This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Breezeway is looking for a Support Manager to join our Client Success team. This is an outstanding opportunity for a self-motivated and experienced Client Success professional who possesses strong leadership and interpersonal skills. In this position, you will oversee our Client Support team and help ensure clients receive a fast, high-quality support experience while continuously improving the systems, processes, and tools that power our support operations. This role will also play a key part in helping Breezeway scale Support through AI, automation, and self-service experiences. The ideal candidate will identify opportunities to streamline client interactions, improve response efficiency, and reduce support demand while maintaining a high-quality client experience. Success in this role will be measured by improvements in support efficiency, client satisfaction, and the ability to scale Breezeway’s support operations through process improvement, automation, and AI-enabled support capabilities. What You’ll Do - Manage and develop a team of Client Support Specialists, providing coaching, feedback, and guidance to drive strong individual and team performance. - Manage the Support department’s day-to-day operations and work in the support queue when needed. - Develop and maintain operational procedures, workflows, and quality standards to ensure consistent delivery of excellent customer service. - Review and handle escalated client issues from Client Support Specialists. - Track and report on key support metrics related to efficiency, customer satisfaction, quality, and accuracy. - Perform regular audits of client interactions to maintain high support quality standards. - Work closely with Engineering to troubleshoot, investigate, and resolve technical product issues. - Hire and onboard new Client Support Specialists as the team grows. - Collaborate with Sales, Client Success, Product, and Engineering to improve the overall client experience. - Identify opportunities to reduce support demand through knowledge base improvements, self-service tools, and AI-driven automation. - Partner with RevOps to implement AI-enabled support capabilities such as automated responses, knowledge assistants, and workflow automation. - Analyze support trends and client interaction data to identify recurring product issues and opportunities for operational improvement. - Surface product friction points from support interactions and partner with Product and Engineering to prioritize fixes that improve the client experience and reduce future support volume. - Provide support as needed for the Assist product and call center operations. - Some weekend work may be required in the event of emergencies or widespread product issues. Qualifications - 3+ years of experience managing a support or client success team and driving team performance. - A “customer-first” mentality with a focus on delivering an exceptional client experience. - Experience building successful teams and creating scalable, data-driven support processes. - Experience supporting a technical SaaS product and working closely with Product and Engineering teams to troubleshoot and resolve client issues. - Experience leveraging automation, knowledge management systems, or AI-driven tools to improve support efficiency is strongly preferred. - Comfort evaluating and implementing modern support technologies such as AI chat assistants, knowledge automation, and workflow automation tools. - Strong written and verbal communication skills. - Ability to manage multiple priorities while maintaining strong attention to detail. - Proficient with CRM systems and customer engagement platforms. - Strong time management and prioritization instincts. - The Client Success team is distributed across multiple states, so the ability to work autonomously from home is important. Company Description Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know. We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries. - Countries: US and Spain - United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU’LL WORK This position offers the flexibility of remote work within the assigned South United States territory (North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana) HOW YOU’LL SPEND YOUR TIME - Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by - Provide differentiated service and responsiveness to accounts within your region - Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments - Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue - Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals - Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume - Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service - Support sales with quote input and processing, track order status, and ERP integration - Assist with maintaining CRM system records - Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED - Bachelor’s degree required - 2+ years of prior customer-related work experience - Proven experience in customer experience management or a related field - Ability to analyze data and generate actionable insights - Excellent presentation, communication, and interpersonal skills - Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints - Project Management, Time Management, and Organizational Skills - Problem Solving, conflict resolution abilities - Team Player - Up to 10% travel is expected BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Job Title: Customer Success Manager Location: Remote, US (Denver, CO preferred) About Accuris: Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology. Role Overview: The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities: - Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. - Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. - Monitor customer health and proactively address risks or challenges. - Identify opportunities for growth and collaborate with Sales on upsell paths. - Conduct regular check-ins and business reviews to share progress and gather feedback. - Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs. - Use data and insights to improve customer outcomes and enhance the customer journey. Qualifications: - 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech - Experience supporting customer onboarding and adoption strategies - Familiarity with success planning and retention practices - Strong relationship-building and communication skills (written & verbal) - Ability to understand customer goals and align solutions accordingly - Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms - Problem-solving mindset with attention to detail - Ability to manage multiple accounts and prioritize effectively - Customer-first attitude with a collaborative approach Preferred Qualifications: - Spanish Fluency preferred - Prior experience managing government accounts preferred Compensation/Benefits Information: The anticipated salary range for this position is $65,000 to $75,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan as well as comprehensive benefits. For more information on benefits, please reach out to the recruiter assigned to the role. About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At Hellosunshine Travels Travel Agency USA, based in Rhode Island, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key Responsibilities Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. Follow up with clients to confirm travel plans and gather feedback post-trip. Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits Remote flexibility – work from anywhere, with hours that fit your lifestyle. Exclusive travel perks and access to industry-only discounts. Professional growth – ongoing training and support from a dedicated team. Be part of a passionate community focused on building dreams and memories through travel. What We’re Looking For Excellent communication skills—both written and verbal. A background in customer service, ideally within travel, tourism, or hospitality. High attention to detail, strong organizational habits, and a proactive mindset. Tech-savvy and able to learn new systems and booking tools quickly. A genuine enthusiasm for travel and helping others create memorable experiences.