• Lead high-impact, cross-functional initiatives that protect revenue and ensure compliance • Identify, validate, and implement strategic solutions for new concepts, programs, and policies • Develop and operationalize policy frameworks and assessment protocols for payment and compliance • Drive data-informed decision-making by leading analyses of complex business and operational challenges • Proactively identify, evaluate, and mitigate revenue and programmatic risks

• Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization • Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies. • Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption • Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution • Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs • Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations, including ensuring the accuracy and currency of required workplace posters. • Define compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders • Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions. • Lead the preparation, coordination, and submission of required federal employment reports for Zillow.

• Shape and execute program strategies in oncology • Support project timelines and monitor progress • Facilitate effective communication across teams • Proactively identify and resolve challenges • Support Global Program Leads and cross-functional teams in program management

• Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing • Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes • Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence • Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery • Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy • Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies • Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements • Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles • Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements • Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue