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Merit America closes the opportunity gap at scale by preparing adults stuck in low-wage roles for well-paying careers.
Program Manager – Inclusive Excellence
Location
United States
Posted
115 days ago
Salary
$96.7K / year
Seniority
Senior
Job Description
Program Manager – Inclusive Excellence
Merit America
• Manage end-to-end execution of IE initiatives, including pilots, resource mapping, and affinity group (AG) infrastructure • Design and run experiments testing interventions to close staff and learner gaps (retention supports, hiring improvements, AG development) • Document key learnings from our 2026 IE plan, synthesizing insights and recommending what to scale, iterate, or sunset • Create operational tools and frameworks that embed equitable practices into workflows: toolkits, inclusive facilitation guides, and policy templates • Expand Merit America's capacity to serve economically-disadvantaged communities through increasing staff literacy of current research, benchmarking and resources • Track progress against quarterly goals and provide updates to the Director and key stakeholders • Partner directly with the Director of Learning & People Experience to design and deliver learning programs that build highest-impact skills for our remote workforce, including ongoing support content for staff who have completed internal training programs • Create opportunities to engage staff members in cultural conversations, guided self-reflection, and intentional practice related to the experiences of learners, coworkers, and people Merit America is looking to serve • Create accessible and actionable training materials such as slide decks, facilitation guides, workbooks, and follow up resources for staff at all levels • Facilitate live learning sessions with diverse staff groups, creating inclusive spaces for skill-building and dialogue • Equip managers with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time • Evaluate training effectiveness through assessments, feedback, and observable behavior change • Build and maintain clear IE metric reporting by creating dashboards and consolidated views that bring together learner outcomes, staff sentiment, and retention data from existing systems • Conduct quantitative and qualitative analyses to identify any gaps in staff and learner experiences, surface root causes, and pinpoint intervention opportunities • Track and report on IE OKRs, partnering with POPs and Data teams to centralize metrics and surface insights needing attention • Assist the People Team in analyzing staff equity in People practices (e.g. performance reviews, promotions, compensation) • Promote IE in hiring, people practices, and learner-facing programs, ensuring that processes reflect the experiences of Merit America learners • Serve as the primary IE point of contact for all teams across Merit America, providing consultation and guidance on equity-related questions and initiatives • Enable inclusive excellence audits and assessments of systems, policies, and processes with concrete recommendations • Collaborate with Program team on learner experience improvements, and retention interventions • Coordinate operational functions for Affinity Groups: manage stipends, coordinate overall events schedule, synthesize feedback, and ensure AGs have data and resources to advise on organizational priorities
Job Requirements
- Committed to Merit America's mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
- Demonstrated history of embodying our values, which inform our work and drive our organization's culture
- Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
- Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
- Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusive excellence.
- Experience managing individual IE projects and developing detailed project plans with clear objectives and deliverables
- Ability to coordinate IE activities across departments and facilitate collaboration between diverse teams
- Applied an inclusive lens to core business strategy, shaping policies, programs, or learner products
- Ability to handle confidential information with discretion
- Contributed meaningfully to psychological safety, engagement, and measurable outcomes in a business setting
- Proven ability to synthesize data from multiple sources and turn quantitative and qualitative findings into clear, actionable insights
- Strong skills in Excel/Google Sheets, survey design and analysis, and data visualization
- Experience creating user-friendly dashboards that make complex information easy to understand and act on
- Passion and savvy for developing and delivering asynchronous IE learning modules
- Facilitated learning experiences that guide conversations, increase self-awareness, build community, and drive commitment to positive organizational outcomes
- Change Management: Experience guiding managers and teams through organizational or culture change, with specific examples of how you helped people adapt to new expectations or practices
- Affinity Group/ERG Experience: Prior experience enabling employee resource groups, affinity groups, or peer communities so they feel resourced, heard, and connected to decision-making
- Technical Skills: Experience working with SQL, APIs, or databases to extract and analyze people data, uncovering patterns that shaped equity strategy
- Manager Enablement: Experience equipping leaders with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time
Benefits
- Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
- Flexible Spending Account and Health Savings Account
- Dependent care Flexible Spending Account
- Health Reimbursement Account fully funded by Merit
- Education & personal development reimbursement
- Catalog of courses for professional learning and development
- Short and long-term disability
- Unlimited vacation (after a 90-day introductory period)
- Paid Parental Leave and Adoption benefits (after 1 year of employment)
- 11 federally recognized holidays
- 2 week holiday office closure in December/January
- 401(k) retirement plan with automatic Merit contribution
- Wellness Benefits/Wellness Resources
- Discount perks at work program
- Phone/technology stipend
- Home office setup stipend
- Affinity groups and community building via virtual, in-person, and/or regional meetups
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