• Work on structuring and evolving the BI and Analytics strategy, aligned with business objectives. • Define and maintain corporate data standards, including naming conventions, metrics, indicators (KPIs), and dimensional models. • Support decisions on data architecture (Data Warehouse, Data Lake, Lakehouse), ensuring scalability, quality, and performance. • Translate business requests into clear, well-documented analytical requirements. • Develop, review, and optimize dashboards, reports, and semantic models, ensuring adherence to defined standards. • Ensure consistency, reliability, and traceability of the data used in reports and dashboards. • Define data quality rules (validation, completeness, accuracy, timeliness). • Work on continuous performance improvements for queries, data loads, and visualizations. • Support versioning, publishing, and maintenance processes for BI assets. • Act as a technical reference for BI and data vendors and third-party teams. • Define technical standards and best practices to be followed by third parties. • Perform technical reviews of deliverables (modeling, dashboards, pipelines, documentation). • Serve as a bridge between IT/Data and business areas, promoting a common understanding of metrics and analyses. • Assist users in correctly interpreting data and indicators.

• Manage relationships with business partners and ensure delivery of IT features that meet the goals and objectives of the organization. • Take ownership within the team for support of Commercial and Tech Support portfolio features and collaborate with other analysts within the team. • Assist in the planning, design, development of new Enterprise Application implementations and projects and enhancements. • Gather requirements with business users and IT team members to provide optimal solutions for business needs. • Create and maintain documentation on interfaces, jobs, schemas, standard operating procedures, and work instructions pertaining to data, data movement, systems, and databases. • Troubleshoot incidents, fulfill support requests, and ensure the overall health of Commercial and Tech Support Team managed applications.

• Overseeing and managing the IT infrastructure of the organization • Offering technical expertise and guidance to Engineers while architecting IAM/IDP and SaaS solutions • Collaborating as part of a team to design integrated systems • Ensuring seamless integration between OKTA, Google Workspace, and Slack • Developing comprehensive roadmaps for identity governance maturation • Ensuring delivery of high-quality solutions through reviews and testing processes • Collaborating with other teams to develop and implement strategic IT policies and best practices

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.