Job Title: Customer Success Manager Location: Remote, US (Denver, CO preferred) About Accuris: Accuris is the global leader in engineering intelligence, trusted by the world’s most innovative companies to accelerate design, reduce risk, and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, Accuris brings together six decades of authority in engineering standards, technical content, and workflow technology. Role Overview: The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities: - Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. - Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. - Monitor customer health and proactively address risks or challenges. - Identify opportunities for growth and collaborate with Sales on upsell paths. - Conduct regular check-ins and business reviews to share progress and gather feedback. - Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs. - Use data and insights to improve customer outcomes and enhance the customer journey. Qualifications: - 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech - Experience supporting customer onboarding and adoption strategies - Familiarity with success planning and retention practices - Strong relationship-building and communication skills (written & verbal) - Ability to understand customer goals and align solutions accordingly - Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms - Problem-solving mindset with attention to detail - Ability to manage multiple accounts and prioritize effectively - Customer-first attitude with a collaborative approach Preferred Qualifications: - Spanish Fluency preferred - Prior experience managing government accounts preferred Compensation/Benefits Information: The anticipated salary range for this position is $65,000 to $75,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan as well as comprehensive benefits. For more information on benefits, please reach out to the recruiter assigned to the role. About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At Hellosunshine Travels Travel Agency USA, based in Rhode Island, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key Responsibilities Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. Follow up with clients to confirm travel plans and gather feedback post-trip. Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits Remote flexibility – work from anywhere, with hours that fit your lifestyle. Exclusive travel perks and access to industry-only discounts. Professional growth – ongoing training and support from a dedicated team. Be part of a passionate community focused on building dreams and memories through travel. What We’re Looking For Excellent communication skills—both written and verbal. A background in customer service, ideally within travel, tourism, or hospitality. High attention to detail, strong organizational habits, and a proactive mindset. Tech-savvy and able to learn new systems and booking tools quickly. A genuine enthusiasm for travel and helping others create memorable experiences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success. The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success. What you’ll do - Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy. - Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. - Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes. - Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution. - Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. - Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently. - Live by and champion our values: Accountability, Collaboration, Iteration and Details. Qualifications - Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred). - Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers. - Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred). - Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions. - Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution. - Confidence collaborating cross-functionally with Sales, Product, Technical Support and Implementations to achieve shared outcomes. - A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment. Compensation - Hiring range in USD (total On Target Earnings): $84,706 USD OTE - $105,882 USD OTE. - Hiring range in CAD (total On Target Earnings): $81,882 CAD OTE - $102,353 CAD OTE. Benefits - Medical, dental and vision plans. - Retirement plan with employer contribution. - Flexible Time Off. - Paid Parental Leave. - Monthly Remote Life and Merchant stipends.

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention • Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions • Lead and execute on-time client implementations while ensuring seamless onboarding and integration • Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success • Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions • Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations • Configure test, and validate customer accounts to confirm that products meet business needs and function as intended • Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences • Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders • Identify missed opportunities within customer accounts, driving adoption and maximising value through proactive training and support • Consult with clients on priorities related to upcoming feature roadmaps and product enhancements • Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency • Demonstrate technical acumen by developing workable solutions aligned with customer goals • Resolve issues and risks through collaborative, cross-functional efforts • Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers • Exhibit a team-oriented attitude and a strong passion for customer success • Take ownership of short-turnaround projects and deliver results under tight deadlines • Continuously improve customer relationship management processes to ensure optimal customer outcomes • Perform other duties as assigned in response to evolving business needs.