Seamless

The Opportunity Seamless is looking for a Director of Demand Generation to own the engine that drives our growth. This role is for the strategist who has spent years decoding what actually moves the needle on pipeline and is ready to do it at scale—with a team that has your back and leadership that stays out of your way. Your Team You’ll lead a talented group across SEO, Content Marketing, and our Agency partners. These aren’t siloed functions; they are high-performers looking for a leader to connect the dots and point everyone toward the same North Star. You’ll also work hand-in-hand with our Revenue team to build integrated campaigns that fuel the funnel from the first touch to the final close. What Winning Looks Like (The First 90 Days) We don't expect perfection in three months, but we do expect momentum. Success looks like: - Higher Quality, Not Just Higher Volume: You’ve shifted the focus to domestic, ICP-matched users who actually convert. We want the right traffic, not just more traffic. - Sales Alignment: You and the Sales team are speaking the same language. You’ve defined what "qualified" means and built the campaigns that deliver exactly that. - A Compound Interest Machine: You’ve moved away from one-off pushes. You’re building a repeatable, documented marketing process that doesn't break when the wind changes. Responsibilities What You'll Own - The Pipeline: You set the strategy and drive execution across paid, lifecycle, and content. If it turns a lead into revenue, it’s under your purview. - Full-Funnel Architecture: You’ll design the journey, ensuring lead routing and MQL quality are seamless (pun intended) from the moment someone raises their hand. - The Nurture Infrastructure: You’ll manage the "brain" of our operation—segmentation, lead scoring, and behavioral automation. Whether it’s Customer.io or Salesforce, you know these tools inside out. - Efficiency & CRO: You’ll live in the data (CAC, ROAS, CPL) and run a rigorous CRO program. You’ll test landing pages, ad creative, and email flows—scaling the wins and killing the darlings. Who You Are - A B2B SaaS Veteran: You have 5+ years in growth or performance marketing with the pipeline numbers to prove it. - A "Sales-First" Marketer: You’ve earned the respect of sales teams before. They don't roll their eyes when you walk in; they ask how they can help. - Technical & Analytical: Tools like Segment, Amplitude, and Customer.io are how you think, not just software you’ve used. - An Agency Connoisseur: You know how to push agencies to deliver their best work and you can spot "fluff" from a mile away. - Data-Driven, Not Ego-Driven: You test constantly and let the data decide the winner. A Note From The Hiring Manager "I’ll be direct: I hire people because they are better at their craft than I am. My job is to clear the path, provide the resources you need, and then get out of your way. I’m not a micro-manager; I’m a collaborator. I care about open communication and building a system that lasts. If you want to own your domain and build something that compounds, we’re going to get along great." Skillset - Experience: 5+ years of high-octane growth or performance marketing, specifically within B2B SaaS or high-growth tech environments. - The Stack: You are an expert across paid channels and have deep hands-on experience with automation (Customer.io, HubSpot, Marketo) and analytics (Segment, Amplitude). - The Playbook: You have a proven track record of scaling multi-channel campaigns and a granular understanding of funnel metrics. - Communication: You can translate "marketing-speak" into "revenue-speak" for everyone from an SDR to the CEO. - Bias for Action: You’d rather test, fail, and iterate in a week than spend a month planning for "perfect." Education & Requirements - Background: A Bachelor’s degree or equivalent real-world experience in a B2B SaaS GTM organization. You understand how marketing specifically enables and accelerates a sales team. - The "Extras": You’ve managed marketing support for recruiting initiatives, employer branding, or job boards. You understand that "Growth" applies to our talent pipeline, too. - Product Curiosity: You genuinely love tools like Segment, Amplitude, Unbounce, or Seamless and enjoy figuring out how to make them talk to each other to drive better data. Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. - Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth. - Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate. - Develop and implement strategies to increase customer investment in Seamless.AI products and services. - Work closely with customer success and sales teams to identify opportunities for account expansion. - Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal. - Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies. - Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers. - Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base. - Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year. - Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk. - Escalate issues to drive resolution in a timely, proactive manner. Qualifications - Excellent written and verbal communication skills. - Team player, able to work alongside several internal teams. - Detail-oriented, well organized, sales experience an advantage. - Ability to learn new technologies quickly and train others. - Strong negotiation and closing skills. - Ability to build rapport and foster long-term relationships with customers. - Self-motivated with a results-driven approach. Requirements - Bachelor’s Degree in Business, Marketing, or a related field. - 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment. - Salesforce, Gainsight, Outreach, high density call volume experience an advantage. Company Description Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real-time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. - Recognized as one of Ohio’s fastest growing companies. - Ranked No. 7 in LinkedIn's Top 50 Startups of 2022. - Featured in Forbes as #1 Software company in Ohio in 2022. - Listed on G2’s “Top 100 Highest Satisfaction Products for 2022” list. - Equal opportunity employer valuing diversity. - Visa Sponsorship is not included in our hiring package; applicants must be authorized to work in the U.S.