options. • Ensure patient insurance information is correctly recorded and maintained for accurate billing and reimbursement. • Conduct follow-up on pending insurance verifications to prevent delays in billing or service delivery. • Use AthenaHealth, payer portals and other tools efficiently to confirm patient eligibility and verify coverage before appointments.

• Own the strategy, roadmap, execution, and performance of Landing Page Optimization (LPO) across paid acquisition, campaign, and lifecycle marketing experiences. • Develop and prioritize testing hypotheses based on user behavior, conversion data, audience insights, and campaign performance. • Improve conversion rates through experimentation across messaging, content hierarchy, page structure, calls-to-action, and user experience. • Create targeted landing page experiences that align with specific audience needs, symptoms, and acquisition campaigns. • Establish a repeatable experimentation program that drives measurable improvements in first visit bookings. • Act as the primary builder and publisher of marketing landing pages using Prismic and existing component libraries. • Launch, QA, and maintain landing pages across multiple campaigns and audience segments. • Configure and manage experiments in Statsig and other testing platforms. • Move quickly and independently without requiring extensive engineering support. • Own the end-to-end process from hypothesis creation through implementation, analysis, and recommendation. • Work closely with Paid Media teams to map ad creative and audience intent to relevant landing page experiences. • Develop scalable frameworks that support increasingly segmented and AI-driven advertising campaigns. • Help determine how acquisition messaging should evolve as Midi scales personalization and audience targeting. • Partner with Growth and Analytics teams to identify high-impact opportunities across the acquisition funnel. • Serve as the primary marketing stakeholder supporting optimization efforts across joinmidi.com. • Bring audience insights, experimentation learnings, and conversion data to inform core site decisions. • Ensure continuity between acquisition landing pages and the broader Midi patient experience. • Collaborate with Product and Engineering when marketing tests require new tracking capabilities, integrations, or technical functionality. • Act as a strategic thought partner to Growth PMs on messaging, content, and conversion opportunities. • Help implement Midi's Mosaic initiative, including new brand standards, symptom-based content experiences, and updated landing page architecture. • Partner with Brand and Content teams to bring Midi's evolving voice and positioning to life across acquisition experiences. • Redesign and rebuild landing pages to align with the future state of Midi's digital ecosystem. • Partner closely with Clinical, Legal, Medical, and Compliance teams to ensure all digital content adheres to healthcare regulations and clinical standards. • Translate complex insurance, eligibility, coverage, and care delivery concepts into clear and compelling patient-facing content. • Balance conversion optimization with trust, transparency, and medical credibility across all patient-facing experiences. • Analyze experiment results, user behavior, and conversion metrics to identify growth opportunities. • Partner with Analytics teams to establish meaningful measurement frameworks and reporting. • Translate data into actionable recommendations that improve patient acquisition and first visit bookings. • Develop a deep understanding of patient behavior and conversion drivers across the acquisition funnel.

• Serve as the primary clinical authority for real-time clinician questions and escalations, with a required 30-minute response time • Support direct patient care, including escalated visits and DEA-required encounters • Review and manage time-sensitive patient cases, laboratory results, and clinical inbox items • Identify patterns, risks, and opportunities for improvement, and share insights with clinical leadership • Participate in Doc of the Day coverage • Fulfill physician collaboration responsibilities as required • Partner with the Medical Director to refine and uphold clinical guidelines, protocols, and best practices • Contribute to clinical quality, education, and safety initiatives • Fulfill state-required collaborating physician duties in designated states

• Own and grow a portfolio of strategic channel partners, including health plans, benefits consultants, and other ecosystem partners. • Serve as the primary relationship owner for assigned Strategic Alliance partners. • Develop partnership strategies, establish goals, and drive accountability for performance and growth. • Lead partner onboarding and ongoing relationship management to maximize engagement and impact. • Collaborate with internal sales teams to identify, pursue, and close strategic enterprise opportunities. • Create and execute targeted plans to increase partner-sourced pipeline and revenue. • Develop measurable activation plans and success metrics for each partnership. • Lead regular business reviews, performance reporting, and strategic planning sessions with partners. • Analyze partnership performance data and identify opportunities for optimization and growth. • Build trusted relationships with key partner stakeholders, including executive leaders and decision-makers. • Map internal and external stakeholders to ensure alignment, communication, and successful execution. • Act as the quarterback across multiple workstreams, ensuring momentum and accountability. • Partner closely with Sales, Customer Success, Marketing, Operations, Clinical, and Member Support teams to execute partnership initiatives. • Influence and align stakeholders across the organization to deliver an exceptional partner experience. • Help shape partnership strategy while also driving day-to-day operational execution.

