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CSG

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Billing Systems Analyst II

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

India

Posted

90 days ago

Salary

0

Seniority

Senior

Job Description

Billing Systems Analyst II

CSG

• Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy) • Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL. • Experience of monitoring via tools, scripts (shell/Perl) and email alerts. • Able to perform first cut basic analysis via predefined SOPs. • Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production. • Able to understand the customer SLA, prioritize and manage the workflow from start to finish. • Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production. • He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge. • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime. • Document operational and system architecture processes and configuration and identify automation opportunities were applicable • Participating in Operations 24x7 on-call rotation schedule • Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor. • Able to capture chronology of events for critical and high alerts.

Job Requirements

  • Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
  • 3-5 years of work experience in software industry and application support experience
  • Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
  • Good working experience with System monitoring and ITSM processes
  • Experience in documenting support plans, support strategy, support cases.
  • Able to work in a team or independently and be self-sufficient.
  • Experience in telecom OSS/BSS domain.
  • Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
  • Experience with good communication skills and customer connection.
  • Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
  • Proficient in English in a business environment.

Benefits

  • CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

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