• Responsible for the overall management of assigned Program(s) • Drive component project intake as well as program delivery • Work with Business and IT leaders, and Project Managers • Ensure quality completion of business requirements, scope, end user impact, Program dependencies, financials and transition to operations activities • Coach Project Managers in Project Delivery excellence • Provides advice, counsel, and insight to PMs on leading projects to completion • Advocate for Project Management Methodology and assist teams with adoption.

• Reports directly to the Chief Risk and Compliance Officer and serves as the ERM program manager and strategic advisor on enterprise-level risks. • Responsible for advancing the organization's ERM program through a consistent, strategic, and integrated approach to identifying, assessing, and managing risks. • Coordinates closely with other risk management units, internal audit, and business partners to align risk monitoring strategies and mitigation plans. • Supports the development of risk appetite frameworks and shares risk insights to inform strategic planning and operational decision-making. • Provides advanced analytics and visualization, developing KPIs, dashboards, and actionable risk intelligence to support executive leadership and Board-level reporting. • Leads the maturation and enhancement of the ERM framework, tools, methodologies, and enterprise-wide processes, including establishing and defining risk appetite. • Facilitates enterprise-wide risk assessments, including interviews, workshops, and scenario-based analysis. • Designs and delivers advanced analytics, dashboards, and KPIs for executive leadership and Board reporting. • Produces high-quality written risk reports, presentations, and enterprise risk profiles. • Serves as a strategic advisor to executives on enterprise risks, emerging issues, and mitigation strategies. • Partners with business leaders to embed mature risk practices into operational and strategic decision-making. • Oversees and monitor risk mitigation plans and strategies developed by first-line business units to ensure alignment with enterprise risk appetite and timely execution. • Integrates ERM with strategic planning, budgeting, and major organizational initiatives. • Benchmarks ERM maturity against industry standards and recommend continuous-improvement initiatives. • Develops and executes a multi-year ERM maturity roadmap aligned to organizational strategy.

• Lead high-impact, cross-functional initiatives that protect revenue and ensure compliance • Identify, validate, and implement strategic solutions for new concepts, programs, and policies • Develop and operationalize policy frameworks and assessment protocols for payment and compliance • Drive data-informed decision-making by leading analyses of complex business and operational challenges • Proactively identify, evaluate, and mitigate revenue and programmatic risks

• Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization • Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies. • Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption • Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution • Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs • Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations, including ensuring the accuracy and currency of required workplace posters. • Define compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders • Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions. • Lead the preparation, coordination, and submission of required federal employment reports for Zillow.