Role Description The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels such as Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration. - Be the go-to expert for EHR optimization and training at Midi - Work cross-functionally with clinical, product, and operations teams to improve workflows - Thrive in a fast-paced, constantly evolving environment where your impact is immediate Requirements - Bachelor’s degree in healthcare or related field preferred - Highly proficient in AthenaOne EHR system, reporting, and optimization tools - Demonstrated experience delivering training across clinical departments and roles Qualifications - Patience with people of all skill levels - Strong talent in teaching and training, with an ability to explain complex concepts simply - Ability to identify efficiencies in processes and system functionality - Strong collaboration skills to work closely with product and clinical operations on new releases and processes - An “at your service” mindset when answering questions Benefits - The salary range for this role is $80,000–$100,000, depending on experience, location and other factors Interview Process - Recruiter Interview - Hiring Manager Interview - Team Interview & Working Session - Cross-Functional Interview with Learning & Development - Final Leader Interview Company Description Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Design and run the operating system of the Midi Health People team: the people calendar, process documentation, and cadences that allow the function to scale • Build and maintain the infrastructure that creates accountability across the People team — ensuring priorities are clear, progress is tracked, and the team delivers consistently • Own people policies, handbooks, and operational documentation, keeping them current and accessible • Own Midi's workforce planning process: building the data infrastructure and forward-looking org design capability that allows the company to stay ahead of its growth rather than react to it • Build and maintain people analytics capabilities — ensuring data integrity, reporting accuracy, and strong governance across people systems and the full employee lifecycle • Partner with Finance on headcount planning, budgeting, and forecasting • Translate people data into actionable insights for the VP, People and senior leadership • Own HR systems and tools, including HRIS, benefits administration, and the broader HR tech stack, in partnership with Corporate IT and Product • Drive process optimization across the employee lifecycle — including onboarding, internal changes, and offboarding — via improved workflows and technology • Ensure data integrity and governance across all people systems and processes • Lead Midi's AI-forward people strategy: identifying, prioritizing, and implementing automation and AI across people workflows • Model what an AI-native people function looks like — and serve as a thought partner to the broader organization as it builds this capability • Continuously evaluate and introduce tools and approaches that allow the People team to operate with greater speed, quality, and insight • Ensure compliance with multi-state employment laws, audits, and reporting requirements in partnership with Finance, Legal, and other departments • Own people risk management processes, ensuring the organization is operating within legal and ethical boundaries across all markets • Work closely across the People team — with People Partners, Total Rewards, and Talent — to ensure shared processes are well-designed, documented, and consistently executed • Act as a connector across functions, building alignment between the People team's operating rhythm and the broader company planning cycles

• Maintain accurate patient records • Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages • Complete a high volume of prior authorizations • Perform clinical administrative functions within scope of certification • Following provider instructions, demonstrate accurate, timely, and efficient follow through with pharmacy refills, obtaining, reporting and tracking of lab results, medical records, leaving phone messages, and responding to patient messages • Remain in compliance with HIPAA, and protect all patient health information (PHI) in accordance with Federal and state regulation

• Oversee strategic planning, GTM execution, and performance of partnership programs and marketing campaigns • Partner closely with product, marketing, clinical and finance to execute impactful partnership programs • Ensure brand alignment in all partner-related GTM materials including content and messaging • Measure and analyze partnership campaign performance to evaluate effectiveness, optimize programs • Manage program budgets, develop performance reports and deliver actionable insights • Collaborate with partnership stakeholders to identify opportunities for expanded activations