• Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy) • Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL. • Experience of monitoring via tools, scripts (shell/Perl) and email alerts. • Able to perform first cut basic analysis via predefined SOPs. • Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production. • Able to understand the customer SLA, prioritize and manage the workflow from start to finish. • Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production. • He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge. • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime. • Document operational and system architecture processes and configuration and identify automation opportunities were applicable • Participating in Operations 24x7 on-call rotation schedule • Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor. • Able to capture chronology of events for critical and high alerts.

• Responsible for ensuring review and continuous improvement of Development systems, data, and tools that support fundraising and constituent relationship management. • Serves as a subject matter expert in core fundraising data to ensure access to the best possible data for all users of the system(s). • Supports and advises internal teams on proper use of data to support cleanliness and accuracy of constituent and fundraising data. • Coordinating with a broad set of internal partners to ensure appropriate data governance, standards, and documentation. • Manage and contribute to the inventory of data quality queries and metrics used to support continuous data improvement and monitoring. • Create various data profiles through SQL queries and metrics. • Work with partners and create alignment on data definitions and retention periods. • Maintain and regularly update the CRM data dictionary, ensuring accurate definitions, field usage guidance, data sources, and relationships are clearly documented and accessible to stakeholders. • Consult, evaluate and make recommendations on data needs/requirements across a broad range of audiences to ensure that potential system enhancements, extensions/add-ons, and process changes reflect the cross-functional and cross-organizational impacts and business intent. • Respond to assigned tickets in the Philanthropy Operation Support Hub (POSH).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Regions, the Mainframe Systems Engineer installs and maintains mainframe operating systems ensuring the stability, performance and security of our mainframe environment while driving innovation and continuous improvement. - Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility - Troubleshoots and resolves complex technical issues related to mainframe systems and applications - Administers, configures, and maintains mainframe systems, including hardware, operating systems, and software components - Maintains operational effectiveness and efficiency by monitoring, evaluating, and adjusting mainframe operating systems - Maintains quality service by establishing and enforcing organization standards - Maintains installation records by documenting system configurations, procedures, and best practices - Resolves problems by determining cause, providing technical assistance to applications and other support staff - Develops and implements backup and disaster recovery strategies to ensure business continuity - Covers on call 24x7 on a rotating basis for problem resolution and SEV1 incidents Qualifications - Bachelor's degree in Computer Science, Business, or a related field and six (6) years of mainframe infrastructure technical software and hardware analysis, programming, and installation experience - Or, a High School Diploma or GED with ten (10) years of experience of mainframe infrastructure technical software and hardware analysis, programming, and installation - Experience in installation and support of Mainframe system products including ZOS, CICS, MQ, DB2, Storage, Automation, ZLINUX or Networking - Experience in problem determination, installation and support of mainframe products, disaster recovery experience and knowledge, and performance and tuning experience - Experience in opening, managing, solving, and closing problems with vendor support centers Requirements - Ability to work in a team environment when applicable - Ability to work under limited guidance - Ability to work under pressure and meet deadlines - Excellent problem solving and troubleshooting skills - Strong communication and collaboration abilities - Strong understanding of mainframe hardware Benefits - Paid Vacation/Sick Time - 401K with Company Match - Medical, Dental and Vision Benefits - Disability Benefits - Health Savings Account - Flexible Spending Account - Life Insurance - Parental Leave - Employee Assistance Program - Associate Volunteer Program

• Serve as a strategic partner to technical teams and business stakeholders • Coordinate with Developers and service providers for task assignments • Define project requirements and establish project estimates • Provide support to development and testing scrum teams • Ensure timely delivery of solutions in conjunction with project sponsors • Provide industry thought leadership to team members • Manage multiple IT projects simultaneously • Present and communicate at all levels within the organization • Assist in requirements management