• Be the primary point of contact and trusted advisor for a portfolio of SMB business customers, while supporting early Enterprise accounts with higher-touch engagement, particularly at the crucial onboarding juncture. • Drive adoption, retention, and long-term value across a high-volume SMB portfolio, using scalable programmes and proactive engagement. • Identify gaps in the SMB and Enterprise onboarding journeys and design scalable, high-impact improvements (including 1:many onboarding programmes and tailored Enterprise onboarding). • Collaborate across CX and CS, Product, Ops, Commercial, and Marketing to turn feedback and insight into action—fast. • Help build and evolve the Business Customer Success playbook, including designing scalable onboarding and renewal playbooks. • Help to refine likelihood-to-renew models enriched with customer data and map customer behaviours to understand the critical product usage path to strong commercial outcomes. • Travel to visit key accounts in field and deeply understand the pulse of the community. • Partner with Commercial and Data teams to implement signal-led renewal motions and proactive risk mitigation strategies.

Company Cox Automotive - USA Job Family Group Sales Job Profile Inside Dealer Success Consultant - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $56,300.00 - $84,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $26,000.00. Job Description Job Description The Inside Dealer Success Consultant will be responsible for consulting with clients to identify opportunities for growth, retain their business, and mitigate churn within their clients Autotrader, KBB, and KBB Instant Cash Offer portfolios. This role requires a high level of expertise in providing creative revenue-generating marketing and advertising solutions, cross managing additional Cox Automotive products, services, and technologies. You will be Building professional relations and becoming your clients trusted Cox Automotive advisor. The Inside Dealer Success Consultant will be responsible for retaining, advocating for, and growing a portfolio of independent automotive dealers within an assigned district. IDSC will work closely with assigned dealers to ensure that CAMSG solutions are meeting and exceeding dealer expectations by providing consultative sales assessments of their internet advertising needs. This role will support clients in South Florida of the US remotely, and preference will be given to Eastern or Central time zone applicants. What you’ll do: - Aim to exceed sales revenue and retention targets. - Administer sales pipeline and revenue forecasting. - Leverage a range of sales enablement tools, systems, and analytics to their fullest potential. - Proactively monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives associated with the clients Autotrader, Kelley Blue Book, and Kelley Blue Book Instant Cash Offer investment. - Lead monthly virtual meeting business reviews with active dealers within your book of business. - Analyze clients ROI goals and data for assigned book of business, with a firm understanding of media buying cycles, marketing, and target demographics. - Plan, propose, and execute strategies to generate additional business and fulfill service action plans. - Identify cross-sell and upsell opportunities within a portfolio to maximize revenue and minimize cancellations. - Leverage qualitative and quantitative data to provide dealer insights and assist in making educated business decisions. - Advocate for assigned dealers during the implementation and onboarding of solutions. - Respond and route customer issues to the appropriate resources. - Communicate account and sales information to management, the Business Development team, and the Dealer Success team. - Utilize Salesforce daily to manage client interactions, update business opportunities, and update account information. - Ensure billed revenue is collected within the designated time frame. What’s in It for You? Here’s a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits Who you are: Minimum Qualifications: - Bachelor’s degree in a related discipline and 4 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years of experience; a Ph.D. and 1 year of experience; or 8 years of experience in a related field Preferred Qualifications: - 3 or more years of automotive dealership experience. - 3 or more years of call center or equivalent experience and knowledge. - 3 or more years of sales (inside or outside) experience and related applications and tools. - Proven experience developing strategy, setting priorities, and managing multiple tasks simultaneously while remaining focused on many details. - Successful experience in consulting with clients in a virtual environment - Extensive knowledge and experience with digital marketing, various online platforms, and data analyzing skills. - High proficiency and knowledge in various technologies such as CRM’s, Analytical data houses, and competitive marketing platforms. - Knowledge and experience with business software applications including MS Office Suite (Word, PowerPoint, Excel) and virtual demonstration software and communication tools. - Experience in a customer-focused, account management, revenue-driven environment. - Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships. - Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success. Come join the Cox family of businesses and make your mark today! Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Breezeway is looking for a Support Manager to join our Client Success team. This is an outstanding opportunity for a self-motivated and experienced Client Success professional who possesses strong leadership and interpersonal skills. In this position, you will oversee our Client Support team and help ensure clients receive a fast, high-quality support experience while continuously improving the systems, processes, and tools that power our support operations. This role will also play a key part in helping Breezeway scale Support through AI, automation, and self-service experiences. The ideal candidate will identify opportunities to streamline client interactions, improve response efficiency, and reduce support demand while maintaining a high-quality client experience. Success in this role will be measured by improvements in support efficiency, client satisfaction, and the ability to scale Breezeway’s support operations through process improvement, automation, and AI-enabled support capabilities. What You’ll Do - Manage and develop a team of Client Support Specialists, providing coaching, feedback, and guidance to drive strong individual and team performance. - Manage the Support department’s day-to-day operations and work in the support queue when needed. - Develop and maintain operational procedures, workflows, and quality standards to ensure consistent delivery of excellent customer service. - Review and handle escalated client issues from Client Support Specialists. - Track and report on key support metrics related to efficiency, customer satisfaction, quality, and accuracy. - Perform regular audits of client interactions to maintain high support quality standards. - Work closely with Engineering to troubleshoot, investigate, and resolve technical product issues. - Hire and onboard new Client Support Specialists as the team grows. - Collaborate with Sales, Client Success, Product, and Engineering to improve the overall client experience. - Identify opportunities to reduce support demand through knowledge base improvements, self-service tools, and AI-driven automation. - Partner with RevOps to implement AI-enabled support capabilities such as automated responses, knowledge assistants, and workflow automation. - Analyze support trends and client interaction data to identify recurring product issues and opportunities for operational improvement. - Surface product friction points from support interactions and partner with Product and Engineering to prioritize fixes that improve the client experience and reduce future support volume. - Provide support as needed for the Assist product and call center operations. - Some weekend work may be required in the event of emergencies or widespread product issues. Qualifications - 3+ years of experience managing a support or client success team and driving team performance. - A “customer-first” mentality with a focus on delivering an exceptional client experience. - Experience building successful teams and creating scalable, data-driven support processes. - Experience supporting a technical SaaS product and working closely with Product and Engineering teams to troubleshoot and resolve client issues. - Experience leveraging automation, knowledge management systems, or AI-driven tools to improve support efficiency is strongly preferred. - Comfort evaluating and implementing modern support technologies such as AI chat assistants, knowledge automation, and workflow automation tools. - Strong written and verbal communication skills. - Ability to manage multiple priorities while maintaining strong attention to detail. - Proficient with CRM systems and customer engagement platforms. - Strong time management and prioritization instincts. - The Client Success team is distributed across multiple states, so the ability to work autonomously from home is important. Company Description Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know. We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries. - Countries: US and Spain - United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU’LL WORK This position offers the flexibility of remote work within the assigned South United States territory (North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana) HOW YOU’LL SPEND YOUR TIME - Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by - Provide differentiated service and responsiveness to accounts within your region - Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments - Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue - Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals - Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume - Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service - Support sales with quote input and processing, track order status, and ERP integration - Assist with maintaining CRM system records - Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED - Bachelor’s degree required - 2+ years of prior customer-related work experience - Proven experience in customer experience management or a related field - Ability to analyze data and generate actionable insights - Excellent presentation, communication, and interpersonal skills - Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints - Project Management, Time Management, and Organizational Skills - Problem Solving, conflict resolution abilities - Team Player - Up to 10% travel is expected BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.