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Full-Cycle Recruiter who thrives in the ambiguity and energy of a hypergrowth SaaS environment. This isn't a "post and pray" role—you'll be a utility player who can flex across technical, go-to-market, and business functions, owning everything from sourcing passive engineering candidates on GitHub to closing senior sales leaders. You'll partner directly with our leaders to build the talent foundation for our next phase of growth. Reporting directly to the Associate Director of Human Resources, you'll have a seat at the table with hiring managers and executives, influencing critical talent decisions that directly impact revenue and product roadmap. You'll own 8-12 strategic searches at any given time, move with speed and intentionality, and build the recruiting infrastructure and pipelines that will scale with us as we grow. If you're a strategic recruiter who thinks like a business partner, loves the hunt, and wants high visibility impact, this is your role. Responsibilities - Strategic Talent Partnership - Partner with hiring managers and executives to define hiring strategies, challenge assumptions, and provide market intelligence. - Act as a trusted advisor on talent challenges - you're filling open roles and solving business problems. - Build recruiting plans that balance speed, quality, and candidate experience. - Full-Cycle Recruiting Across Functions - Manage 8-12 open requisitions simultaneously across Engineering, Product, Sales, Marketing, Operations, and G&A. - Source passive candidates through creative outreach (Boolean mastery, GitHub, tech communities, alumni groups). - Lead intake meetings, screen candidates, coordinate interviews, negotiate offers, and close deals. - Drive technical screening for engineering and product roles. You can read basic code, review portfolios, and assess technical fit. - Pipeline Excellence & Metrics - Build and nurture talent pipelines using Greenhouse (ATS), BrightHire, and other tech tools. - Track and report on recruiting KPIs: time-to-fill, pipeline health, quality-of-hire, candidate satisfaction. - Identify bottlenecks and continuously improve recruiting processes for speed and quality. - Candidate Experience - Deliver a world-class candidate journey from first touchpoint to offer acceptance. - Ensure timely, transparent communication that reflects our brand values. - Turn declined candidates into brand advocates. What Success Looks Like - First 30 Days: Become an expert in our tech stack, build relationships with key hiring managers, close 2-3 open roles. - First 60 Days: Own full recruiting lifecycle across multiple departments, establish sourcing pipelines for technical roles. - First 90 Days: Hit quality-of-hire and time-to-fill targets, propose 1-2 process improvements, become a trusted advisor to leadership. Qualifications - 3-5+ years of full-cycle recruiting in SaaS, B2B tech, or high-growth startups. - 2+ years recruiting for technical roles (Software Engineers, Product Managers, Data roles). - Proven success managing 8-12+ requisitions across multiple functions simultaneously. - Experience in PE/VC-backed, founder-led, or Series B-D companies (100-500 employees ideal). - Track record recruiting mid-to-senior level roles ($100K-$200K+ compensation bands). Skills & Mindset - Proactive sourcing mentality: You don't wait for inbound—you hunt passive talent. - Stakeholder management: You can influence, challenge, and partner with executives and hiring managers. - Data-driven: You use metrics to prioritize, forecast, and improve. - Organized & agile: You thrive managing competing priorities in a fast-paced environment. - Business acumen: You understand how recruiting impacts revenue, retention, and company growth. - Adaptability: Comfortable with ambiguity, rapid context-switching, and evolving priorities. Tools & Systems - Proficiency with ATS platforms (Greenhouse preferred) and CRM/sourcing tools (GEM, SeekOut, LinkedIn Recruiter). - Experience with interviewing platforms (BrightHire or similar). - Strong Excel/data analysis skills for pipeline reporting. Culture Fit - Bias for action: You move fast and iterate. - Growth mindset: You're coachable and continuously improving. - Collaborative: You're a team player who elevates those around you. - Mission-driven: You care about building something meaningful, not just filling roles. - Direct communication: You give and receive feedback candidly. Benefits - Competitive Compensation: Base salary + performance bonuses. - Comprehensive Benefits: Health, dental, vision, 401(k) matching. - Generous PTO: Available immediately (prorated year 1) and grows with tenure. - Growth Opportunities: Career progression in a scaling company. - Impact: Your hires directly shape company trajectory. - Founder Access: Work directly with leadership and have your voice heard. - Recognition Culture: We celebrate wins and reward performance.