We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU’LL WORK This position offers the flexibility of remote work within the assigned South United States territory (North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana) HOW YOU’LL SPEND YOUR TIME - Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by - Provide differentiated service and responsiveness to accounts within your region - Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments - Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue - Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals - Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume - Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service - Support sales with quote input and processing, track order status, and ERP integration - Assist with maintaining CRM system records - Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED - Bachelor’s degree required - 2+ years of prior customer-related work experience - Proven experience in customer experience management or a related field - Ability to analyze data and generate actionable insights - Excellent presentation, communication, and interpersonal skills - Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints - Project Management, Time Management, and Organizational Skills - Problem Solving, conflict resolution abilities - Team Player - Up to 10% travel is expected BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Job Title: Customer Success Manager Location: Remote, US (Denver, CO preferred) About Accuris: Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology. Role Overview: The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities: - Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. - Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. - Monitor customer health and proactively address risks or challenges. - Identify opportunities for growth and collaborate with Sales on upsell paths. - Conduct regular check-ins and business reviews to share progress and gather feedback. - Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs. - Use data and insights to improve customer outcomes and enhance the customer journey. Qualifications: - 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech - Experience supporting customer onboarding and adoption strategies - Familiarity with success planning and retention practices - Strong relationship-building and communication skills (written & verbal) - Ability to understand customer goals and align solutions accordingly - Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms - Problem-solving mindset with attention to detail - Ability to manage multiple accounts and prioritize effectively - Customer-first attitude with a collaborative approach Preferred Qualifications: - Spanish Fluency preferred - Prior experience managing government accounts preferred Compensation/Benefits Information: The anticipated salary range for this position is $65,000 to $75,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan as well as comprehensive benefits. For more information on benefits, please reach out to the recruiter assigned to the role. About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At Hellosunshine Travels Travel Agency USA, based in Rhode Island, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key Responsibilities Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. Follow up with clients to confirm travel plans and gather feedback post-trip. Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits Remote flexibility – work from anywhere, with hours that fit your lifestyle. Exclusive travel perks and access to industry-only discounts. Professional growth – ongoing training and support from a dedicated team. Be part of a passionate community focused on building dreams and memories through travel. What We’re Looking For Excellent communication skills—both written and verbal. A background in customer service, ideally within travel, tourism, or hospitality. High attention to detail, strong organizational habits, and a proactive mindset. Tech-savvy and able to learn new systems and booking tools quickly. A genuine enthusiasm for travel and helping others create memorable experiences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success. The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success. What you’ll do - Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy. - Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. - Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes. - Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution. - Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. - Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently. - Live by and champion our values: Accountability, Collaboration, Iteration and Details. Qualifications - Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred). - Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers. - Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred). - Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions. - Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution. - Confidence collaborating cross-functionally with Sales, Product, Technical Support and Implementations to achieve shared outcomes. - A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment. Compensation - Hiring range in USD (total On Target Earnings): $84,706 USD OTE - $105,882 USD OTE. - Hiring range in CAD (total On Target Earnings): $81,882 CAD OTE - $102,353 CAD OTE. Benefits - Medical, dental and vision plans. - Retirement plan with employer contribution. - Flexible Time Off. - Paid Parental Leave. - Monthly Remote Life and Merchant stipends.